Lightroom Classic 14.0.1 hangs when synchronizing any folder

[photogal11]

Platform: Lightroom Classic 14.0.1 on Windows 11 Pro on a high-powered desktop PC

I upgraded to Lightroom Classic 14.0.1 and am now unable to synchronize any folder.  If I right click on a folder and click on synchronize, Lightroom hangs and nothing happens.  No error message; the folder just never synchronizes no matter if you give it hours and there are only a few images to import.  I have tried resetting my preferences, closing Lightroom, rebooting my PC and restarting Lightroom and same thing.  I tried going back to 14.0.0 and had the same issue.  The photos have not loaded into any other folder so that Lightroom thinks they are already there.  I have never had this issue in the past.

I saw that this is a known issue and that this was how you were supposed to fix it, but I can’t make it work as I don’t understand the directions:

1. “In the My Photos area in the left pane, select the All Photos album.
2. Switch to the Square Grid view , which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
3. Click the filter  icon next to the Search bar to bring up the filter options. 
4. From the filter bar options, choose Sync Status > Syncing. Lightroom now displays only those photos that it is trying to sync.
5. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
• Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon  at the upper-right corner.” 

However I do not see a filter icon.  I see the words Filter and clicked and saw:

But that doesn't have “Sync Status > Syncing” in it.  Step 5 makes no sense at all, as I am trying to import new photos into Lightroom, so why would I want to apply a flag or star to images already in Lightroom?

I have spent several hours trying to fix this and would appreciate any help.

[kglad · Accepted solution]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Per Berntsen]

The directions seem to be for the cloud version of Lightroom (which is named "Lightroom").

"My Photos" and "Albums" do not exist in Lightroom Classic, but they do exist in Lightroom.

How exactly did you reset the preferences? It can be tricky using the keyboard.

The easiest way is Method 3 described on this page:

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

[photogal11]

Yes, I followed the directions to reset the preferences as in the link above.  It didn't help.

[GoldingD]

Does this sync invlove any video's?

[photogal11]

Yes, but primarily photos.

[Per Berntsen]

I think @GoldingD might be on the right track.

There are issues with importing from folders containing videos. I don't do video, so I haven't paid much attention to it.

Move the videos to a different folder with the Windows File explorer, then try to synchronize again.

[GoldingD]

A current Bug (well possibly a bug) in the current version. Members are having a bad time at import if the images include videos, they find they need to exclude any videos. Not sure if they then separately attempt to import videos, or if they are waiting for the fix (not a video person myself). So separate the video's into a separate folder, and see if segregating them will allow you to sync a folder that they are not in.

[photogal11]

I can not synchronize any folder, even of just photos and no video.

[photogal11 · Accepted solution]

My system installed a Windows update to Windows 11, version 24H2, and the sync started working again. 

[kglad]

good to hear.

[GoldingD]

Or, did your LrC get updated to v14.1? and perhaps that fixed it???

[photogal11]

I am still on 14.0.1.  So that wasn't the fix.  I can't think of any reason why updating Windows helped, but that's the only thing that changed that I can see.