Lightroom 6.14 failed to re-register

[KaJot]

I am using LR 6 since 2017. Now I bought a new PC and tried to reactivate the LR license on my new PC. I did this:

- both PCs are connected to the internet.

- on the old PC I logged off at LR, after that I made a complete deinstallation of LR. I got no hint that the license was deactivated.

- on the new PC I installed LR 6.14. After the start of the program I tried to re-register, but I got always the message, that the license is still active on another PC.

Does anyone know a solution?

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

[josephlavine]

You may find this information usefeul.

https://helpx.adobe.com/download-install/kb/activate-deactivate-products-2.html?adobe_mc_sdid=SDID%3...

[KaJot]

Thank you for your response. I already tried this, but the 'Deactivate' never appeared. I just contacted the support via chat und they fixed the problem. Have a nice day!

[Just Shoot Me]

Glad you got it sorted out.