Lightroom Crashing at start

[maryd59954775]

I recently updated to Mac Os 15.1.1 (24B91). Now my lightroom classic quits upon start up. It doesn't even open the app. it just shows the startup screen then immediately shuts down. I tried uninstalling it and reinstallingn it via the creative coud app, but it still doesn't work. Any help please? 

[Sameer K]

Hey, @maryd59954775. Welcome to the Lightroom Community. I'll need more information to help you figure this out. I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

In addition to Lightroom crashing, check the Processes in the Activity Monitor (macOS) for unexpected read/write operations.

To begin troubleshooting, test some variables like:

• Unplug any external peripherals & use wired input devices.
• Unplug external drives.
• Temporarily, unplug extra displays & only keep one active at a time.

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

[maryd59954775]

there is no crash report. here is a screen recording of what happens: https://www.loom.com/share/f569bea97d804ea585d08998bda42bf0?sid=4448d7a6-4e51-4bef-9229-04c6c57c497e

[maryd59954775]

@Sameer K there is no crash report. here is a screen recording of what happens: https://www.loom.com/share/f569bea97d804ea585d08998bda42bf0?sid=4448d7a6-4e51-4bef-9229-04c6c57c497e

[Sameer K]

Hey, @maryd59954775. I am sorry for the delay in getting back here. Thanks for sharing the video; it helps. 

Here are two things that you can try: 

1- Reset Lightroom Classic following the second (manual) method from this article: https://adobe.ly/4fOPxm4

2- You can go to the following location to launch Lightroom Classic via the terminal.

• In Finder > Application Folder > Lightroom Classic > Right-click on Lightroom(.)app > Show Package Contents > Contents > macOS > Lightroom - double click to open.
• You'll see the specific errors or logs at launch in the Terminal window; you can share them here. 

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)