Lightroom Classic black & white presets not working after the last couple of updates

[Johanna264709083k1y]

Hello,

since I updated my Lightroom Classic to the newest version this spring there have been several issues. However, the most challenging has been that the black & white presets are not working correctly, but changing the tones of the subjects (people) to a bit lilac, light blue or strange beige. I was left with one functioning preset. This problem disappeared for a while last month, but now it's back and I have a few pictures where none of my b&w presets are working anymore. I was able to get a few with normal tones. What could be the reason, and how can I fix this?

Kind regards,

Johanna  

[Johanna264709083k1y]

To add, also the background can turn into a beige tone. 

[Rob_Cullen]

I would have a guess that you Graphics card may be causing the symptoms. Here are a couple of suggestions to try-

1) Turn 'off' the Graphics Processor use in the LrC Preferences > Performance.

2) Update your graphics drivers from the OEM.  (Windows updates do not always get it right.)

3) Check for problems with your Monitor screen Profile as detailed in this link- MONITOR sRGB PROFILE 

[Johanna264709083k1y]

Hi,

I did the first two and got one AI-preset to work, the others still don't.
I would guess the issue has something to do with the AI-features, as the
problems started after the first AI-update. It's also strange that all the
B&W presets worked normally for a while, and suddenly none of them did.
This is really frustrating and needs to be solved, as I have clients
waiting for their big galleries and can't keep editing with one B&W preset
that I need to alter separately every time cause if I save it with
modifications, it won't work.

Kindly,
Johanna

[Ian Lyons]

Your GPU driver may be out off date or you haven't got sufficient VRAM. Please paste a copy of the first 30 or so lines from 'System Info'. You can obtain same from the LrC  Help > System Info menu item as shown in attached screenshot.

[Johanna264709083k1y]

Sorry, I had missed this response, here it is: 

Lightroom Classic version: 12.5 [ 202308091523-68a7abd6 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.22621

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3,3GHz

SqLite Version: 3.36.0

CPU Utilisation: 7,0%

Built-in memory: 8107,0 MB

Dedicated GPU memory used by Lightroom: 13,8MB / 1977,4MB (0%)

Real memory available to Lightroom: 8107,0 MB

Real memory used by Lightroom: 1480,2 MB (18,2%)

Virtual memory used by Lightroom: 3863,6 MB

GDI objects count: 856

USER objects count: 3339

Process handles count: 2798

Memory cache size: 583,9MB

Internal Camera Raw version: 15.5 [ 1595 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 891MB / 4053MB (22%)

Camera Raw real memory: 891MB / 8107MB (10%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1080, 2) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce GTX 1050 (27.21.14.6089)

Init State: GPU for Image Processing supported by default

User Preference: Off

[Rob_Cullen]

"To add, also the background can turn into a beige tone"

Can you post screen-clips  that indicate what you see?

For this brief "beige" description you give,  I strongly suggest a check of your monitor profile.

3) Check for problems with your Monitor screen Profile as detailed in this link- MONITOR sRGB PROFILE 

[Johanna264709083k1y]

Of course,

here you can see the beige background. Some of the pictures also turn lilac
or light blue.

I checked the monitor profile and it didn't help.

Kind regards,
Johanna

[Rob_Cullen]

We don't see your screen-clips!  (Full LrC window preferred.)

Insert them into your post by clicking on the 'Landscape' icon above the text window-

You "checked the monitor profile". Was that by setting the profile to sRGB and restarting the computer?

The GTX 1050 (depending on version) may not meet the requirements for AI functions to work fully. (but I do not have expertise on GPUs to offer more helpful advice.)

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

[Johanna264709083k1y]

Hi, I can't attach the photo in any size since I keep getting a message
that the message is too big or the recipient's mailbox is full. I can take
a screenshot LrC window if you tell me which view you would need for it to
be helpful and how I could send it to you.

And yes, I set the profile to sRGB and restarted the computer. This edit
was done afterwards.

If the GPU only affects AI-functions, then I don't see how it could explain
none of the older presets working.

Kind regards,
Johanna

[Rob_Cullen]

"the recipient's mailbox is full"- I have never seen this message. Is your screen-clip a JPG or PNG that you can 'insert' by a click on the 'landscape' icon? What if you try clipping a smaller area of the screen that shows the color cast with a B&W preset?

"how I could send it to you" Best you can 'Insert' or  try the 'Attach' icon below your post window.

The Black&White Presets-  Are they Adobe supplied or purchased, or created by you? Can you attach a preset file to a post for us to test?

[Johanna264709083k1y]

Here is a screenshot, hopefully this one comes through. I've tried both
"Insert" and "Attach" options. The family doesn't want their child's
pictures posted anywhere, so after seeing this, please hide this message
from the view of others.

The presets, as previously mentioned, are created by me or bought from
Archipelago presets. I don't use LrC own, but when I tried converting a
picture into black & white with the function in LrC, the issue was the same.

Kind regards,
Johanna

[image: Color cast LrC.jpg]

[Rob_Cullen]

Still no image shown (or attached) in your posts. (New to the forums?, you may be limited.)

A quick look at the Archipelago website for B&W presets- it states- " based on our own custom creative profiles"-  Did you also install the Profiles (as well as the Presets)?

For the prices that Archipelago charge I would expect you should get some support from them for problems with their 'presets'. Contact Archipelago.

[Johanna264709083k1y]

Trying with my phone, can you see this picture now?

And the issue is not the Archipelago presets, but all black & white
conversion with Lightroom Classic, also it's own presets.

I've been using Lightroom for seven years and this is the first time I've
asked for help on this forum. I've tried everything else.

[Johanna264709083k1y]

 

[Rob_Cullen]

Thanks for screen-clip.  (Not possible from a phone! )

Strange that you are still seeing desaturated colour, and I do not have an answer.

Reading your earlier post "I would guess the issue has something to do with the AI-features" I am not sure what you are referring to.  Most Develop Presets have nothing to do with "AI" but are merely slider adjustments in the Develop panels.

And what do you see if you use an Adobe Profile for a B&W effect? (Not a Preset)

I can only suggest you [Reset] an image then apply a preset, then check every panel to see the adjustments that have been made. Including the 'Preset Amount' slider, Color Grading, Calibration, Saturation, Profile, etc.

And if not already tried, as is often suggested for problems, reset the Preferences file which if corrupted can cause all sorts of problems.

PREFERENCES RESET