Lightroom crashes my iMac

Report · Sep 22, 2024

Lightroom Classic keep shutting down my iMac Retina 5K, 27-inch 2017. The program first freezes, then after almost 25 sec it shuts down my iMac. Use Ventura 13.7, have turned of the GPU, still shuts down. Have no external drive connected.

What is wrong? And how do I solve it? Fast.

Report · Sep 22, 2024

What is the version NUMBER of your Lightroom Classic? (We need the version NUMBER and not words like "latest" or "Up-to-date")

What is your exact make and model GPU and driver version NUMBER?

What action(s) in LrC seem to precede this crash? Please be specific.

Report · Sep 22, 2024

I have lightroom classic 13.5.1 installed now.

not sure where I find the make and model GPU and version number. Let me attach a photo for you!

I open Lightroom, go to Develop, choose Filter: Rated and 4 stars. Go to the current photo I eant to edit, and go to Transform, and auto. Ggoing back up and want to crop the photo. Then it freezes and shut off my computer, and restarts.

Thank you!

Report · Sep 22, 2024

In LrC, please go to Help->System Info and then copy the results as TEXT and not as a screen capture. Include the text as text (and not as a file attachment) in your reply.

Report · Sep 22, 2024

Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 13
Version: 13.7.0 [22H123]
Application architecture: x64
Logical processor count: 4
Processor speed: 3,8GHz
SqLite Version: 3.36.0
Built-in memory: 8 192,0 MB
Dedicated GPU memory used by Lightroom: 3,1MB / 8 192,0MB (0%)
Real memory available to Lightroom: 8 192,0 MB
Real memory used by Lightroom: 676,6 MB (8,2%)
Virtual memory used by Lightroom: 38 718,7 MB
Memory cache size: 891,0MB
Internal Camera Raw version: 16.5 [ 1954 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1497MB / 4095MB (36%)
Camera Raw real memory: 1661MB / 8192MB (20%)

Cache1:
Preview1- RAM:22,0MB, VRAM:0,0MB, 3A7A8921.CR3
Final2- RAM:352,0MB, VRAM:0,0MB, 3A7A7991.CR3
Preview3- RAM:22,0MB, VRAM:0,0MB, 3A7A8918.CR3
Final4- RAM:352,0MB, VRAM:0,0MB, 3A7A8925.CR3
Final5- RAM:684,0MB, VRAM:0,0MB, 3A7A8923.CR3
NT- RAM:1 432,0MB, VRAM:0,0MB, Combined:1 432,0MB

Cache2:
m:891,0MB, n:1 101,6MB

U-main: 86,0MB

Standard Preview Size: 5120 pixels
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 580
Init State: GPU for Export supported by default
User Preference: Off

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/evelyn_imac/Desktop/2024-07-13 Nara & Peter /Lightroom/Nara & Peter /Nara & Peter/Nara & Peter.lrcat
Settings Folder: /Users/evelyn_imac/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) Aperture/iPhoto Importer Plug-in
2) Flickr
3) Lightroom to Exposure
4) Nikon Tether Plugin

Config.lua flags:

Report · Sep 22, 2024

First make sure you have the most current driver for your Radeon Pro 580.

If you have or install the most current driver and the problem doesn't go away, then I would run deep diagnostics on all of your hardware, as the cause is most likely that you have a hardware malfunction somewhere.

Report · Sep 22, 2024

For some reason the program is now working. If the problem comes bak, I will try. Thank you.

Report · Sep 22, 2024

"iMac Retina 5K, 27-inch 2017

Metal: AMD Radeon Pro 580

Operating system: Mac OS 13
Version: 13.7.0 [22H123]"

Building on dj_paige's reply, LR is very sensitive to bugs in graphics drivers. AMD released a buggy graphics driver in LR 14.4.1 that has affected many, many LR users with Intel Macs with AMD Radeon 5000-series GPUs:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

There have been a few reports of similar problems with AMD Radeo 500-series GPUs (which you have).

Adobe notified Apple many months ago, but to date, Apple and AMD haven't released a fixed driver. There haven't been any reports in that thread yet whether the problem is fixed with Mac OS 15.

On Mac, the only way to get an updated graphics driver is to update Mac OS, so you could try updating to Mac OS 15 (Sequoia).

Report · Sep 22, 2024

Library Path: /Users/evelyn_imac/Desktop/2024-07-13 Nara & Peter /Lightroom/Nara & Peter /Nara & Peter/Nara & Peter.lrcat

Ok, I have a problem with my following reply. That being I cannot back it up with other postings. My reply may be absolutely wrong.

Something in the back of my head sees that you have placed your catalog on a MACOS Desktop folder. A rather special folder with pro's and Cons as to using.

Somehow I think a changes in MACOS at some point limited rights and changing of rights in the Desktop.

You might try moving that catalog to an actual folder, Perhaps a folder you create. Or just for a test, you might try creating a new catalog in that new folder. And see what happens.

Report · Sep 22, 2024

Thank you for your reply. I will see if that changes anything.

Report · Sep 23, 2024

Thank you for providing moving the catalog as potential work-around. It seems to work out at my iMac. So far no crashes anymore on latest LR Classic (13.5.1) and latest Mac OS (15.0). BUT I had to move catalog to iMac´s systemdrive. All other locations for catalog did crash LR Classic AND iMac 27 5k Retina 2020. Mac Info here in screenshot. I did send the automatic crash reports to Adobe and Apple as well.

Report · Sep 24, 2024

Thank you for providing moving the catalog as potential work-around. It seems to work out at my iMac. So far no crashes anymore on latest LR Classic (13.5.1) and latest Mac OS (15.0). BUT I had to move catalog to iMac´s systemdrive. All other locations for catalog did crash LR Classic AND iMac 27 5k Retina 2020. Mac Info here in screenshot. I did send the automatic crash reports to Adobe and Apple as well.

By @mpauliks

@mpauliks This most likely means you have a bad sector on the disk where the catalog was located, and probably you will have other problems with this hard disk unless you replace it.

Report · Sep 24, 2024

Honestly, I don´t think so that bad sector might be the reason for crashes. I did run Disk Utility on iMac internal SSD first. Internal SSD is not my system drive anymore right now as I am using an external SSD for system drive meanwhile, where it seems to be working fine with LR Classic now. Anyway, Disk Utility checked the internal SSD as fine. LRc and iMac did crash when catalog on this internal SSD. I can try, what happens, if I move catalog to another physical drive, which is not system drive, if you want me to do it. + Just right now iMac crashed again with Kernel panic. When reading the automatic report for the kernel crash, it does not look this time, that LRc has caused it. I read about Paragon NTFS for another drive of mine (so far no update available from Paragon for MacOS 15.0) and! Radeon drivers, what was your first guess before in this thread. Seems to me, you might not have been too wrong with that guess for Radeon. I attach you that automatic report here. Report got filed to Apple again. + Forums are full with warnings, not to use latest Mac OS 15.0 on Intel Macs in general btw. ++ Also I want to add, we had LRc on iMac 27 crashing already a while ago, some month or so. I did fall back that time to a previous LRc edition for a while before trying a next LRc release. I think there was also an emergeny update of LRc that time. Did not check for what, it did not work that time anyway till finally there was an edition stable again on Intel iMac 27.

Report · Sep 24, 2024

I have no knowledge on how to read a Mac (or Windows) crash report.

I can try, what happens, if I move catalog to another physical drive, which is not system drive, if you want me to do it.

Seems to be little effort, and you learn something, so I would definitely do it.

Report · Sep 24, 2024

Thank you, but I am not so much interested in "learning" for myself on this. I would do it only, if it helps Adobe. In general. Reports are filed anyway for analysis. BTW I am awaiting as paying customer that stuff works and I do not have to dig into stuff like this. This applies not to Adobe only but other software vendors and especially Apple too. This issue here again, did cost me several hours! Not happy with that at all! ((Adobe did aks me to enter my E-Mail for the crash-reports and permission to contact. Did agree to that. Also, I continue to participate at Adobe reasearch questionaries.)) ++ In a nutshell: This here was my confirmation for Adobe Community members, that your proposed work-around did work for me.

Report · Sep 24, 2024

You would learn if the disk is the problem, or not. I assume that's valuable to you.

Report · Sep 24, 2024

The disk does not have issues. It is checked and issues would pop up elsewhere too. Also Mac OS can handle bad blocks, etc...

Report · Sep 24, 2024

iMac 27 series is still used at smaller Pro studios for budget reasons btw.

Report · Sep 24, 2024

Adobe LR Classic 13.5.1 did just crash again on my Intel iMac 27 5k Retina setup running Mac OS 15.0. This time not crashing complete iMac 27. Myself will use LR Cloud for the time being, staying optimistic for Adobe and Apple to fix this however. After issues some month ago, LR Classic did perform fine for several month w/o crashes. Today sadly not so anymore for my iMac setup with the latest releases of Mac OS and LR Classic. Automatic report is filed to Adobe. So, issue still open. Anyway, moving catalog helped but this is not the final solution as not stable enough.

Report · Sep 24, 2024

You have an AMD Radeon Pro 5300 4 GB. Apple released a buggy graphics driver for AMD 5000-series GPUs in Mac OS 14.4.1 that has affected many, many users of LR:

https://community.adobe.com/t5/lightroom-classic-bugs/p-gpu-develop-edit-view-amp-export-artifacts-a...

Adobe notified Apple many months ago, but the as of 14.6.1, the problems remained.

Most people reported issues with images with noisy, staticy artifacts, though some reported problems with AI masking; I don't recall any reports about LR crashing. There haven't been any reports yet from those users about whether Mac OS 15 eliminated those symptoms.

So perhaps you're tripping over the same buggy graphics driver (which may not have been fixed in Mac OS 15)? And educated guess...

Report · Sep 24, 2024

I guess you are right on this John. If you scroll through the posted crash report here for Apple: Kernel Panic report mentions the Radeon libraries.

Report · Sep 24, 2024

Latest LR Classic 13.5.1 runs on previous Mac OS Sonoma 14.7 since hours fine on my Intel iMac 27 5k Retina 2020 Setup (several drives attached). Latest Mac OS 15.0 did not do the job at my setup. Lightroom Catalog is on system drive. When catalog was not on system drive, I did run into issues in the recent days. I conclude for myself Mac OS 15.0 is not good for Intel Macs so far, like reported in several forums, when you search for this. + My machine is dual boot, so when Apple releases Mac OS 15.1 will check again on this. ++ In case you want to or need to upgrade to Mac OS 15.0 on Intel Mac, I like to recommend: have a fall back plan ready, in case you run in issues. ++ Update several hours later: Still runs fine 🙂

Report · Oct 05, 2024

Hey, Apple released MacOS 15.0.1 LR Classic 13.5.1 immediatly crashed sadly. Reopen of LRc seems to work better now on my Intel iMac 2020 5k Retina setup. Automatic crash report is filed at Adobe incl. contact option. BTW Adobe mailed me an online questionaire about "my person", answered that and happy about more contact, if Adobe folks want to. Let´s dig into this in detail to get it fine on iMac 27 again. Optimistic for that.

Report · Oct 05, 2024

No further crashes anymore so far. Ony the super inital one so far. But that one, did "only" crash LRc and not iMac. Seems def. a progress to me. Will work with it some days more and give you an update here. ++ Update 1 day later: no crashes anymore so far using MacOS 15.01. Will update again. I have several external drives attached. LR Classic catalog and App are on system drive. Will move catalog when it is really stable. ((Apple Final Cut Pro seems to have issues with AMD graphics card. Using denoise effect, screen preview is green.))

Report · Oct 06, 2024

Lightroom Classic 13.5.1 on Mac OS 15.01 on my Intel 2020 5k Retina 27 iMac setup did just crash during import (20 GB). I use during import sort by adding and not sort by time of capture. This time again iMac crashed too with kernel panic. Automatic report is sent to Apple.