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Lightroom 6 will not install

New Here ,
Aug 24, 2017 Aug 24, 2017

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I have downloaded Lightroom 6 in a computer that crashed. I am trying to reinstall LR 6 but when I try to extract the file, it shows Adobe Acrobat X as the default and will not open/extract the LR 6 file.

What am I missing?

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correct answers 1 Correct answer

Community Expert , Aug 25, 2017 Aug 25, 2017

You are double clicking the wrong file. or you associated the wrong file extension to the wrong programs. Please post the filename and extension here as @dj_paige suggests. Please look also into @F.McLion link.

After having installed LR, it will be the trial version of LR CC. To convert the program into an LR 6 version follow these recommendations: How to convert a Lightroom CC trial to Lightroom 6  .

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Community Expert ,
Aug 24, 2017 Aug 24, 2017

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You are missing first to tell us your OS and Computer version.

Also: did you download LR6 and therefore did you computer crash?

Or did LR run and the computer crashed?

What did you do after the crash?

Could you post screen shots of what happens?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 24, 2017 Aug 24, 2017

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I am running Win 7

I had LR6 running just fine before I had the Win7 reinstall, I just can't extract the LR 6 download file, double clicking send me to Adobe Acrobat X, which tells me it doesn't recognize the file.

My Canon software installs without any problem.

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LEGEND ,
Aug 24, 2017 Aug 24, 2017

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Tell us the exact name and extension of the LR 6 download file.

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Community Expert ,
Aug 24, 2017 Aug 24, 2017

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Where did you download LR6 from?

Here's where to get the correct files: Download Photoshop Lightroom

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Expert ,
Aug 25, 2017 Aug 25, 2017

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You are double clicking the wrong file. or you associated the wrong file extension to the wrong programs. Please post the filename and extension here as @dj_paige suggests. Please look also into @F.McLion link.

After having installed LR, it will be the trial version of LR CC. To convert the program into an LR 6 version follow these recommendations: How to convert a Lightroom CC trial to Lightroom 6  .

ABAMBO | Hard- and Software Engineer | Photographer

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