Lightroom classic denoise cr3 files.

[A. J. Bates]

A few days ago in LRC 14.4 denoise started to run slow taking 3 minutes per CR3 file.

The chat agents tried to blame me and my PC...telling me to change this and that, but I have been here before numerous times. Time wasting and swapping chat agents to deflect from the problem often being asked to repeat myself over and over with no real solution given.

I rolled back to version 14.3 and denoise for one cr3 file was 10-15 secs so I asked when 14.4 would be fixed...the answer was 1 month. The agent admitted during this chat that knew of faults with cr3 files and 14.4.

but they decided to keep quiet.

I have spent 100's of hours trying to learn new skills and I can not think of a period of a month or more when Adobe has run correctly, also are they releasing updates without fully checking these updates  WAITING TO SEE WHAT COMPLAINTS COME BACK AT THEM ?

<Mod:  Insults removed>

I doubt anyone at Adobe will give a flying feck about this post but im at the end of my tether now and ave wasted too much time and effort with this overated software...enough is enough Adobe you win. 

<Mod: I'm understand that you're angry, but be respectful, and if you want "genuine help," then be curteous. and stop your ranting and insulting. Otherwise I am forced to close the thread>

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[johnrellis]

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[A. J. Bates]

Tell you what....why dont you ring back when you say you will ( your 16 hours late now) !
Like many others I am not techi minded and I am afraid of what will happen if i do something wrong and change something
permanently...can you understand this ?
If I get something wrong you wont nip round and fix it will you ?
I have done everything your agents have asked, my PC runs well and I refuse to change anything
whilst it is running well.
If you want me to go away please do your job correctly, call back when you say you will and stop telling lies and making smokescreens.
Andrew.

[AxelMatt]

@A. J. Bates  I am compelled to reply. As I see you aren't new here. So I think you know that this is a Community user forum. We are all just Lightroom users just like you. We are not affiliated with, or work for Adobe. If you want "genuine help" then be curteous. and stop your ranting. If you insult other users that volunteer answers you will simply be ignored.

I'm understand your frustration, but again: PLEASE BE RESPECTFUL.

[A. J. Bates]

Fair enough I do apologise.

Tell me though..how do I get things working correctly,  I have no help from @Adobe they said they would give me a callback but failed again 20hours late now.

I can not do techi adjustments myself for fear of breaking something.. 

All I want to do is learn new skills but I have nothing but smokescreen and lies placed in front of me..also I have never had a month go by when @adobe apps have not failed me....I have been with them 3 maybe 4 years now.

Andrew 

[Per Berntsen]

Tell me though..how do I get things working correctly,  I have no help from @Adobe they said they would give me a callback but failed again 20hours late now.

By @A. J. Bates

Start by posting your system info as requested by @johnrellis above.

(LrC > Help menu > System info > Click Copy button > Paste in a new reply)

We do not have access to your communication with Adobe support, and have no idea what it might contain.

[A. J. Bates]

Read my reply below. Then get back to me.

[A. J. Bates]

Lightroom Classic version: 14.3 [ 202504141032-10373aad ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.1GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Power Source: Plugged In
Built-in memory: 65366.4 MB
Dedicated GPU memory used by Lightroom: 129.5MB / 128.0MB (101%)
Real memory available to Lightroom: 65366.4 MB
Real memory used by Lightroom: 947.2 MB (1.4%)
Virtual memory used by Lightroom: 900.9 MB
GDI objects count: 699
USER objects count: 2276
Process handles count: 2097
Memory cache size: 12.3MB
Internal Camera Raw version: 17.3 [ 2222 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 9MB / 32683MB (0%)
Camera Raw real memory: 10MB / 65366MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:12.3MB, n:0.0MB

U-main: 97.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1936 pixels
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics 630 (31.0.101.2114)
Init State: GPU for Display supported by default with image processing and export supported in the custom mode
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Admin\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Admin\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr

Config.lua flags:

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Subsystem : 0
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Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - C27F591 (Intel(R) Display Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
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GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 31.0.101.2114
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
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[johnrellis]

"DirectX: Intel(R) UHD Graphics 630 (31.0.101.2114)"

That graphics driver is three years old. The first troubleshooting step is always to update to the most recent graphics driver. You could use the Intel Driver & Support Assistant to get the most recent driver (released 8/7/2025).

LR is continually updating its code that uses the graphics processor (GPU), so if you have an out-of-date graphics driver, something that worked well in LR 14.3 may not work in LR 14.4.

The UHD Graphics 630 is an eight-year-old GPU integrated with the CPU. By modern standards, these are very slow at doing the AI computations used by Denoise, AI masking, and Generative AI Remove.  I'm very skeptical that Denoise in general would run on full-resolution raws in 10-15 seconds in LR 14.3 -- that's the expected speed for much newer GPUs.

[A. J. Bates · Accepted solution]

Hi all.

Thank you for the invaluable help.

I asked my friend to call and help with this problem and he has just left saying

that my Geforce rtx was not installed correctly. He also updated a couple of things he says 

and put me back onto LRC 14.4... it is now denoising a cr3 file in about 3-4 secs.

I knew the PC was flying a few days ago and now it is back to its best.

I have no idea what has happened over the past few days but he did seem quite amused when he left.

Once again I apologize for the ranting  and I do appreciate your help.

If it was not for your help I doubt I would not have dragged him round here.

Andrew.

[johnrellis]

Glad you got it resolved. Except for the most routine things, Adobe support can be hit or miss (more miss than hit).