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Lightroom Classic

New Here ,
Feb 17, 2023 Feb 17, 2023

When I go to open up lightroom classic I get a Pop-Up that says "Sorry, this product doesn't seem to be licensed." what do I need to do in order get rid of this problem?

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

Do you have a subscription? Specifically the "Photography Plan"? (NOT the Lightroom Plan)

Are you Signed in with the Adobe Creative Cloud Desktop App?

 

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
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New Here ,
Feb 17, 2023 Feb 17, 2023

Yes I  have the Photography plan and im signed into my creative cloud

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

Are you signed in with the Creative Cloud desktop app? Open Creative Cloud and click on your avatar in the upper right corner. Click on Adobe Account to view your account with a browser. Does it show that your account is active and Lightroom Classic is included?

This is what my account looks like.

Screen Shot 2023-02-17 at 2.04.59 PM.png

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New Here ,
Feb 17, 2023 Feb 17, 2023

Yes it does say lightroom classic is included 

 

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Community Expert ,
Feb 17, 2023 Feb 17, 2023

That's odd. I'd try uninstalling Lightroom Classic and then reinstall it from the Creative Cloud desktop app.

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New Here ,
Feb 17, 2023 Feb 17, 2023

another thing it says is it's unable to find a valid license 

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Community Expert ,
Feb 17, 2023 Feb 17, 2023
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Does it say that on your account page? If so, you should contact adobe customer care.

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