Lightroom Classic 10.4 for MacOS has “lost” a basic develop profile

[Robert Ripps]

Working in Photoshop/ACR 13.4.0.872, on a DNG image shot on an iPhone, I was using the built in profile Adobe Landscape. I saved changes, went back to Lightroom, imported changes, but the image looked totally different- much, much darker.

When I looked at the Develop mode, all settings looked identical, except…it did not display the correct profile, but instead showed Profile missing:

And this is what ACR in Photoshop showed:

My question is- how does an Adobe program lose the built in profile, especially when it is using the same ACR version (as far as I can tell) as another Adobe program that does see that profile? How do I find it and readd it to Lightroom? I know how to import third party develop presets, but…

Thanks.

[Sameer K]

Hi there,

Thanks for reaching out. We are here to help.

Could you please check the document name you are viewing before and after sending it to Photoshop? When you use Edit In Photoshop, a copy of your file gets sent back to Lightroom from Photoshop in TIFF or PSD file format which is standard in this operation.

The After or result in you are viewing might be one of these. Please check if the original profile is available on the image which was sent to Photoshop. Please check this article to learn more: https://helpx.adobe.com/lightroom-classic/help/editing-photoshop-or-photoshop-elements.html

Let us know if it helps.

Thanks!

Sameer K

[Robert Ripps]

I am not “sending” anything to Photoshop. I have Photoshop & Lightroom both running. I double click on the file to open it in the ACR window. I make my changes, I click Done, which closes the window.

I go to Lightroom, find the thumbnail for the file I was just working on, wait until I see the changed metadata symbol in the upper right (which often takes a while, but that’s another story), click on it, and click on Import Settings from Disk. This should be saving the changes I made to the DNG file (or xmp file if a raw image) in the Lightroom catalog. So develop settings should be exactly the same in both programs, and the image I see in Lightroom will match the file if opened again in the ACR window. In fact, this is the first time that I remember that this has happened.

So in both programs, I am looking at the same DNG file.

Thanks Sameer.

[DdeGannes]

What happens if you select the image in the Library module and from the menu bar, Metadata > Read metadata from file?

If this does not correct the situation, I would suggest you reset the Lightroom preferences. This procedure often clears unusual issues.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

[Robert Ripps]

I get this message, but nothing in the images visually changes, so metadata seems in sync, just Lightroom does not have that missing profile- or thinks it does not.

I can try resetting preferences (keeping old just in case), next time- maybe that will fix it.

Thanks.

[DdeGannes]

Did you select the read button?

If not you will not see any change.

[Robert Ripps]

Yes.

[Robert Ripps]

Quite Lightroom, backed up preferences, deleted preferences, restarted computer, relaunched Lightroom, went to that image, went to Develop tab, same exact problem-still says it is missing that develop preset, so maybe Lightroom itself is broken?

[johnrellis]

When I do those steps on my LR Mobile 7.2.1 / LRC 11.2 / PS 23.2.2 / ACR 14.2 / Mac OS 11.6.2, LR correctly reads the profile Adobe Landscape that I set in ACR.

Adobe only pays attention to bugs in the most recent versions of their software, so unless we can find a way to reproduce the problem in the latest versions, they will ignore the issue.

Also, is there a reason you're editing the DNGs in ACR rather than LR?

[Robert Ripps]

Hi John,

Usually, I keep my software up to date- however, the latest versions of the Creative Cloud programs do not run under macOS 10.14. I am trying to keep my computer on 10.14 for as long as possible, so I am stuck using this version, which would be fine if it worked properly.

I wonder if my program is just “broken?”

Yes, I started with ACR through Bridge, and I find the workflow much faster than with LR for the camera raw basic image adjustments.

Thanks.

[DdeGannes]

Just a thought, thinking out of the box.

You have LrC 10.4 (equivalent ACR 13.4) installed because your OS does not allow further updates.

Ok what about Photoshop, check what version of the Camera Raw Plugin is installed there. See the screen capture to check that in PS. Click the "Camera Raw". 

[Robert Ripps]

Raw plug in 13.4.0.872. Thanks.

[DdeGannes]

Quote from your initial post “ a DNG image shot on an iPhone, I was using the built in profile Adobe Landscape.“ end quote.

Is it possible for you to share a DNG file from your camera via Dropbox or the like, so other users can try to test to see if they can replicate what you experience.

[Robert Ripps]

I can, but I don’t think the issue is the file per se. When I got my new iPhone, I tried to create develop presets to make the images look the way I want. In Camera Raw, I saw I have a choice of the 4 Adobe profiles, plus an Apple profile (plus a second monochromatic one), all of which I assume are from Adobe as part of ACR?

Then, I used that profile (Apple ProRaw v2), and make some adjustments to settings to create a custom develop preset that I have saved, and have Lightroom apply to all iPhone images upon import. I then fine tune each image as desired, or if shot with one of the other lenses, I have a different preset that I apply instead.

For this image, I did not like what I was seeing, so instead of the Apple ProRaw v2 Profile, I switched it to the Adobe Landscape, as I felt it worked better. I saved changes. Then I went back to Lightroom, and updated metadata for all the images I had worked on in the ACR window. I did not notice at the time, nor did I get any error messages, but later I saw that the image looked very different in Lightroom than it had in the ACR window. When I checked, all settings were the same, except for that profile missing warning in Lightroom.

If I go to Develop tab in Lightroom, the only choices in the Profile pull down are Apple ProRaw v2 or Apple ProRaw monochromatic v2- I can also browse, and see some third party ones I have added over time. But, I cannot see any of the ones that start with Adobe ___, that I see in the ACR window when opening file into Photoshop (or from Bridge).

 

I took another iPhone DNG image, opened in ACR window, again set Profile to Adobe Landscape, closed window, in Lightroom imported metadata, went to develop tab, and again see Profile is Adobe Standard, with profile missing warning.

As an experiment, I took a raw image I had shot with a Nikon camera (NEF), in ACR window- I only saw Adobe profiles, but I applied a favorite preset that was built for iPhone images, utilizing that Apple ProRaw v2 profile - I got a warning, but save anyway.

I then went back to Lightroom, imported metadata for that image, then went to develop tab and see the profile is missing.

That makes sense, as I forced ACR to use a profile not designed (or displayed) for that camera, but in my original issue, I was using a develop profile that ACR had displayed as an option to use, yet Lightroom can’t find it. But, Lightroom is offering me choices of all those 4 Adobe profiles for my NEF file, including the one that it said it was missing and could not apply to the iPhone DNG file.

Additionally, I find Lightroom has recently started running poorly- slow to launch, slow to show images, slow to show when applying metadata filters, slow to revel image in finder (Command + R), slow to quit (or freezes when I try to quit), etc. I rebuilt the catalog the other day, done multiple restarts of Lightroom and computer, but still have poor performance. I have around 213K images in my catalog.

[Jao vdL]

I am pretty sure the standard profiles should not be available for a proraw file so this could be an ACR bug instead of a Lightroom bug. I don't have a phone that can shoot proraw so no way to test without any files.

[Jao vdL]

Sorry I was wrong. I found some proraw files and they show all the profiles in Lightroom Classic. Something happens to your dng file when ACR writes metadata to it that makes Lightroom no longer recognize the profiles. Do you see the profiles before you take the file into ACR?

[Robert Ripps]

I imported an image from the phone to Lightroom, and have not opened file into ACR- it shows these two available Apple profiles:

 

But, if I the open in ACR, it still shows and allows me to select one of the four Adobe profiles. I cancelled out of the window, so ACR did not write anything to the file.

 

Thanks.

[Jao vdL]

It's likely a bug in the older Lightroom version you are using that got fixed in the mean time.

[Jao vdL]

Followed your workflow with the proraw files I found and the profile and other settings transfer perfectly fine in the latest versions of Lightroom and ACR. My guess is that this is an old bug in older versions of both that got fixed in newer versions of Classic and ACR

[Robert Ripps]

Okay, I guess I will just stick to the “branded” develop profile for now, and see what happens when I get a new computer someday, with the current OS, and the current version of Lightroom… Thanks.