Lightoom Classic crashing since upgrading to LRC 14 (windows 11)

[jamesw64729927]

Lightoom Classic keeps crashing after using for about 1-10min (windows 11) since upgrading to LRC 14.  I have tried the following

uninstalled, rebooted, installed, rebooted.. 

optimized the catlog

updated GPU drivers

reset settings to default (alt shift)

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post. Also large amounts of text in a post also render the Translate function inoperable...

[jamesw64729927]

requested info below, let me know if you need anything else.. thanks.

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 16

Processor speed: 3.7GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Power Source: Plugged In

Built-in memory: 65458.0 MB

Dedicated GPU memory used by Lightroom: 11244.8MB / 16312.2MB (68%)

Real memory available to Lightroom: 65458.0 MB

Real memory used by Lightroom: 2604.1 MB (3.9%)

Virtual memory used by Lightroom: 14482.4 MB

GDI objects count: 713

USER objects count: 2250

Process handles count: 3748

Memory cache size: 393.4MB

Internal Camera Raw version: 17.0 [ 2043 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 828MB / 32729MB (2%)

Camera Raw real memory: -2268MB / 65458MB (-3%)

Cache1: 

Final1- RAM:848.0MB, VRAM:8238.0MB, _D856408.NEF

NT- RAM:848.0MB, VRAM:8238.0MB, Combined:9086.0MB

Cache2: 

m:393.4MB, n:352.2MB

U-main: 89.0MB

System DPI setting: 192 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 2880 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 

DirectX: AMD Radeon RX 6800 XT (32.0.12019.1028)

Init State: GPU for Export supported by default

User Preference: Auto

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Lightroom Data\Ashley'sLR-2-v13-4.lrcat

Settings Folder: C:\Users\ashle\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) SmugMug

[dj_paige]

Is there a particular action in LrC that seems to precede the crash? If so, what action? Or are the crashes seemingly random?

[jamesw64729927]

Seems ramdom, mostly working in develope mode 

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

[jamesw64729927]

No report or window, just closes out.

[Rikk Flohr: Photography]

At this point, your next step would be to interrogate the Windows OS's event logging to see if you can find out the cause and nature of the crash. 

As a diagnostic step, you could disable the GPU in Lightroom Preferences>Performance and see if you can induce the crash again.  If not, then likely you need to look at your GPU and its drivers.  If so, then deeper digging into the OS logging will be required. 

[jamesw64729927]

ok, something showed up in Windows event viewer on last crash.  pretty much not usable right now, so i'm hoping you have some ideas.. thanks... see attached.

[GoldingD]

So a netdll.dll event/error, likely a problem in the Net Framework. This is a problem in your Windows OS. Various applications can fail. You may  want to search the Internet on "netdll.dll event".

It may be possible that if you bring up in your OS Windiws Updates, and check for updates, any missing .Net Framework components might trigger a .Net Framework update.

Or, download the Microsoft .NET Framework Repair Tool. from Microsoft. 

[jamesw64729927]

ok, i'll do some ntdll searching, (repair tool didn't help) just weird it started right after upgrade to LrC 14