Lightroom crashes when i install preset.

[VividColorPhoto]

Hello

I have adobe light room 5.7.3.  When i try to install light room crashes.  I have windows 10 Pro x64.  Please help me.

Thanks.

[Rob_Cullen]

Please confirm your version number of Lightroom from the Menu > Help > System Info...  Copy and paste the top few lines of the info.

There does not exist a version 5.7.3

The highest version 5 number was 5.7.1

If you are trying to use v7.3  then any Classic v7 is for subscribers only.

[VividColorPhoto]

Lightroom version: 5.7.1 [994254]

License type: Perpetual

Operating system: Windows 8.1 Business Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.1 GHz

Built-in memory: 16194.7 MB

Real memory available to Lightroom: 16194.7 MB

Real memory used by Lightroom: 534.0 MB (3.2%)

Virtual memory used by Lightroom: 487.1 MB

Memory cache size: 263.0 MB

Maximum thread count used by Camera Raw: 6

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Displays: 1) 1920x1080, 2) 1920x1080

[johnrellis]

If you upload the problem preset to Dropbox or similar and post the sharing link here, we can see if it crashes our LR. This will narrow down where the problem might be.

[bent63110821]

I am having the same issue. Just spent 3 hours rebuilding my catalog, figured I would import presets and now it crashes every single time I open Lightroom. Running 1.4.

[johnrellis]

Running 1.4.

Are you running Lightroom Classic, Lightroom CC, or an older version of LR (e.g. Lightroom CC 2015 or Lightroom 6)?  "1.4" is the version number of Lightroom CC.

If you're asking about Lightroom CC, please repost your query in the Lightroom CC forum: Lightroom CC — The cloud-based photo service

If the program runs long enough before it crashes, please do Help > System Info and copy/paste the first ten or so lines here.

[bent63110821]

I've confirmed that the crash happens only if I open the Presets tab and the "Loading New Presets" progress bar is displayed. It crashes about halfway through the bar.. Here are my details:

Lightroom CC version: 1.4 [ 20180608-0705-e1ba7c8 ] (Jun  9 2018)

Operating system: Mac OS 10

OS Version: 10.13 [2]

Application architecture: x64

Logical processor count: 8

Processor speed: 2.2 GHz

Built-in memory: 16,384.0 MB

Real memory available to Lightroom CC: 16,384.0 MB

Real memory used by Lightroom CC: 1,453.3 MB (8.8%)

Virtual memory used by Lightroom CC: 2,356.5 MB

Memory cache size: 480.0 MB

Internal Camera Raw revision: 976

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 501MB / 8191MB (6%)

Camera Raw real memory: 501MB / 16384MB (3%)

Displays: 1) 2880x1800

Graphics Processor Info:

Metal: Intel Iris Pro Graphics

[johnrellis]

Right, you've got LR CC 1.4, so you'll need to post in the LR CC forum: Lightroom CC — The cloud-based photo service

[bent63110821]

Ok, thank you.

[Mohit Goyal · Accepted solution]

Hi bent,

We're happy to announce the release of Lightroom CC 1.5.

This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

[bent63110821]

Here are the presets I am trying to import: http://landscapelegendpresets.com/