Lightroom Classic quit unexpectedly.

[cephotographyuk]

Error messge is 'Lightroom Classic quit unexpectedly'.

I get the message when quitting Lightroom.

Running Lightroom 14.1.1 on Mac OS 13.7.2 (22H313) Ventura.

Issue only started after updating to the latest release of Lightroom Classic.

Any suggestions?

Thank you!

[Sameer K]

Hey, @cephotographyuk. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

Is there a crash report pop-up when Lightroom Classic crashes? Please submit the crash reports to us: https://adobe.ly/4cE76mn

Where is the catalog stored? On the internal, or external drive? Try these suggestions:

1 - Move the catalog from the to a non-syncing, local folder on your Windows machine.

2 - Launch Lightroom Classic with a new catalog & go to File > Import from catalog > target your old catalog. Proceed with merging the (potentially) corrupted catalog into the newly made, internal storage-based catalog. For more help via video-based steps, check here. See https://adobe.ly/3NTC9Rv

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[cephotographyuk]

Hi Sammer

Catalog is stored on the System HD - internal on Mac OS .

I can send a crash report but the submit button says 'SEND TO APPLE' which I find a bit odd.

I'll go ahead and try step 2 and report back in a few days. I have also replied below to dj_paige.

thanks

[cephotographyuk]

@Sameer K

I only have one catalog so cannot action step 2 unfortunately.

[cephotographyuk]

@Sameer K

Update of sorts where I launched Lightroom Classic with a new catalog - imported the old catalog into it and then ran Lrc using the new catalog. Again, when quitting I get the same error message as before.

Chris

[dj_paige]

Does LrC open at all and is usable for a few minutes before this crash? Are there specific actions in LrC that you are doing just before this crash, or do the crashes appear to be random?

If LrC opens and you can do things before the crash, go to Help->System Info and paste the info there into your reply (down to and including the plugin information, we don't want anything after that)

[cephotographyuk]

Hi!

From what I can see Lrc behaves while working in the application and only shows the error message after quiting. I have the option to backup the catalog prompt to 'always show on quitting' to give me the choice whether to backup or not.

So, I tried exiting once by backing up the catalog and once without and it turns out the error message DOES NOT appear when not creating a backup of my catalog.

As requested - system info below.

With thanks,

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 13
Version: 13.7.2 [22H313]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.4GHz
SqLite Version: 3.36.0
Built-in memory: 65,536.0 MB
Dedicated GPU memory used by Lightroom: 2,218.6MB / 4,096.0MB (54%)
Real memory available to Lightroom: 65,536.0 MB
Real memory used by Lightroom: 2,065.8 MB (3.1%)
Virtual memory used by Lightroom: 40,073.4 MB
Memory cache size: 168.1MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 347MB / 32767MB (1%)
Camera Raw real memory: 349MB / 65536MB (0%)

Cache1:
Final1- RAM:440.0MB, VRAM:1,460.0MB, _Z620263-154.NEF
NT- RAM:440.0MB, VRAM:1,460.0MB, Combined:1,900.0MB

Cache2:
m:168.1MB, n:191.7MB

U-main: 90.0MB

Standard Preview Size: 2048 pixels
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 570
Init State: GPU for Image Processing supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/chrisedwards/Documents/Lightroom Catalog/Photography-v13-3.lrcat
Settings Folder: /Users/chrisedwards/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Flickr
4) LRT Export 6
5) Nik 6 HDR Efex
6) Plugin Parameters
7) Topaz Photo AI

Config.lua flags:

[roberts77626518]

I'd like to add to this. I have the same problem iMac 2017 Intel 3.4 Ghz Quad core i5, Ventura 13.7.2., Lightroom Classic 14.1.1. Catalog backups are on a thumb drive. I tried unchecking optimize and check integrity when backing up the catalog. The program closes then I get the error message just as it does when I leave those options checked

For what it's worth, my research on Apple's site points to a illegal memory call during shutdown which seems to be unique to the x86 architecture. Like the previous poster, this problem started around the same time the newest update came out.

I've attached the complete crash report that is sent to Apple. I have 4 crash reports to date.

[cephotographyuk]

thanks @roberts77626518 - I'm glad I am not the only one experienceing this issue. As requested by @Sameer K , I am replying and adding him in to elevate the issue somewhat in the hope that it get's investigated.

[roberts77626518]

An update -- I rolled back to version 14.0.1 and closed the program with optimize and integrity checked for the backup 4 times with no error. Running 14.1 and 14.1.1 caused the error.

[cephotographyuk]

@Sameer K @roberts77626518 - I have replicated what @roberts77626518 carried out in his post above by rolling back to version 14.0.1 and also reproducing the steps of multiple closing/opening and creating backups. My results are the same - no error message upon quitting Lightroom Classic, which to me also suggests an issue with updates 14.1 and 14.1.1. In addition, Lightroom Classic also appears to be running faster since rolling back to version 14.0.1. I'm going to refrain from updating for a while, but will keep an eye for any issues. So far, it's working correctly running version 14.0.1.

[Sameer K]

Thanks for the update, @roberts77626518 & the tag @cephotographyuk. Try this:

1 - In the last version that works with the Primary Catalog, go to File > Create new catalog. 

2 - Import your primary catalog into the new catalog by using File > Import from the catalog & select the Primary Catalog.

3 - Upgrade Lightroom Classic to the latest version & use the new catalog you created by importing the Primary Catalog. 

Let me know how it goes. Thanks! 

Sameer K

(Type '@' and type my name to mention me when you reply)

[cephotographyuk]

@Sameer KHi Sameer, I've carried out the steps as you outlined and began working as I normal would. Again, upon exiting Lightroom Classic using version 14.1.1 - the error message has re-appeared. I can only send the HUGE error report to Apple as there is no option to copy/paste. For now, I have reverted to version 14.0.1. which is stable.

[roberts77626518]

Does LR Classic 14.2 fix this issue?

[cephotographyuk]

@Sameer K@roberts77626518I would like to know this as well. This topic surely must be affecting quite a few users. Sameer, please see the thread for what has been tried based on your suggestions...

[roberts77626518]

Upgraded to 14.2. Same problem on exit. Had to roll back to 14.0.

I'm afraid that 14.0 is as far as I can go with the Intel Mac. I have a feeling that becuase this computer is not eligible to update to the latest Mac OS, Sequoia, nobody is going to invest time or money to solve this problem. Planned obsolescence rears it's ugly head. 😞

[Chris from AUS]

I'm using Ventura 13.7.2 on a macBPro with M2 processor and lots of free space - I'm having the same issue with LR 14.2.

the app is working fine, its only after its successfully quit (backup or not) that the OS is sending the"unexpectadly quit" message and 10 pages of code.

@Sameer K have you had reports of this with Sequoia 15.3.1 or Sonoma ??      

[cephotographyuk]

Is that a 2022 MacBook? Still new tech - which shows that this issue is not related to older Macs. I wish somebody from Adobe would update us on this. @Sameer K @Chris from AUS @roberts77626518 

[roberts77626518]

I can't update to sequoia because my model is not eligible for it. Perhaps the problem is with Ventura. You may want to upgrade the OS on the MacBook.

BTW, I finally chatted with Adobe. They tried several things, including a test catalog open and close. They turned off the GPU acceleration but that didn't help. I finally turned off optimization when closing and that stopped the error. Adobe is aware of the issue and they informed me they would get back to me for another online session after they examined the memory dump thoroughly from Apple. Let's hope there is a fix for those of us that are using older macs.

[drb.data]

Hello all, just returned from a 6-week absence, updated LRC to 14.2, and am experiencing exactly the same error message (unexpected shutdown) on a normal program close.  I also am running an older intel mac (iMac 27" mid 2017), and am "capped out" at Ventura 13.7.4.  

When it's running, LRC seems to be executing everything normally, it's only when I close it out that I get that message.  I did get a "catalog not found" error when I first tried to run it, and had to restore my latest catalog (October, 2024), and have it upgraded.  

Very interested in any solution found!!

[drb.data]

Hmmm...after shutting down last night, I went to resume work this afternoon.  LRC couldn't find my catalog again!!  Since I had done a backup, I was able to extract the zip file, and open that, but I don't understand why it is losing the actual current lrcat file.@!??

[cephotographyuk]

That could be a separate issue. For now, probably worth trying what has worked for others on this thread by unchecking catalog optimization. Adobe are aware of the issue…its just a case of waiting.

[cephotographyuk]

Thanks @roberts77626518 - fingers crossed an update will fix it!

[cephotographyuk]

@Sameer K @roberts77626518 Is there any update on this issue? I'd like to update to the latest version if possible and wondered if the updates have fixed this? Please could someone from Adobe keep us updated!!!

[cephotographyuk]

An update of sorts. I went ahead and updated to LRc to version 14.2 - the latest (as of the post date here) and carried out the same steps of exiting with 'Test Integrity Before Backing Up' and 'Optimize Catalog After Backing Up' both checked. So far I am not getting the error message 'Lightroom Classic quit unexpectedly'. It works for me so far - again I'll keep an eye for any changes. Apart from the LRc update, I have not installed or deleted anything from my Mac.