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mcphoto_se
Participant
April 3, 2018
Question

Lightroom Classic CC 7.3 update crashes all the time

  • April 3, 2018
  • 55 replies
  • 31765 views

I have  big problem with the new update of Lightroom Classic CC 7.3 and it is crashing a lot. It has crashed when I used the Profiles browser and also when I used ordinary presets. I´m not doing anything else with LR but with this new version seems very unstable, the 7.2 was very stable. I have checked so I dont have GPU acceleration on plus I have updated with the latest graphicscard drivers.

One other problem is with the converted development presets is rearranged in a total chaos order. I can not find any logic behind how it is organized. Is there a easy way to have it back in the order I hade it version 7.2. In the filesystem it looks ok but LR is doing something else.

Br

Mats

      This topic has been closed for replies.

      55 replies

      MattOnAMtn
      MattOnAMtn
      Participant
      December 12, 2018

      I've been struggling with my entire computer freezing when Lightroom was left idle ever since the 7.2 update. After a lot of debugging including going to the extreme of replacing my video card I noticed when I tried an empty catalog I didn't have the issue.

      So at least in my case I'm no longer seeing the issue in 8.1 after starting a new catalog and then doing File - Import From Another Catalog.

      Photoshop lightroom
      Photoshop lightroom
      Inspiring
      November 9, 2018

      I have the same problems since version 8.0.

      Lightroom has had more than a minute to boot and 1 out of 5 times it stops at startup for no reason.

      Thank you for your help.

      marcinb51184367
      marcinb51184367
      Participating Frequently
      October 19, 2018

      My LR Classic was completely unusable above version 7.2 - all later versions, including 8.0, crashed my Win10 OS. I tried to fix it in several ways (new drivers, switching off GPU etc.) but nothing worked. Finally, I found the solution - after upgrading to version 8.0 I started a brand new catalog and imported my old catalog into it. It took many hours (over 60K files) but it worked! I repeated the same process with another, smaller catalog. It worked as well and everything is fine now. I hope this information helps other users experiencing problems after upgrading their LR Classic.

      photofan731
      photofan731
      Inspiring
      July 2, 2018

      Could someone from Adobe please advise me if a MACBOOK PRO with 8GB will work with LIGHTROOOM CLASSIC 7.4

      IT HAS NOW BEEN MONTHS AND I HAVE NOT HAD THIS QUESTION ANSWERED.

      I rolled back to 7.2 because my computer crashed all the time

      WILL SOMEONE PLEASE ADVISE ME ABOUT THIS

      Dennis van Mierlo
      Dennis van Mierlo
      Participant
      June 26, 2018

      I have the same issues as a lot of people in this post describe. Lightroom Classic is crashing a lot without any reason. Even during the simplest things as selecting a folder in the catalog.

      D
      drdale556
      Participating Frequently
      June 20, 2018

      Well 7.4 (finally) seems to have solved the issue of LR Not Responding (freezing) when removing a SD or XQD card seems to have been fixed.

      T
      Tye Photoman
      Participant
      June 26, 2018

      Now there numerous errors when moving files an folder in LR 7.4.  And it will still not respond sometimes with changes to external drives.  In other words, don't turn on or off external drives hen in LR.  Do it before or after you close LR, just not during.

      And they don't seem to care about feedback, or they way too much negative feedback to deal with.   There are lots of problems with Premiere Pro as well.  A three-hour editing job turns into an eight-hour job with multiple renders.

      R
      Russ2014
      Participant
      June 20, 2018

      Update 7.4 has fixed the problem of 'not responding' on my computer.

      marcinb51184367
      marcinb51184367
      Participating Frequently
      June 20, 2018

      My computer still crashes with version 7.4, see here: Lightroom Classic CC 7.4 still crashes my computer

      V
      Viscott
      Inspiring
      June 13, 2018

      A
      Antippas
      Participant
      May 30, 2018

      Yeah I have the same problem.  Dell Windows 10 version 7.3 and 7.31 are unusable because of crashing every two minutes.  I really liked the look of some of the new feature sin 7.3 and 7.3 also fixed the facebook posting bug but I have had to revert to 7.2 and I'm tired of waiting for a real fix.

      photofan731
      photofan731
      Inspiring
      May 30, 2018

      Hi,

      I have had no luck on this forum from Adobe, to me it has been a waste of time.

      I eventually rang ADOBE and was informed that they know about the issue and they are working on it.

      I was advised to 'just wait' until ADOBE either sends an email or puts out a notification about the issue

      I just hope I was not being 'palmed off' and now just left in limbo using 7.2

      I would have liked to have had it in writing from ADOBE about their plan with 7.3 and 7.3.1

      Maybe someone else on this forum can support this action also and finally get some information from ADOBE

      K
      KBStudio
      Inspiring
      May 30, 2018

      Gave up on Adobe.  Spent the last five days learning the insides and out of Capture One Pro. Today I have my first shoot working exclusively in Capture One Pro.  I am actually finding many features that will make this shoot much easier than my Lightroom Classic CC workflow.  However, I am still going to miss a couple of the adjustment features.  That is until I figure out where similar tools are located in Capture One Pro. 

      So Adobe, thanks for forcing me to leave and learn something new.

      D
      drdale556
      Participating Frequently
      May 19, 2018

      Creeping up on two months and still no acknowledgment of the problem or attempt to fix by Adobe. Still have the same issue, remove a card after importing images and LR Freezes and must be closed.

      RobertSmits
      RobertSmits
      Inspiring
      May 19, 2018

      Same here... I have tried with my master catalog (around 90k images) and just a dummy catalog, containing only 78 images. I also work with a wacom tablet, and a Loupedeck - which has always worked great and sped up my workflow quite a bit.  Problem remains with the USB interfaces...  Most of the time, when LR starts, it doesn't start the Loupedeck for some reason (although the Loupedeck-program is up and running). When I unplug and re-plug it, LR goes into a tantrum and does nothing.. When I restart LR about 5 times, 1 of those 5 times, Loupedeck will function as it should and I can work again.  I think I need to revert back to LR 7.2 and cancel my CC subscription - what use is it to get buggy software where everyone is paying heavily for?

      photofan731
      photofan731
      Inspiring
      May 22, 2018

      Problem with Lightroom Classic 7.3

      HOW DO I CONTACT ADOBE TO GET HELP TO SORT THE PROBLEM OF 7.3 ?

      I have reverted back to LR Classic version 7.2 for now.

      Here is a screen shot of my computer system and the website below for the system requirements to run Lightroom Classic

      Please advise if my system will accommodate the latest upgrade 7.3

      Lightroom Classic CC system requirements

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