Good morning everyone. I have Lightroom 6 with a regular license and have been using it for 3 years without problems. Suddenly Lightroom informed me that I was using the test program. From that moment on, at each access I entered my license, but nothing changed. Now Lightroom has disabled all operational functions for me. I tried to install the program again but nothing has changed. I contacted Adobe support in chat who proposed me to use the Adobe Creative Cloud Cleaner Tool. So I went through the cleaning procedure, then re-installed Lightroom 6 with its license but I'm still having the same problem. Can anyone help me? Thanks for any help.
If I log in from Lightroom 6 (Help menu) to my Adobe account (my email) I find all my references, Lightroom 6, the date of purchase and also my license-serial number. Until a month ago everything was working correctly. Yesterday I also tried to log in with a computer that I haven't used for months, and where Lightroom 6 is installed. Now it informs me that I have a 30-day trial. I do not know what to do.
I opened the link in the email and: 1) I tried to correctly execute the instructions listed under this post:
Correct answer by seajai-nO0HxE AUTHOR Community Beginner, Jun 05, 2018
2) I then uninstalled Lightroom 6 from Adobe Creative Cloud Desktop, because it was no longer possible to run it; 3) I reinstalled the program using the file I had purchased and downloaded from Vs. site; 4) during the installation phase, it first asked me to enter the license code of the version purchased previously (in my case Lightroom 4); 5) then the license code of version 6; And now it seems to work as it always does.