Lightroom 6 (CC) keeps crashing

[clphotography]

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

[geometro]

I believe lightroom 4 required it and Apple qiuck time player from what I understood before. I did uninstall it and it till didn't play on LR cc 2015. But I will look to make sure. I believe that was in Scott Kelby's lightroom 4 book. I will look it up again.I just go to Photoshop CC 2015 to edit video.when I do edit a video. it actually isn't hard to do in that.

[geometro]

the slide show doesn't edit and crashes in my Lightroom CC 2015. The I tunes for Lightroom 4 was to put music to the slide show and most likely to a silent movie. Page 374 in the Lightroom 4 book by Kelby says about it.. So you would need it most likely to play music in LR CC 2015 for video and slide shows. But not for merging the slide show or editing the videos.. Sorry for any misunderstandings about I tunes.

[richards31712294]

Thanks to the contributors on this forum I have finally solved the problem of LRcc crashing. I too had the 'wrong' Radion video driver, and the hair wrenching annoyance of continual crashes. Now I have installed the beta version of the latest driver and at last the programme seems to be stable. But what a state of affairs when we are left in the dark and fed B*****it by those that take our money. No wonder there's not mushroom in the madhouse.

[Tim Sanders]

I had a similar issue.  Using LR CC on a MacBook Air.  I wanted to see if Adobe had released an updated version of Lightroom... 

Then - I noticed that I was not logged in to CC (i.e., via the Creative Cloud icon at the top of the screen.)  I logged in, noted that there was no update to LR...  BUT - LR started working correctly after that.  So trying logging in to CC and see if that resolves your issue.

[andiwozere]

Did that made no difference I had to go and edit the GPU settings

[Lightroom Loser]

I read the warnings. I knew what I was about. But I thought support for my 5DS raws was so important, I upgraded. Now I am in lightroom HELL. F&^% you Adobe. You, your managers, your release schedule, your marketing department and your arrogance. You suck.

[Lightroom Loser]

The update has fixed it for me, but I'm still not going to forgive Adobe for this one. Imma wait until one of them comes into my cafe, and then serve them up a plateful of raw tripe, and tell them 'sorry, I released it from the stove top out to your table a bit early'.

[wdburgdorf]

+1. Adobe has taken Lightroom away from me for the time being, I hope to get it back soon.

Windows 7, all SPs/updates. LR also crashes when I try to switch off the graphics processor - not that I'd like to work without it, but better than nothing at all.

[Matthew Addington]

Previous version and newest update still crashing regularly. Every ten or so minutes. Spent two days editing a wedding and after the 15th or so crash my catalog corrupted.

This is seems really abnormal for Adobe.

[Victoria Bampton LR Queen]

Matthew Addington wrote:

Previous version and newest update still crashing regularly. Every ten or so minutes.

I'm not hearing much in the way of crash reports with this latest release, so it may be specific to your computer now.  Have you tried resetting LRs prefs?  What are your system specs?

[Matthew Addington]

Processor  2.5 GHz Intel Core i7

Memory  8 GB 1333 MHz DDR3

Graphics  AMD Radeon HD 6770M 1024 MB

Software  OS X 10.9.5 (13F1134)

Just got this machine back from Apple and everything is brand new after having to replace the graphics card per the coverage for this model which is one of the computer effected by their substandard original graphics card.

[Victoria Bampton LR Queen]

What are you doing when it crashes?

I'd try running something like MemTest to check the RAM is ok.  I'd also try running a clean catalog in a clean user account as a test to see if that suffers the same crashes.  If it doesn't, we can work through troubleshooting.  Corrupted presets or something like that could be to blame.

[Matthew Addington]

I've been using a preset I imported. So maybe that's it. This is a brand spanking new catalog as of three hours ago and its crashed 8 times already. I just shut down the catalog I was working on, opened a new catalog with fewer pictures and watched the CPU readings...everything looked normal until I tried to apply that preset and then the CPU usage skyrocketed to 225%. Does that sound like a likely culprit?

[Victoria Bampton LR Queen]

It might not be the preset you're applying specifically... there have been cases in the past where presets loading in the background could cause crashes.  A clean user account would rule out a number of different issues in one go (corrupted preferences, corrupted presets or templates, etc.)

[Matthew Addington]

I'll keep you updated. Thanks.

[geometro]

The updates won't update for Novemembr 2015 when I get on adobe cloud and it says to update on each app. It just goes right into Lightroom CC 2015 without updating on Windows 10 64 bit version.

[geometro]

Never mind. when I went back to the cloud window I saw it was updating. Thank You

[EveryNameIsRejected]

I use lightroom for photo editing, and photo and video management. Now LR 6 crashes in Windows 10 everytime I click on a video.

I am so fed up, if I can find another program to manage my files, I am done with Lightroom for good!

Does Anyone have a suggestion for photo and video management? database style?

[zaalt70659097]

I am having the same crashing problem with LR6. I tried to go to preferences and de select the GPU however when I do that the problem crashes again. I've tried multiple times with no success and am extremely frustrated. I would go back to the old version but I was on the cloud before and just purchased this from Staples so I had my own hardcopy. Now I feel like I've been ripped off. I can't return software and I can't pull out my old LR4 discs because that version can't read my camera files (new cameras).  I tried asking adobe for help but after a half hour of talking to adobe online they said the person who could help me was not in.

[belumb]

Installed Lightroom 6 after purchasing upgrade through Adobe from LR5 in November 2015.
I used it a few times but kept using LR5 as I was used to it until I recently converted my catalog to LR6. LR6 crashes regularly every few minutes if I try to many operations to quickly. I upgraded thinking it would be faster but LR6 has brought me to a crawl.

I have currently running Lightroom version 6.3 on my Dell Precision 6700 with an 8 Core i7 processor with Windows 7 Pro 64bit. 16Gigs of Ram, 4GB Nvidia Quatro 4800 video card.

LR6.3 still crashes even after disabling the GPU, resetting and optimizing the catalog, using on new catalogs, etc...

ADOBE! Fix this issue!

[cliftonjan]

Extremely frustrated. Lightroom has frozen about 30 times this morning. It opens and then freezes after a minute whatever I try to do. Cannot edit preferences either without it freezing.... This has been an ongoing problem for months. Running CC on Windows 7 64 bit with an AMD Radeon card and  8gb RAM

[Just Shoot Me]

Turn off the option

[wdburgdorf]

When trying to turn off the graphics processor, that is yet another situation when LR crashes - so it is simply not possible.

To quote bleumb: "ADOBE! Fix this issue!"

[Just Shoot Me]

There is a method

[belumb]

I tried this and it has NOT changed a thing in regards to the number of crashes.

I am using the latest drivers for my 4gig Nvidia Quadro K4000 graphics card. The laptop is a Dell Workstation class M6700 with dual quad core i7 processors and 16 gigs of ram.

The laptop worked perfectly fine with the latest release of LR5. I have been using LR since it came out and have never had these issues. I figured I would upgrade to LR6 so I could update the ACR with the latest information and lenses.

I am not running on the creative cloud and the software is supposed to be stand alone (even though I have to sign in to use it).

I do not see how this isn't an issue with LR as previous releases have worked, and still work, on my computer, it is only an issue with LR6.