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jamesw64729927
Participating Frequently
October 22, 2024
Question

Lightoom Classic crashing since upgrading to LRC 14 (windows 11)

  • October 22, 2024
  • 3 replies
  • 1145 views

Lightoom Classic keeps crashing after using for about 1-10min (windows 11) since upgrading to LRC 14.  I have tried the following

uninstalled, rebooted, installed, rebooted.. 

optimized the catlog

updated GPU drivers

reset settings to default (alt shift)

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 22, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org
J
jamesw64729927Author
Participating Frequently
October 22, 2024

No report or window, just closes out.

GoldingD
GoldingD
Legend
October 27, 2024

ok, something showed up in Windows event viewer on last crash.  pretty much not usable right now, so i'm hoping you have some ideas.. thanks... see attached.


So a netdll.dll event/error, likely a problem in the Net Framework. This is a problem in your Windows OS. Various applications can fail. You may  want to search the Internet on "netdll.dll event".

 

It may be possible that if you bring up in your OS Windiws Updates, and check for updates, any missing .Net Framework components might trigger a .Net Framework update.

 

Or, download the Microsoft .NET Framework Repair Tool. from Microsoft. 

 

dj_paige
dj_paige
Legend
October 22, 2024

Is there a particular action in LrC that seems to precede the crash? If so, what action? Or are the crashes seemingly random?

J
jamesw64729927Author
Participating Frequently
October 22, 2024

Seems ramdom, mostly working in develope mode 

    GoldingD
    GoldingD
    Legend
    October 22, 2024

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post. Also large amounts of text in a post also render the Translate function inoperable...

    J
    jamesw64729927Author
    Participating Frequently
    October 22, 2024
    requested info below, let me know if you need anything else.. thanks.
     
    Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 11 - Home Premium Edition
    Version: 11.0.22631
    Application architecture: x64
    System architecture: x64
    Logical processor count: 16
    Processor speed: 3.7GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 0.0%
    Power Source: Plugged In
    Built-in memory: 65458.0 MB
    Dedicated GPU memory used by Lightroom: 11244.8MB / 16312.2MB (68%)
    Real memory available to Lightroom: 65458.0 MB
    Real memory used by Lightroom: 2604.1 MB (3.9%)
    Virtual memory used by Lightroom: 14482.4 MB
    GDI objects count: 713
    USER objects count: 2250
    Process handles count: 3748
    Memory cache size: 393.4MB
    Internal Camera Raw version: 17.0 [ 2043 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 828MB / 32729MB (2%)
    Camera Raw real memory: -2268MB / 65458MB (-3%)
     
    Cache1: 
    Final1- RAM:848.0MB, VRAM:8238.0MB, _D856408.NEF
    NT- RAM:848.0MB, VRAM:8238.0MB, Combined:9086.0MB
     
    Cache2: 
    m:393.4MB, n:352.2MB
     
    U-main: 89.0MB
     
    System DPI setting: 192 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Standard Preview Size: 2880 pixels
    Displays: 1) 3840x2160
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
     
    Graphics Processor Info: 
    DirectX: AMD Radeon RX 6800 XT (32.0.12019.1028)
    Init State: GPU for Export supported by default
    User Preference: Auto
    Enable HDR in Library: OFF
     
    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Lightroom Data\Ashley'sLR-2-v13-4.lrcat
    Settings Folder: C:\Users\ashle\AppData\Roaming\Adobe\Lightroom
     
    Installed Plugins: 
    1) AdobeStock
    2) Flickr
    3) SmugMug
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