Kernel Panic Caused When Using Develop Module and when Exporting Photos - Lightroom Classic

[The Real Matt Love]

I have had my MacBook for a little over a year now, and although heavy editing within Lightroom may cause it to slow down a little, it always gets the job done. Today, it has been giving me constant issues and I am lost for answers.. I'll note everything I've been experiencing with as much detail as possible to try and narrow it down.

- When editing in the Develop Module, sometimes I can edit 5 photos, sometimes 105 before Lightroom crashes unexpectedly. The odd time will cause a kernel panic and restart my computer. The amount of time and editing before crashes occur seems to be completely random.

- When exporting photos is where the biggest issue seems to be. I can successfully get through a couple of photos at a time, but any exports containing 10 or more photos always causes a kernel panic.

- I opened my activity monitor to view while operating Lightroom. Idle status shows CPU% around 6-20%, but as soon as I start exporting it went up as high as 770%.

- I used Disk Utility to run first aid on both my Mac HD as well as my external HD with no errors found. I have also booted in Safe Mode to see if anything changed but everything still crashed while exporting.

- After letting my computer sit closed for a while and then opening up Lightroom and starting again, I can seem to get further in my work before any issues occur, but they still occur.

- I currently am using a HooToo adapter to connect my external drive, as well as a Wacom tablet, if that helps define the issue any more.

- A few months ago my computer was having a similar issue while working in Lightroom and would cause a restart again, I noticed when I clicked to see how much battery power I had left it said "Service Battery" but the message has since disappeared and I have never seen it again. While all this was happening I was working at a music festival where temperatures were very hot and I believed that to be the issue of all the restarts.

- There have been numerous reports sent to Apple, and I copied all the info within one of them. It doesn't say anything about Lightroom or Adobe anywhere so maybe none of this is related to Adobe, however all other activity goes without errors. Here is the info from my latest report:

Anonymous UUID:       EE3F368E-07BA-CEEB-16EE-BEC937C3416E

Sun Sep 29 17:31:21 2019

*** Panic Report ***

panic(cpu 0 caller 0xffffff80200dbadd): Kernel trap at 0xffffff801ffedc80, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffdf80579cd2d0, CR3: 0x000000046bb54088, CR4: 0x00000000003626e0

RAX: 0x0000000000000000, RBX: 0xffffdf80579cd2a0, RCX: 0x0000000000000000, RDX: 0x0000000000000000

RSP: 0xffffff922227bda0, RBP: 0xffffff922227bdf0, RSI: 0xffffff802080abe0, RDI: 0xffffff80582d2910

R8:  0x000000a8d2b44647, R9:  0x00000002540be400, R10: 0x0000000000000000, R11: 0x0000000000000004

R12: 0xffffff802080ac00, R13: 0x000000a67ea86247, R14: 0xffffff802080abe0, R15: 0xffffff80582d2910

RFL: 0x0000000000010087, RIP: 0xffffff801ffedc80, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffdf80579cd2d0, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 2, VF: 5

Backtrace (CPU 0), Frame : Return Address

0xffffff922227b870 : 0xffffff801ffae6ed 

0xffffff922227b8c0 : 0xffffff80200ea185 

0xffffff922227b900 : 0xffffff80200db8ba 

0xffffff922227b970 : 0xffffff801ff5bb40 

0xffffff922227b990 : 0xffffff801ffae107 

0xffffff922227bab0 : 0xffffff801ffadf53 

0xffffff922227bb20 : 0xffffff80200dbadd 

0xffffff922227bc90 : 0xffffff801ff5bb40 

0xffffff922227bcb0 : 0xffffff801ffedc80 

0xffffff922227bdf0 : 0xffffff801ffee6e0 

0xffffff922227bea0 : 0xffffff801ffc278e 

0xffffff922227bef0 : 0xffffff80200c17e7 

0xffffff922227bfa0 : 0xffffff801ff5c326 

BSD process name corresponding to current thread: Finder

Mac OS version:

18G103

Kernel version:

Darwin Kernel Version 18.7.0: Tue Aug 20 16:57:14 PDT 2019; root:xnu-4903.271.2~2/RELEASE_X86_64

Kernel UUID: C41337A1-0EC3-3896-A954-A1F85E849D53

Kernel slide:     0x000000001fc00000

Kernel text base: 0xffffff801fe00000

__HIB  text base: 0xffffff801fd00000

System model name: MacBookPro14,3 (Mac-551B86E5744E2388)

System uptime in nanoseconds: 714979488006

last loaded kext at 258606605699: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa4d33000, size 69632)

last unloaded kext at 447829083797: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa3645000, size 40960)

loaded kexts:

com.silabs.driver.CP210xVCPDriver64 3.0.0d1

com.apple.driver.AudioAUUC 1.70

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com.apple.driver.AGPM 110.25.11

com.apple.driver.ApplePlatformEnabler 2.7.0d0

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com.apple.driver.AppleHDA 282.54

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com.apple.driver.AppleGraphicsDevicePolicy 3.50.12

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com.apple.driver.pmtelemetry 1

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com.apple.driver.eficheck 1

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com.apple.driver.AppleIntelKBLGraphicsFramebuffer 12.1.0

com.apple.driver.AppleGFXHDA 100.1.414

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleThunderboltIP 3.1.2

com.apple.driver.usb.AppleUSBHostBillboardDevice 1.0

com.apple.driver.AppleVirtIO 2.1.3

com.apple.filesystems.hfs.kext 407.200.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

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com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 138.4

com.apple.driver.AirPort.BrcmNIC 1400.1.1

com.apple.filesystems.apfs 945.275.7

com.apple.private.KextAudit 1.0

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com.apple.driver.AppleHDAController 282.54

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com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleGraphicsControl 3.50.12

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

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com.apple.driver.AppleOnboardSerial 1.0

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com.apple.iokit.IONDRVSupport 530.51

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com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

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com.apple.driver.corecapture 1.0.4

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com.apple.driver.AppleIntelLpssI2CController 3.0.60

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com.apple.driver.AppleIntelLpssGspi 3.0.60

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com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

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EOF

Model: MacBookPro14,3, BootROM 198.71.1.0.0, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.45f0

Graphics: kHW_IntelHDGraphics630Item, Intel HD Graphics 630, spdisplays_builtin

Graphics: kHW_AMDRadeonPro555Item, Radeon Pro 555, spdisplays_pcie_device, 2 GB

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)

Bluetooth: Version 6.0.14d3, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: USB2.0 Hub

USB Device: Wacom Cintiq 13HD USB Hub

USB Device: CP2102 USB to UART Bridge Controller

USB Device: Wacom Cintiq 13HD

USB Device: USB 2.0 Hub

USB Device: USB 2.0 BILLBOARD

USB Device: Apple T1 Controller

USB Device: USB3.0 Hub

USB Device: Backup+ Desktop

Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1

Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1

[Akash Sharma]

Hi there,

Sorry for a bad experience with Lightroom, I know that's really frustrating when the app is crashing, Sorry about that,
let us help make it right.

Could you please take a look at the suggestione offered in this similar discussion https://community.adobe.com/t5/Lightroom-Classic/Constant-Kernel-Panic/td-p/9822108 and let us know if that helps?

Thanks,

Akash

[The Real Matt Love]

I tried turning off the GPU, and I don't have any antivirus software on my Mac. I'm still stuck with the same error. I even tried disconnecting my external HD as well as my tablet so that it is just the MacBook and it's power source, but the problem still persists. If it's a hardware issue it's within the computer and I might have to have it taken in, unfortunately.

[DdeGannes]

To be clear the "Lightroom Application crashes"?

Does the Computer OS also crash??

[The Real Matt Love]

Both are correct. All other applications seem to work normally, it's just Lightroom that gives me issues. Sometimes Lightroom itself will just close with a prompt to send a report to Adobe, and other times the OS crashes with a Kernel Panic and prompt a crash report to Apple.

[DdeGannes]

Look at David’s post Oct 1st, how full is your start up drive.? Also you need to check your system resources, the available of free disk space, possibility of failing ram module etc.

[GoldingD]

How full is your startup drive?

see: http://www.thexlab.com/faqs/lackofram.html

[The Real Matt Love]

My laptop itself has around 75g left out of 250g. I work with an external drive and try to keep my laptop as free as I can. The external had around 500g free out of 3TB. I am currently purging old backups, duplicates, and anything else to free up as much room as I can, we'll see if this helps!

[GoldingD]

While you are at it. While you are cleaning up your MAC, some additional links (some items repetitive)

https://computers.tutsplus.com/tutorials/how-to-give-your-mac-a-performance-boost--mac-46271

https://www.macbookproslow.com/speed-up-quick-checklist/

https://macpaw.com/how-to/fix-mac-running-slow

https://photofocus.com/software/speed-up-your-lightroom-classic-catalog-on-fusion-drive-macs/

https://www.businessinsider.com/why-is-my-mac-so-slow

http://www.thexlab.com/faqs/performance.html

[The Real Matt Love]

UPDATE:

I have cleared an additional 50GB on my MacBook, as well as an additional 1.1TB on my external drive. After looking into the links provided I am confident that there is minimal "clutter" left. Things should be working..

But unfortunately diving back into Lightroom even just browsing the catalog is still enough to cause the app to crash.. Working from the develop module and trying to export any photos causes the fans to turn on high and soon after the OS goes Kernel Panic.

My latest fix attemp was to uninstall and reinstall Lightroom, as well as I tried moving back a version but no luck with that either.

[DdeGannes]

Test the Ram modules on your Mac Book Pro.

[GoldingD]

Can you post your system information as lightroom classic reports it.

In Lightroom, click on Help, click on System Information, click on Copy.

Paste that in a reply.

PLEASE USE THE BLUE BUTTON WHEN REPLYING TO POSTS
Helps to show posts in date/time order, improves visibility (as not hidden in a reply to a reply), and is easier to use.

[GoldingD]

Inquiry

What happens if the Wacom is disconnected?

PLEASE USE THE BLUE BUTTON WHEN REPLYING TO POSTS
Helps to show posts in date/time order, improves visibility (as not hidden in a reply to a reply), and is easier to use.