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Very Odd.
Two things come to mind.
1) Once we enter the realm of "Well, that's really weird", the 'go to' suggestion is to reset your preferences file.
Also see: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/
To do so, hold down Alt and Shift (Windows) / Opt and Shift (Mac) while opening Lightroom and it’ll ask whether to reset the preferences. The timing is crucial—hold them down while clicking/double-clicking on the app/shortcut.
Note - this will put all your preferences back to the Adobe Defualt settings so you'll have to reset them to your desired values afterward, The preferences file includes last used settings, view options, FTP settings for uploading web galleries, some plug-in settings, etc. In case it doesn't fix your problem, you may want to make a copy of your preferences file first, so you can put it back and not have to re enter your desired changes.
Alternatively, you can reset the preferences manually. Moving or renaming the preferences file, rather than deleting it, means that you can put it back if it doesn’t solve the problem, to save you manually recreating your preferences again. See link provided above
2) You may have a stuck key on your keyboard. Make sure that all the key are not stuck in their pressed postion or try a different keyboard if you have one. You can also go into a text editor and verify that all the keys are working properly although verifying the Alt, Cmd, and Ctrl keys may be tricky.
Hi,
the first screenshot shows what I actually see when I click on a photo (the history you see is the most recent):
This second screenshot shows what I expect to see (and I actually see it when I click on the most recent step in history):
The really weird thing is that I see the image correctly edited in the thumbnails below when I open ligthtroom, but once I click on it I see the raw version (without any edit). It is frustrating expecially because if I select a bunch of images and I export I actually export the raw version. I had to export several images and this thing is slowing me down.
Thanks anyway for you help, if you have any other idea please tell me.
In those two History panels, the one with the issue does not show a step as selected, In the case of the image that is working, the top (last) step is shown as selected.
In the first image, the one with the issue. In the history panel, no History step is shown as selected:
In the second one, where I assume you clicked on the history step, the last one (top one) it is shown as selected:
In the first image, before you click on that history step, if you scroll down (do not click on a step, just scroll down) does an earlier (perhaps first) step show up as selected?
Oh, and I see in the problem screenshot that all history steps are shown, the first one being to create the virtual copy.
So LrC is not selecting the previous last history step.
And you attempted a preference file reset.
Something in the back of my head thinks their may be an issue with one of the files LrC creates and maintains while you run it, while you work on a catalog.
Use Windows File Explorer to look at the folder your catalog is in, here is an example:
I cannot prove it just yet, something about that helper file , rights and privileges (may relate to a different problem)
Community page discussions like the following may be asking about that:
- https://community.adobe.com/t5/lightroom-classic-discussions/lrc-13-3-always-loads-to-same-image/m-p...
- https://community.adobe.com/t5/lightroom-classic-discussions/metadata-disappears-after-input/m-p/145...
Ohhh, this one:
You might simply try deleting the helper file (with LrC closed), Then when LrC restarts, it should be recreated.
I'm really sorry but I just did deeper checks and I have to contraddict what I just said before, the issue is still more complex:
This is a photo I edited years ago, if I move in the directory is seems ligtroom restored to the original state:
as you can see the history is there but no steps are selected, when I move a cursor (i.e. exposure +0.7) a new step on top of history appears, but none of the previous steps are applied as you can see below:
Now if i select the last "real" step in editing history the edited photo is restored:
It seems crazy to me, as you can see in previous messages I tried several times to delete and recreate some temp files. I'm also doing the same trial on a 2 different pc's one using windows 10 and the other one 11. The most frustrating thing is that it seems adobe doesn't have any official support to contact and I'm paying them for more than ten years, I have all my edited photos in that catalog. None of you has some kind of experience in contacting them?
I would like to avoid losing all my classification. Anyway I tried what you just suggested to see if it works, but it fails with an unknown error:
I don't know if the application produces some logs about it, I'm reading about this tool called Adobe Log Collector, maybe I'll try it, but without adobe support it will be hard to analyze. I have a weekly backup of my catalog, but it seems the problem pretty old despite I noticed only a couple months ago.
Another frustrating thing is the following:
whenever I go into a directory in lightroom and look at the thumbnails, for a fwe seconds I see the correct photo like this:
than after a couple seconds it turns like this:
it is impossible to detect if a photo has some editing history even using filters, the only way is to go into develop module and oper photo history. I'm really going crazy.
It would be better if I had e a deep catalog corruption, I would have restored a backup and in the worst case scenario I could've lost 1 week of editing. Now what should I do if I'd like to restore a backup? Loose 2 years of work? (of course are rhetorical questions, I'm really upset about it). I work as Oracle system engineer, I would love to have a contact with adobe support spending time resolving this issue and do all the test they need with my expertise, but it seems really unprofessional that they don't have any contact form or something like that.
P.s. I also did the following test: rename the preview files and let lightroom rebuild them, but the issue is exactly the same.
I would love to have a contact with adobe support spending time resolving this issue and do all the test they need with my expertise, but it seems really unprofessional that they don't have any contact form or something like that.
By @Federico_N
To contact Adobe, on any Adobe website, for example Adobe Contact page :
find the "Contact Us" button. In the above site, the button floats in the bottom right.
This will start a Chat with Adobe. In the chat, type in your issue. Include a link to your Discussion. You may want to prepare notes for this before starting the chat as to be able to paste them into the chat. After describing and documenting the issue in the chat, be assertive in requesting an actual Adobe Tech to enter in the communication, and likely request a phone call.
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