Lightroom 6 (CC) keeps crashing

[clphotography]

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

[carolb916]

My LR6 started out fine.  Right now it crashes when I import RAW and change to DNG.  if there are more than a couple of images, it never shows the task to be complete up in the upper left corner.  If I import 1 or 2, it will show the task to be complete.

In the first case, if I wait for 10 minutes or so the have Windows 10 shut it down, the files will be in my catalog.  If I shut is down too soon, the files are not in my catalog or on the hard drive.

In the second case it freezes when I try and transition to Develop and the files aren't on the hard drive even though the task showed completion.

I'm on the latest release of LR6 but don't know when it was auto-upgraded. 

I HAVE TURNED OF THE GPU!!  (I shouted since most people seem not to read that sentence in earlier posts and tell the original poster to do that).  I also have the latest driver for my AMD Radeon HD 6450 video card. Turning off the GPU didn't change a thing.

This problem started slowly.  If didn't occur every time I Imported.  It has gradually gotten worse until today.  I haven't bee able to import a single photo and have been trying different things to characterize the problem.

[skymakai]

I have the same issue.  Lightroom becomes unresponsive and has to be force quit.

It seems as though the issue doesn't happen when GPU Acceleration is turned off.

I 'DO' however, have a 'supported' GPU, and high enough specs to not have issues.  Perhaps Adobe will just add my GPU to the list of unsupported GPU's, along with every other one having issues? 

Mid-2014 MacBook Pro (11,3)

1TB SSD, 16GB RAM

NVIDIA GeForce GT 750M (2GB VRAM)

OS X 10.11.2

Lightroom 6.3

[wdburgdorf]

Today the long awaited update came, for Lightroom and other apps. I hoped it would fix the crash issue, but no, no improvement at all. Is it a disappointment that Adobe does not seem care about these forums? That they don't seem to take note of such issues? It's not just an annoyance, it's a killer.

I wish that there would be just any reaction, just to have a little reassurance that Adobe recognized the problem and at least plan to fix it, someday.

EDIT: If it actually ran without GPU, it would be only an annoyance, but I cannot even switch it off ...

[Victoria Bampton LR Queen]

wdburgdorf wrote:

EDIT: If it actually ran without GPU, it would be only an annoyance, but I cannot even switch it off ...

When you say you can't switch it off, is that because it's crashing before you can open the dialog?  If so, try these steps: Still having trouble?  

[garyg75632452]

Seems I am not alone with LR6 having crashing problems.  Windows 10 with i7 @3.4 8GB RAM.

Does anyone know if Adobe is getting a fix for this?

[Victoria Bampton LR Queen]

garyg75632452 wrote:

Seems I am not alone with LR6 having crashing problems.  Windows 10 with i7 @3.4 8GB RAM.

Does anyone know if Adobe is getting a fix for this?

Crashes are proving pretty rare in the current version, but a few people are still seeing issues.

If you're still seeing crashes with the latest update (2015.4 / 6.4) and you've updated your graphics card drivers direct from the manufacturer (including checking for beta drivers), your best bet is to post your symptoms and full system spec at the Official Feature Request/Bug Report Forum at http://feedback.photoshop.com/photoshop_family as the engineers follow that forum. 

[RustyLA]

Hey Adobe help me out here......I posted way back in May.  I went back to 5.7 then after installing 6 and it all worked fine again in 5.7.  NEVER CRASHED!!!!!   I just updated to cc (6 cloud) last week and just started working again.  GTX980, SSD and 32gigs of ram.  CRASH. I'll give it some time but I have a bad feeling.   I started with a spanking new machine back then also. Just can't connect it to anything.   I do not do high volume but I do a bunch of editing.  Jump back and forth to PS and Onone.  Going to take my Adobe Ace test next week so I would say I'm a little up on LR.  All my drivers are updated.  Machine updated.  I start teaching LR soon so I guess I'll tell future students to hold onto their pants.  The first class is getting LR up and running.  Hmmmm?

The problem is you never see it until you stress the system...load up the cache or something.  So many people that say..."it works fine" I've found are light users.  I'll run 40 layers deep on some PS images.  Never a crash in 5.7.  Maybe time to start teaching capture one.

[simonh1015921]

Seeing very similar crashing issues, I've installed LR2015 on a completely clean windows install with the latest GPU drivers, a new LR catalog and no other software and still seeing regular freezing/unresponsiveness after putting LR under any kind of load.

I did post over at http://feedback.photoshop.com/photoshop_family , and I suggest other people who are seeing this issue do the same.

[niekd59798828]

After hours and hours of frustration and trying to fix my crashing lightroom and photoshop I managed to find a fix that works for me (hopefully for you guys as well!). I have an nvidia card, and I went into the control center thingie (right click on desktop and select it). Then I changed my power setting from balanced to high performance (not sure about the exact words, I'm not on my computer). Since then no more crashing for me with the gpu acceleration on for me (it was too slow without it). Hope it will help guys!

[stefanf58290378]

same issue here on MacPro

Mac Pro (Late 2013)

3.5 GHz 6-Core Intel Xeon E5

48 GB 1866 MHz DDR3 ECC

AMD FirePro D300 2048 MB

As soon as I let LR do stuff in the background or actually just put the idle

app in the background it becomes non responsive and needs to be force quit!!!

[DdeGannes]

See the screen capture from Adobe help.

[jckrauskopf]

Same issue on Late 2013 Mac Pro.  LR CC works fine unless I change focus to a different window, switch to a different desktop, or iconify it.  Have to force quit it several times a day.  This same problem has existed for quite a while on CC.  I fear one day the catalog will become corrupted and then then I'l be SOL.

[stefanf58290378]

This is ridiculous Adobe!!!!

I have a supported Grapic Card's 2x  AMD FirePro D300 yet if I enable the Grapic Processor LightRoom will eventually hang and needs to be force quite.

This issue is persisting for the past couple of updates without a fix.

I disable Graphic Acceleration and the freezes stop

[TNT DJ]

I'm having the spinning beachball of death, most often when doing the backup on quit, but sometimes while just switching back and forth into and out of the app.  I'll try disabling the GPU...

[scifibooknut]

I've just updated to LR6 and I can't even get to the menu - its constantly 'not responding' on an empty catalogue and flat out refuses any attempt to get at the menus.

I'm running on Win10 which it states as supported but having coughed up 100 quid for an upgrade, I definitely expected better. I can't download any of my new camera's shots and I need to get at them for work.

[gregs6213229]

The problem is the GPU, if you go to Edit>Preferences>Performance>Use Graphic Processor,  I have the same problem on my PC using a 500 GB SSD. If you can uncheck that box, it will work slightly slower than before but doesn't completely negate the benefits of the SSD, because at least the read/write speeds will still be quick.

[scifibooknut]

In the end I had to de-install my graphics drivers - that at least allowed me to get to the Preferences. Before that, it would hang before it really even started.

[Great Han]

LR CC  2012 macbook pro retina 16g RAM  2.2Hz CPU  i7 4Core, it crashed my main board, must replace it, it sucks

[Just Shoot Me]

greath3534301 wrote:

LR CC 2012 macbook pro retina 16g RAM 2.2Hz CPU i7 4Core, it crashed my main board, must replace it, it sucks

No program can make a motherboard, in Apple Mac terms the Logic board, your term Main board, fail.

Your Logic board, Main Board, Mother Board, needs replacing because it is faulty and poorly built.

[mmilich]

Your response is not accurate. Inappropriately coded programs can make demands on the hardware that can cause malfunction. Stressed electronic components can and do fail. In MOST cases the hardware compensates for these demands and throttles down processes, turns on fans,  or ultimately goes for a controlled shutdown. Most machines ARE capable of protecting themselves under normal circumstances, but repeated stress can hasten component failure.

It appears that Adobe has inadvertently written around some of the fail safe features. Lightroom, in many cases, is not responding to the "Quit" command. My experience is that "Force Quit" is required, and if the program is not aborted in time an entire reboot is required. Something in the Adobe software spec is wrong. It is either not fully compatible with the list of supported devices or it has been coded in such a way as to make excessive demands upon the hardware.

Its also fascinating that this thread extends a year.

Roll Back!

[Just Shoot Me]

Once you remove

[funny_individuality0D44]

I've found crashing reason for my Lightroom CC. It is secondary display problem. When I disable external monitor everything works great  (it were the same crashing symptoms),

I use Lightroom CC, Windows7, Lenovo W530 laptop with Quadro K1000M graphics.

I suppose it is GPU related, but now I can work without crashing. It's a temporary solution, but give a feedback please if it works for you.

Back to the game!

[Agnasray]

I am really suffering problem with Lightroom cc update 2015 6.1 & Camera Raw 9.6.1 which came June or July update from adobe. I use my GPU just for editing photos which is Nvidia Gtx 950, well my system is working great without any problem with the GPU but only the lightroom & camera raw freezing images ( NEF or TIFF) whenever I am going to develop. I tried all the stuffs like uninstalling both PS & Lightroom , reinstalling, reinstalling graphics driver etc. In the PS , there is no problem but only problem happening in Camera Raw & Lightroom. If I uncheck the option "use graphics processor" on both application everything working fine but a bit slow. My question is why this is happening? I had Gtx 630 previously which was lower end GPU everything was working good. So why the hell I upgraded my gpu ? for better rendering obviously. I figured out My GPU is working fine enough (tested) but there is a bug in these package of software. My notebook also runs on gtx 950m & there is no glitch or bug, the same software package installed like desktop. I dont want to downgrade my Camera raw, because I saw system information on Camera raw & Lightroom. Both of them says everything is passed like open gl 4.4 etc. Then where is the glitch? Why this is happening only on desktop gpu not the notebook? I also read the adobe forum & there are thousands of people facing the same problem with GPU option. Can adobe provide a strong package like no glitch or bug?

[Mikael Schou]

I have the top specced 27" iMac 5K from 2015 and the Lightroom CC keeps crashing every time I use it. I always update to the newest versions supplied by Adobe. I am very frustrated of this situation.

[mattp78331333]

I have used LR5 for a long while - no issues.

LR CC now crashes my mac - no other programme has ever done this! No GPU acceleration is on, catalogue is optimised.

It really is absolutely not acceptable. And there doesn't seem to be any input from Adobe or just a fix full stop!

Thankfully I have also used Capture One for the last four years - it is solid as rock. Never crashed. Guess which way I am going !