Lightroom Classic freezes when I try to use the copy button

[Regina Melo]

Hello,

Every time I try to use the copy button Lightroom freezes, and I have to restart and lose any editings I had done.

Can someone help me with that please?

Thank you,

Regina

[SeanMcCormack]

Can you tell us more about your system, and Lightroom version?

[Regina Melo]

Latest Lightroom update

Windows 10 Version 21H2

System type: 64-bit operating system, x64-based processor

Any other information you need.?

[GoldingD]

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

[GoldingD]

If you import using Add, instead, what happens?

This assumes you can, outside of LrC, copy your images to the desired folder on the hard drive.

Also, do you have any Android devices connected? (odd old problem)

hmm, the above assumes you are talking about Copy in Import, if not, please expand.

[Regina Melo]

I'm sorry if I was not clear, Lightroom freezes when I am editing in the Develop module and use the copy button.

[SeanMcCormack]

The other question is, are you referring to Copy during Import, or Copy as in settings? Even if Lightroom crashes the edits are normally retained due to how Lightroom stores session information. 

It'd be good to get a list of steps you're doing that lead up to the crash. 

[Regina Melo]

I don't know what is going on, I keep replying to your request, but it never shows here.

[SeanMcCormack]

That's really odd. I know in Bugs I can't reply, but I've no issues here. Clearly this one has worked. 

[Regina Melo]

Yes, this is odd, I copied and paste the system information from Lr like it was suggested, and it didn't show here.

[SeanMcCormack]

Can you detail the steps you're taking that lead to the crash? 

[Regina Melo]

Thank you for trying and helping me, but there isn't any specific steps. No matter what I'm doing, when I try to copy edits from one picture to another, Lr freezes.

[SeanMcCormack]

My suggestions are:

Reset Preferences. Hold down Shift and Alt as you start Lightroom and reset from the dialog. 

Turn off GPU in the Performance tab of Preferences. 

[Regina Melo]

I followed your latest suggestion and it worked!!!

Thank you so much!!!