Lightroom 6 (CC) keeps crashing

[clphotography]

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

[gregpc]

I'm happy to say that my issue turns out to have been caused by a corrupted catalog. Once it was removed the crashing stopped.

[christianm8535672]

Thanks tried that but still crashing

[PETORIUS]

For normal operations I did not have any problems with Lightroom 6. Only when exporting I ran into crashes (complete systeem freeze - hard reset needed). BTW a nice program to export and to create a wife/gf friendly photocollection (jpgs only) is to use Jeffrey Friedl's Blog » Jeffrey’s “Folder Publisher” Lightroom Plugin. Works like a charm!

After suggestions in this forum I turned off the GPU, but crashes still occured. In my view this means that it is a CPU issue and not GPU.

This solution worked for me:

• I turned off the GPU
• I downloaded the tweak software for my motherboard (Asus Republic Of Gamers Maximus VI Hero). I think the processor was set at 4.2mhz when I first installed it.
• I turned back the processor speed frequency to 4100 mhz of all four cores.

This seems to be working. During this post it already exported (incl conversion and folder structure) 3000+ images with 15k more to go without a problem). So I think it is simply Lightroom demanding too much from the CPU and causing heat problems. Especially for overclockers amongst us, this will result in systeem crashes.

Hope this will also do the trick for you.

Kind regards,
Peter

my specs:

Windows 10

Intel I7 - 4790k CPU @ 4.00 Ghz

16 GB RAM

AMD Radeon R9 200 series

[chrisyfitzuk]

CC updated my Lightroom about an hour ago and LR has crashed within 2 minutes of opening - EVERY TIME. Mac OS 10.11 (El Capitan). Not happy.  I disabled the Graphics Processor and, initially, I thought that had fixed things as I managed to part edit one photo - before it crashed.

Do I need to delete the latest LR version in order to return to LR5?

[yurail]

Kill your old catalog, and everything will work !!!

[yurail]

Kill your old catalog, and everything will work !!!

[vertizonphoto1]

How does one kill their old catalog? Do you do that and then just restore from a back-up? Seems weird that this would fix it, but let me know if that's what you're doing. I'm only freezing about 20 times a day, but super-frustrated that I don;t see Adobe chiming in to address what seems to a be a pretty significant issue.

[simonb_uk]

the catalogue is irrelevant - i have this problem on a brand new computer with a fresh install of CC and a new empty catalogue

[AndyLai]

I haven't update my Lightroom to the latest version release today. The version I am using now is working perfectly fine with the simple tweak I mention earlier. I will update my Lightroom right now. Wish me luck.

[CatOne]

Lightroom 6.1.1 works OK on El Capitan. You could use that. To get there, you need to install the LR 6.0 standalone version, and then use the 6.1.1 standalone updater. I posted links to these in another thread.

Lightroom 6.2 seems to be a non-starter. It crashes for me, always, within 10 seconds of launch on El Capitan.

Tip-top job. Adobe.

[Rancherralph]

Creative Cloud just updated Lightroom CC and it crashes every time I open it. Tried several "fixes" and nothing helps. Program is useless at the current time under El Capitan.

[Victoria Bampton LR Queen]

Ignore all advice to kill your catalog. It's not your catalog.

Ralph, have you tried trashing preferences and then unchecking the Show Add Photos screen checkbox in Preferences > General?  That helps in most cases, but if not, you're best just to roll back to 6.1.1 for now.

[AndyLai]

Updated to latest version of Lightroom CC for Windows 7 with GPU acceleration enable. Everything was fine. No crashing after test for 1 hour and edited 3 photos. No catalog problem also. Just keep "Triple Buffering for OpenGL" and "Vertical Sync" enable for the ATI graphic card. Still using the previous ATI driver 15.20.1062-150715a-187142C.

Thought didn't find anything new inside Lightroom CC. No performance bump and no slow down. Just don't know what's the update for anyway.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lightroom version: CC 2015.2 [ 1044713 ]

License: Creative Cloud

Operating system: Windows 7

Version: 6.1

Application architecture: x64

System architecture: x64

Logical processor count: 2

Processor speed: 2.9 GHz

Built-in memory: 4095.1 MB

Real memory available to Lightroom: 4095.1 MB

Real memory used by Lightroom: 1107.9 MB (27.0%)

Virtual memory used by Lightroom: 1115.0 MB

Memory cache size: 0.0 MB

Maximum thread count used by Camera Raw: 2

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

AMD Radeon HD 6700 Series

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 3.3.13399 Core Profile Context 15.200.1062.0

Renderer: AMD Radeon HD 6700 Series

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: C:\Users\Andy Lai\My Lightroom\My Lightroom.lrcat

Settings Folder: C:\Users\Andy Lai\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Canon Tether Plugin

2) Facebook

3) Flickr

4) Leica Tether Plugin

5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

  Device : 68bf

  Subsystem : 220f1458

  Revision : 0

  Video Memory : 1014

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (High Definition Audio Device)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x102

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

[Bruce_Ambuel]

Yesterday I updated to El Capitan. Today I updated Lightroom CC and immediately encountered the same crashing problem other people are describing.  Lightroom opened but crashed within 5 minutes, even if I wasn’t doing any editing. For the moment, I seem to have solved the problem--see below.

My system: MacBook Pro Late 2013, 2.6 GHz, 16 GB RAM, Graphics Nvidia Geoforce GT750 m 2048mb, OSX 10.11 El Capitan

What I did:

1. Uninstalled Lightroom CC but selected the option to keep my settings.

2. Restarted my computer.

3. Reinstalled Lightroom CC.

4. Restarted my computers.

5. Opened Lightroom and reduced the number of files I was synching with Lightroom mobile.

6. Eight hours later, Lightroom is working, and has not crashed again. I’m keeping my fingers crossed!

Adobe should address this issue immediately!  Adobe, are you listening?

--Bruce A

[CatOne]

I think it's known. Victoria's suggestion to disable "All Photos" fixed it. See her post here:

http://www.lightroomqueen.com/whats-new-in-lightroom-cc-2015-2-and-lightroom-6-2/

Reading and trying that is the easiest way; it seems to be one specific thing causing the problem and you've changed a lot of variables so you don't know what caused it.

I got it working like this, but full screen mode is totally broken in the 6.2 update, so I rolled back to 6.1.1 anyway.

[graydl]

The reset preferences and disable all photos does seem to help.  Smaller catalogs were loading ok but my main catalog crashed every time.  Haven't had time to test it heavily but at least now I can get into the catalog without a crash.  Hopefully, Adobe will get this sorted out soon.

MacBook Pro 2014, 16GB Ram, 1 TB SSD

El Capitan

Lightroom 6.2 2015 CC

[Bruce_Ambuel]

Thanks CatOne. I finally rolled back to 6.1.1 yesterday because 6.2 continued to crash.

[yvzzz]

I had the same problem on a 2009 Power Mac Pro with an Nvidia GeForce GT 120 graphics card. The latest update for Adobe Lightroom CC would simply not launch and crash each time. Earlier in this thread someone posted that some graphics cards are incompatible, so I went to update the driver on ATI's website:

Drivers - Download NVIDIA Drivers

After upgrading, everything is back to normal. Yeah!

[kentwilliad@gmail.com]

I have Lightroom CC, and crashing seems to be what it is best at doing. It will not import more than one photo at a time before crashing.

The other non-CC Adobe products—Ps, Ai,Id, etc—work with no problem.

Guess there is always Capture.

[Victoria Bampton LR Queen]

kentwilliad@gmail.com wrote:

I have Lightroom CC, and crashing seems to be what it is best at doing. It will not import more than one photo at a time before crashing.

Mac user?  They're working on a fix but see the link in CatOne's post for the temporary solutions.

[Bach 59]

I too am crashing at a variety of different times. Not on import, but during routine operations.  I'm running El Cap. As of now it so unstable I can't work.

[deepakg1988]

Hi,

Please check are you using updated version of the graphics driver.

Thanks

[geometro]

Does not make sens et ome. Mine play in Photoshop CC 2015 but not Lightroom CC 2015. I plan to fix the problem soon. I won't be a member of Adobe cloud.

Fed up with all the talk about the program and nothing is a straight answer from Adobe.

[geometro]

My Lightroom CC 2015 crashes when trying to edit videos and slideshows. I called Adobe and they didn't know why. I have the reqyuired I tunes and Quick Time Player installed. It plays in Adobe Photoshop cc. It played on Windows 7.

but upgrading to Windows 10, it doesn't play or organize the slide show after I put several photos in

Maybe looking at another program. Capture one programs.or something else. Fed up with the non support from Adobe.

[66dellwood]

Geometro:  having the same video crashing.  you say "I have the required I tunes and Quick Time Player installed." I was not aware that there was any iTunes required software.  I have the latest Quicktime but not iTunes.    Is iTunes of any kind required to run any part of LR?