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laptop [new] crashing all the time in the middle of an action on photoshop or Lightroom Classic. I manage to do 2 /3 actions before it freezes and crashes the whole laptop I would like to speak to someone at Adobe support please
This is very annoying and I have to force the laptop to shut down. Using Windows 10 and an ASUS ;laptop
Angela
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Computer crashing is almost always a hardware malfunction, or a bad/corrupted/out-of-date driver.
First update all the drivers (video driver and BIOS driver are the two I can think of). If that doesn't help, then begin running diagnostics on all of your hardware, and don't forget to check the cooling system.
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The laptop has just had all of the diagnostic tests by the computer
engineer/expert and all is ok. I took it back to where i bought it.
It is a brand new laptop so should not be out of date. Would you
recommend updating the drivers however?
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Yes, update/re-install all drivers.
As a general rule of computers (which has nothing to do with Lightroom), computer crashing is either drivers or hardware.