Lightroom 14.1.1 crashes seconds after opening

[sea-gal]

When I launch LrC, it opens fine. I can look at an image or two and then it crashes. I have used it daily for months with no problems. It worked fine this morning. This afternoon it keeps crashing. I am running the latest verison of LrC and have updated my GPU divers. I have uninstalled and reinstalled LrC. I have deleted preferences. I have rebooted after each change. Nothing fixes the issue. Here is what my system looks like:

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 22
Processor speed: 3.0GHz
SqLite Version: 3.36.0
CPU Utilisation: 4.0%
Power Source: Plugged In
Built-in memory: 32373.3 MB
Dedicated GPU memory used by Lightroom: 104.3MB / 7957.0MB (1%)
Real memory available to Lightroom: 32373.3 MB
Real memory used by Lightroom: 1673.2 MB (5.1%)
Virtual memory used by Lightroom: 1496.0 MB
GDI objects count: 820
USER objects count: 2194
Process handles count: 3662
Memory cache size: 102.8MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 50MB / 16186MB (0%)
Camera Raw real memory: 55MB / 32373MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:102.8MB, n:0.0MB

U-main: 127.0MB

System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 1024 pixels
Displays: 1) 3200x2000
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.6636)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\laura\Lightroom catalog\Master Catalog.lrcat
Settings Folder: C:\Users\laura\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 28e0
Subsystem : 3e4717aa
Revision : a1
Video Memory : 7957
Adapter #2: Vendor : 8086
Device : 7d55
Subsystem : 3e4717aa
Revision : 8
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Speakers (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x26
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 4060 Laptop GPU/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 566.36
GPUDeviceEnabled: false
OGLEnabled: true

[shortened system info and moved from bugs to discussions according to the community rules - Mod.]

[KR Seals]

What changes might have happened to your computer? Windows update? LrC update? Other apps installed?

It's aways a good idea the reset the LrC preferences when the app starts doing strange things.

I always recommend checking to see if there is an update to your video driver at nvidia.com.

[sea-gal]

Nothing changed from this morning to this afternoon. At 5:30 am it worked
perfectly. At 1 PM it did not. Windows did not update. LrC did not update.
I have the latest update to my nVidia driver (Dec 2024). I reset LrC
preferences. I uninstalled and reinstalled LrC.

Happy Trails,
Laura

~~>)))*>~~~~
~~~~~>)))*>~

[AxelMatt]

... I have the latest update to my nVidia driver (Dec 2024)

By @sea-gal

Do you install the "Studio Version" of the NVidia driver or the "Game Ready" version? It's recommended to use the Studio Version.

If you have buldin a CPU with an internal graphic processor disable the processor internal graphic card.

To disable  use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

[sea-gal]

Yes, I installed the Studio Version. This is what I see. Should I disable
the first one?
[image: image.png]



Happy Trails,
Laura

~~>)))*>~~~~
~~~~~>)))*>~

[KR Seals]

Yes, disable the Intel GPU.

Also, when installing new nvidia drivers, you should check the box "Perform a Clean Installation?" That gets rid of any junk from earlier drivers.

[sea-gal]

When I disable the GPU, everything on my screen becomes super miniature and unreadable.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[sea-gal]

Yes, this is the correct email. There were several crash dialog notices
related to Adobe. I clicked the send option. At one point I got an endless
"sending" message, but nothing happened. I was very frustrated and did not
pay much attention. If it happens again, I will pay more attention.

Happy Trails,
Laura

~~>)))*>~~~~
~~~~~>)))*>~

[Rikk Flohr: Photography]

The next time you crash, fill out the dialog, include your email address, screenshot the dialog, submit the dialog, and then post the screenshot here in this thread. 

Thanks!

[GoldingD]

So a laptop

• Is that laptop, when you use LrC, overheating? Are the fans reving up?
• Is that laptop plugged into the power outlet, or on battery?

[sea-gal]

Yes, a laptop. Yes, fan revs and it gets warm before crashing. It does not matter if I am plugged in or on battery.