Lightroom Classic won't load

[Joylynne31560736bqxf]

Hi there.  I have used LR Classic for years. I am on a PC laptop. I have LR verson 14.5..1

Yesterday evening, I closed the lid to my laptop and left for church. When I came back, Lightroom was shut down and would not load. I rebooted, tried again. Nothing. I uninstalled, rebooted, then installed again from the Creative cloud.  Rebooted, then tried to load.  Nothing.

A mentor advised to delete a .LCK file. Did that. rebooted. Still nothing.

I really need to have LR working as I'm working on an album which is due before next week.

Please help!

[nikunj.m]

Hi, thanks for reaching out, and we're sorry about the trouble! 

Could you let us know the version of Windows you're working on? Are you getting an error when trying to launch the app or nothing happens when you click on the App? 

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/46U8scG

Let us know if it makes a difference! 
Thanks,
Nikunj

[Joylynne31560736bqxf]

Hi. Thanks for the quick response.

I am on Windows 11.  Nothing at all happens with I click on the icon or app.  I've also tried to reset the preferences and nothing happens there. 

[nikunj.m]

That's strange! 

And just to confirm, did you try resetting the preferences of Lightroom Classic using the steps to do it manually as mentioned in the article I shared? 

If yes, try removing Lightroom Classic and related files using the Creative Cloud Cleaner tool and then reinstall it. You can check how to use the Creative Cloud Cleaner tool here: https://adobe.ly/4mzvJoS

Thanks,
Nikunj

[Joylynne31560736bqxf]

I am trying, but the control panel does not have Appearance and Personalization ..

[dj_paige]

I am trying, but the control panel does not have Appearance and Personalization ..

By @Joylynne31560736bqxf

Nowhere in this thread was Appearance and Personalization mentioned. So its not clear why you are doing this, and its not clear why you are not following the instructions given.

[Joylynne31560736bqxf]

I was actually following the instructions-- See here on the first link you sent- 

Presets

When you attempt to restore Preferences and the Store presets with your catalog option are selected, Lightroom Classic will not point to the presets stored with the catalog. As a result, it may appear that you've lost your presets, but they are still stored with the catalog. 

To resolve this, do one of the following:

• Disable Store presets with your catalog. If you've already restored Preferences, then enable this setting.
• Copy the contents in the Lightroom Settings folder to the following folder:
  • macOS:  Macintosh HD/Users/<user name>/Library/Application Support/Adobe/Camera Raw/Settings
  • Windows:  C:\users\<user name>\appdata\roaming\Adobe\Camera Raw\Settings

Plugins and Plugin Settings

Plugins might go missing after one restores Preferences. To avoid this, store the plugins in the following folder:

• macOS: Macintosh HD/Users/<user name>/Library/Application Support/Adobe/Lightroom/Modules
• Windows: C:\Users\<user name>\AppData\Roaming\Adobe\Lightroom\Modules

Publish plugin settings do not reset as they are stored with the catalog, however, any other plugin settings or presets will be restored to default. Any missing plugin will need to be added to Lightroom Classic after restoring Preferences.

Use any one of the following methods to restore Lightroom Classic preferences to their default settings:

[Joylynne31560736bqxf]

I will also be out of pocket  Sunday through Wednesday Noon . so I will reply back once I am back in front of a computer Wed evening.

[dj_paige]

Try this: go into Windows Task Manager, delete any instance of Adobe Lightroom Classic, and then see if LrC will start properly.

[Joylynne31560736bqxf]

Thanks. I've done this multiple times.  It doesnt seem to help.

[dj_paige]

Try creating a new user profile in Windows, and install LrC in this new user profile.