Lightroom closes when deleting iphone photo's

New Here ,
Mar 15, 2022 Mar 15, 2022

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Lightroom regularly closes when I delete photos. This always seems to be when iphone photos are deleted. When I restart lightroom, the photos are still not deleted. I am using lightroom version 6.12. Does anyone know why this is happening and what I can do about it?

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Hi there,

 

We're sorry about the trouble experienced with Lightroom. How are you deleting them? Please go to Lightroom> Help> System Info and share the details? Are you deleting the images from your iPhone? Since when is it happening? Did you try re-login into the application? Do you see any error messages?

 

Please log on to Lightroom web (https://lightroom.adobe.com) and confirm if everything is correctly synced and the images are removed or not.

 

Let us know how it goes.

Regards,

Ranjisha

 

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Thank you for your answer.

I work in lightroom classic on my laptop. I copy the photo's from my iphone to my laptop, then I import them in lightroom. So the photo's are on my laptop, just like all other photo's I have. 

When I want to delete a photo I select it and then press the delete button. It deletes the photo from my laptop, but lightroom shuts down immediately and when I open lightroom again the photo (preview) is still in the gallery. It is only with iphone photo's that this happens, I don't experience this problem with my other photo's.  

 

The system info (it's in dutch, sorry)

 

Lightroom-versie: 6.12 [ 1125239 ]
Licentie: Onbeperkt
Besturingssysteem: Windows 10
Versie: 10.0
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Aantal logische processors: 8
Processorsnelheid: 2,5 GHz
Ingebouwd geheugen: 7986,8 MB
Beschikbaar fysiek geheugen voor Lightroom: 7986,8 MB
Fysiek geheugen gebruikt door Lightroom: 620,7 MB (7,7%)
Virtueel geheugen gebruikt door Lightroom: 705,2 MB
Aantal GDI-objecten: 405
Aantal gebruikersobjecten: 1091
Aantal proceshandelingen: 1286
Cachegeheugengrootte: 93,2MB / 1806,1MB (5,2%)
Maximumaantal door Camera Raw gebruikte threads: 5
Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
Virtueel geheugen Camera Raw: 30MB / 3993MB (0%)
Dpi-instelling systeem: 120 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

 

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