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Lightroom Classic CC 7.3 update crashes all the time

Community Beginner ,
Apr 03, 2018 Apr 03, 2018

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I have  big problem with the new update of Lightroom Classic CC 7.3 and it is crashing a lot. It has crashed when I used the Profiles browser and also when I used ordinary presets. I´m not doing anything else with LR but with this new version seems very unstable, the 7.2 was very stable. I have checked so I dont have GPU acceleration on plus I have updated with the latest graphicscard drivers.

One other problem is with the converted development presets is rearranged in a total chaos order. I can not find any logic behind how it is organized. Is there a easy way to have it back in the order I hade it version 7.2. In the filesystem it looks ok but LR is doing something else.

Br

Mats

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Explorer ,
Apr 09, 2018 Apr 09, 2018

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Tip: Next time, try a public Beta for a while.

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Explorer ,
Apr 09, 2018 Apr 09, 2018

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i went to that link about submitting a crash but it doesnt seem to apply to PC versions...or if it does it is not clear

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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I read somewhere in this long discussion that staff has located the source of the problem (a known issue) and are working on it. Please get the corrected version out asap.  In the meantime I will reinstall version 7.2 that performed without issue.  I thought I was the only one having this problem since neither of the Adobe tech support staffers I spoke to indicated that version 7.3 had an issue of crashing.  They took over my computer remotely and did all sorts of things, including unchecking the GPU.  It did not help.  After an hour, I was told perhaps I should upgrade to Windows 10. or maybe it was my photos!  It would save us users a lot of angst if Adobe would have taken the initiative to announce that version 7.3 has bugs that are in the process of being corrected. 

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Explorer ,
Apr 09, 2018 Apr 09, 2018

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any updates yet? i have tried all the suggestions and i still get the hang after a while

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Explorer ,
Apr 10, 2018 Apr 10, 2018

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Still no new news?

This is pretty crazy

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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Hello Adobe, where is update or solution? Lightroom  crashes when browsing profiles. It’s rediculous, another argument to change your Lightroom for Capture One.

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Explorer ,
Apr 11, 2018 Apr 11, 2018

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Nobody is forcing you to use lightroom but if a company cant even make a mistake then where is the world going? Please move to capture one because Adobe doesn't need salty people like you at all.

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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I am on Capture One because it’s lightyears ahead, I only use Adobe for older photos in catalogue I already have.

At least no bugs like this in a Capture One and I didn’t call you personal man.

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Explorer ,
Apr 11, 2018 Apr 11, 2018

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I know its not personal but you act like adobe is doing nothing to fix it while their member has been in this topic to keep track on the bugs. I have tried capture one and while it might have some nice features it also feel like a complete mess setting wise so i guess its to each its own.

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Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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Adobe should test their product before pushing updates to production, lots of professionals lose their money due to bugs which shouldn’t be there in a first place.

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Explorer ,
Apr 11, 2018 Apr 11, 2018

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You acting like this is happening with every update... i dont know bout you but this the first time for me that i have problems with lightroom but for me it was a easy fix to turn off the profile previews to list mode to get lightroom working.

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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I didn't say it happens every update. I turned grid profiles view into list view as you suggested and it seems work, hasn't crashed yet.

I have lots of VSCO profiles may be it was a big overload for LR grid view. Thanks for this fix anyway.

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Explorer ,
Apr 12, 2018 Apr 12, 2018

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No problem, anmd i did some research on the .dll that creates the previews and thats a visual windows .dll file so this could be a windows problem also because when i search google i get more software that have the crashing problem with the same dll file.

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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Not sure about windows link libraries, I'm on Mac

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Community Beginner ,
Apr 17, 2018 Apr 17, 2018

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True. But, will Adobe refund my subscription fee if I go to another product?

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Explorer ,
Apr 18, 2018 Apr 18, 2018

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its called a subscription because you can cancel it at any moment.

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Community Beginner ,
Apr 13, 2018 Apr 13, 2018

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As long as you don't own a Pentax 645 z or any other PhaseOne competitor.  .PEF files not supported. Ridiculous.

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New Here ,
Apr 11, 2018 Apr 11, 2018

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7.3 has been locking up my Windows 10 machine completely.  Prefferences looked like they were reset by the upgrade and I had a message pop up about preview cache being corrupt.  Randomly while using LR the entire computer will freeze and I have to do a hard reset to get it working again.

Reverting to 7.2 fixed the issue after a few frustrating hours spent trying different graphics drivers and verifying it wasn't an overheating issue.

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New Here ,
Apr 11, 2018 Apr 11, 2018

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thank you man, i just rolled back as well. 7.3 needs work!

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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7820x on X299, 64gb ram and a 1070gtx, win 10.

Tried updating all drivers, running as administrator and cleaning everything up before reinstall but it didn't help.

Too bad, because the performance was really good before it froze. It freezes when the screen saver starts and when it goes into the background.

With all this configurations and different computers it isn't easy to get a perfect update each time. Hope Adobe fixes this soon while keeping the extra performance.    

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Explorer ,
Apr 12, 2018 Apr 12, 2018

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Mine has been crashing every so often as well.

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Explorer ,
Apr 20, 2018 Apr 20, 2018

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Still having the same problem and no updates in this by anyone from Adobe to help.

RichardNL you are in no way helping the discussion by attacking someone for wanting customer support.

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Explorer ,
Apr 20, 2018 Apr 20, 2018

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Are you using it on windows? Try putting the color profiles on list mode so that you dont see any previews. Thats what fixed it for me but it would be nice to have previews so 7.4 should be out soon.

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Community Beginner ,
Apr 20, 2018 Apr 20, 2018

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Yep, it's Windows 10.

Pretty much given up on Lightroom.

Getting to know Capture One - so far, it's looking really good.

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Community Beginner ,
Apr 20, 2018 Apr 20, 2018

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Couldn't agree more. And its really fast too.

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