Lightroom Classic Generative fill failed

[Mason Smitho]

I got on Lightroom Classic to edit some photos, and well I had to use the AI generative remove to remove a part of my image. So like normal I selected it and clicked remove, after that it gave me an error message that said "Generative Remove Failed, We've encountered an issue and can't complete your request at this time. Please try again later." does anyone know how to fix this?

[johnrellis · Accepted solution]

This error message indicates Remove's network request was blocked for some reason.

Sometimes firewalls and anti-virus/security services incorrectly block some network requests from LR. Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer. If that solves the problem, then add a specific exclusion for LR to the services rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.