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Lightroom Denoise adding random blocks and artifacts to images

Explorer ,
May 09, 2023 May 09, 2023

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Can anyone help me or shed some light why Lightroom Classic is adding these weird blocks and artifacts to my pictures once run through Denoise. There were no edits applied prior to denoise. These are on other parts of the photo as well.

Lightoom is upto date along with all drivers. My system shouldn't be the issue but here's the details
DELL XPS 17
NVIDIA GeForce RTX 3060 Laptop GPU
Driver 531.79
11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
32 GB RAM

Plenty of storage space

 

I only have very basic knowledge of Lightroom so it might be an obvious setting somewhere, but if someone can help I'd be very grateful.

Images are .arw files

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Community Expert ,
May 09, 2023 May 09, 2023

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<moved from cc desktop bugs>

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Community Expert ,
May 09, 2023 May 09, 2023

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Not seen anything like this with any of my images. Probably a bug with your specific GPU. Try making sure the drivers are absolutely up to date (check the Nvidia website). If they are up-to-date and you still see this, share the arw file (use dropbox or similar to link to it) and people here can check if it is specific to your arw files or if it is your specific GPU that triggers the issue.

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Community Expert ,
May 09, 2023 May 09, 2023

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You're issue is almost certainly driver related. While the most recent version of the Game Ready Driver is 531.79 the Studio version, which tends to be more compatible with graphics apps is 531.61. I suggest you try the latest Studio version.

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Explorer ,
May 09, 2023 May 09, 2023

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Thank you, I'll give this a go and report back

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Explorer ,
May 09, 2023 May 09, 2023

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Sadly this hasn't worked. Most of the time it's crashing saying there is an unknown error. On the couple of times it did manage to do it the same thing is happening

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Explorer ,
May 09, 2023 May 09, 2023

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and just to add it now comes up with GPU Error. I'll attach a screenshot of the error box

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LEGEND ,
May 09, 2023 May 09, 2023

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So disable GPU in preferences, better?

If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. This is why disabling GPU is an option as more and more functionality moves to the GPU in newer versions of many Adobe products. Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.


Also see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If the GPU and display profile isn't causing the problem, see:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
May 10, 2023 May 10, 2023

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I've tried turning off the gpu and it now crashes with unknown error while processing denoise. It doesn't come up with the error box after the unknown error message this time though

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LEGEND ,
May 09, 2023 May 09, 2023

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

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Explorer ,
May 10, 2023 May 10, 2023

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Hi,

 

Here's the info. Hopefully I've managed to get everything you've asked for.

 

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 32491.0 MB
Dedicated GPU memory used by Lightroom: 2318.3MB / 6009.0MB (38%)
Real memory available to Lightroom: 32491.0 MB
Real memory used by Lightroom: 1683.7 MB (5.1%)
Virtual memory used by Lightroom: 4129.2 MB
GDI objects count: 717
USER objects count: 2585
Process handles count: 3221
Memory cache size: 8.6MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 270MB / 16245MB (1%)
Camera Raw real memory: 314MB / 32491MB (0%)
System DPI setting: 216 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2400
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.3161)
Init State: GPU for Image Processing supported by default
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\OneDrive\Pictures\Lightroom\Lightroom Catalog-v12.lrcat
Settings Folder: C:\Users\Casga\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) LogiOptions
4) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 10de
Device : 2520
Subsystem : a5d1028
Revision : a1
Video Memory : 6009
Adapter #2: Vendor : 8086
Device : 9a60
Subsystem : a5d1028
Revision : 1
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false

 

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Explorer ,
May 10, 2023 May 10, 2023

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There's lots of lines of GL_ after this. I've assumed that they're the lines you didn't need. If you do need those as well let me know and I'll post those as well

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Explorer ,
May 11, 2023 May 11, 2023

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Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 32491.0 MB
Dedicated GPU memory used by Lightroom: 2318.3MB / 6009.0MB (38%)
Real memory available to Lightroom: 32491.0 MB
Real memory used by Lightroom: 1683.7 MB (5.1%)
Virtual memory used by Lightroom: 4129.2 MB
GDI objects count: 717
USER objects count: 2585
Process handles count: 3221
Memory cache size: 8.6MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 270MB / 16245MB (1%)
Camera Raw real memory: 314MB / 32491MB (0%)
System DPI setting: 216 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2400
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.3161)
Init State: GPU for Image Processing supported by default
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\OneDrive\Pictures\Lightroom\Lightroom Catalog-v12.lrcat
Settings Folder: C:\Users\Casga\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) LogiOptions
4) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 10de
Device : 2520
Subsystem : a5d1028
Revision : a1
Video Memory : 6009
Adapter #2: Vendor : 8086
Device : 9a60
Subsystem : a5d1028
Revision : 1
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false

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LEGEND ,
May 11, 2023 May 11, 2023

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What happens if your catalog is not on the cloud (One Drive)

 

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Explorer ,
May 11, 2023 May 11, 2023

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Exactly the same thing. I thought the same thing this morning so I created a new library in a new folder just under the c drive and it did the same 

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LEGEND ,
May 11, 2023 May 11, 2023

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"DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.3161)"

Dedicated GPU memory used by Lightroom: 2318.3MB / 6009.0MB (38%)"

 

"I've tried turning off the gpu and it now crashes with unknown error while processing denoise."

 

This indicates a problem with the graphics processor hardware (less likely) or driver (more likely).  Setting the option Preferences > Performance > Use Graphics Processor to Off won't affect this issue, since LR's AI commands ignore that setting.

 

Some next steps to narrow down the problem:

 

1. Does the problem occur with multiple photos or just the one? If it's just that one photo, upload the original to Dropbox, Google Drive, or similar and post the sharing link here. We can see if the issue occurs on other LR installations and if the file might be corrupt.

 

2. To definitively determine if this is a GPU hardware/driver problem: Restart Windows in Safe Mode With Networking, which disables the GPU entirely.  Then run LR and Denoise -- it could take 20 - 30 minutes. If the problem still occurs, it's not the GPU but some other part of your hardware. If the problem doesn't occur, then:

 

3. The problem is likely a driver bug, perhaps one specific to your GPU. You could try the most recent Game Ready Driver from last week:

https://www.nvidia.com/Download/driverResults.aspx/204772/en-us/

 

You could also back up to 6-month-old Studio driver -- there have been a few recent reports of people working around driver bugs that way:

https://www.nvidia.com/download/driverResults.aspx/194383/en-us/

 

4. Run a graphics memory diagnostic tool. I don't have any experience with those, but a google search suggests this thread:

https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/286136/has-anyone-tried-any-gpu...

 

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Explorer ,
May 12, 2023 May 12, 2023

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Hi,

 

It doesn't seem to matter which photo it is sadly, it happens with whatever photo I pick.

I tried safe mode with networking to start with - It comes up with error "Failed to import the enhanced photo" That's a new messaage I haven't had before.

I did a clean install of the following drivers and restarted the machine each time.

526.98 Studio Driver: Denoise procceses but same result with blocks and little artifacts. These are randomly placed and not in the same place each time. (photo attached of this one)

531.61 Studio Driver: Program crashes with unknown error. But on one occasion crashed with black screen and system locked up.

526.86 Game Ready Driver: Program crashed and exited after starting denoise. No error messages as program just crashed and quit.
Ran it again and cae up with unknown error message.

531.79 Game Ready Driver: Crashes with unknown error message

I went back to Studio Driver 526.98 and now that crashes everytime with the unknown error message, but this time I can click ok on the unknown error and I get a warning message "GPU Error, The graphics processor has encountered an unrecoverable error. Due to a run-time error, GPU acceleration has beeb disabled for the remainder of the session.

 

 

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LEGEND ,
May 12, 2023 May 12, 2023

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"I tried safe mode with networking to start with - It comes up with error "Failed to import the enhanced photo" 

 

Hmm, that's very strange. It suggests the issue is not related to the GPU at all, since the GPU is disabled in safe mode.

 

But let's verify that the GPU is indeed disabled on your computer -- restart in safe mode with networking, start LR, do the menu command Help > System Info, and attach the output here.

 

 

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Explorer ,
May 13, 2023 May 13, 2023

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Hi, here's the System Info from safe mode with networking. 

 

Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 2.3GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Built-in memory: 32491.0 MB
Dedicated GPU memory used by Lightroom: 0.0MB / 0.0MB (0%)
Real memory available to Lightroom: 32491.0 MB
Real memory used by Lightroom: 1171.2 MB (3.6%)
Virtual memory used by Lightroom: 1380.6 MB
GDI objects count: 679
USER objects count: 2295
Process handles count: 1469
Memory cache size: 147.0MB
Internal Camera Raw version: 15.3 [ 1451 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 307MB / 16245MB (1%)
Camera Raw real memory: 405MB / 32491MB (1%)
System DPI setting: 288 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2400
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
 
Graphics Processor Info: 
 
Init State: GPU Unsupported
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\OneDrive\Pictures\Lightroom\Lightroom Catalog-v12.lrcat
Settings Folder: C:\Users\Casga\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) LogiOptions
4) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: 
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: Uninitialized
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false

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LEGEND ,
May 13, 2023 May 13, 2023

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"Init State: GPU Unsupported"

 

That confirms that in safe mode, your LR is not using the GPU. So if you continue to get the error, "Failed to import the enhanced photo", that strongly indicates the problem is unrelated to your GPU.  At this point, we're in the realm of lower-probability, informed-speculation troubleshooting:

 

1. I see you have the LogiOptions plugin installed. It gets installed automatically and silently when you install Logitech's utilities, and historically it's caused problems with LR. Try disabling it by going to File > Plug-in Manager, selecting the plugin, clicking Disable in the Status panel, and restarting LR. Most likely the plugin is not causing this behavior, but it's good hygiene to nuke it.

 

2. Though you said it happens on many photos, maybe there's something about all of them triggering this problem. Upload one of them to Dropbox, Google Drive, or similar and post the sharing link here, and we can verify it's not occuring on other installations.

 

3. Run a Windows memory diagnostic:

https://www.lifewire.com/windows-memory-diagnostic-review-2626154 

 

4. Run a full hardware diagnostic tool suite -- Dell might have preinstalled one on your computer.

 

5. Do a clean uninstall/reinstall of all Adobe Creative Cloud apps using the Cleaner tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Explorer ,
May 15, 2023 May 15, 2023

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Thank you to everyone trying to help figure this out.

 

I've run the dell supportassist tool that's preinstalled that checks hardware and other things.

No issues came up there.

 

I've done the adobe cleaner tool and removed everything and reinstalled and disabled that logioptions plugin you mentioned.

Still doing the same thing.

 

The only thing I haven't managed to do is run the memory diagnostic program as I don't have and discs or a disc drive.

 

Here's a link from onedrive to a random photo I've been trying to test it with. I hope I've done this right and you are able to get access to the image. If not let me know.

 

https://1drv.ms/i/s!An2iHZsEiZ0XjLoLXHHY--GCyu6Gaw?e=RI8Q6Z

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LEGEND ,
May 15, 2023 May 15, 2023

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I just tried Denoise on your uploaded photo and it worked correctly, as expected. So given that you get an error when running Denoise in safe mode with the GPU disabled, the issue is almost certainly not related to the GPU.

 

Regarding memory tests, that link I sent you is out of date (of course, it was the first google result).  It's been a number of years since I had to run a Windows memory diagnostic.  Searching further, it appears that the Microsoft diagnostic built-in to Windows 10 isn't available on Windows 11, at least on some installations of Windows 11.  The consensus appears that Memtest86 is the standard, most reliable Windows memory diagnostic:

https://www.memtest86.com/download.htm

 

I went through the free version, and the instructions are a little geeky but quite thorough.

 

I'm pretty sure there are Dell hardware diagnostics that may be pre-installed on your computer or that you can download from Dell. But you'd have to search Dell support (ugh).

 

 

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LEGEND ,
May 15, 2023 May 15, 2023

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I also tried Denoise on your uploaded photo (20230504-DSC01024.arw), and it worked correctly, so it's an issue with your hardware. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
May 16, 2023 May 16, 2023

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It looks like I have windows 11 memory diagnostic tool, so I have run that this morning and it has come back no issues found. It doesn't give me any information or logs. It's just a popup after it's finished scanning and rebooted that says that no issues found

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Community Expert ,
May 16, 2023 May 16, 2023

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The specification for your CPU indicates that it incoprporates an integrated GPU (see below link), although it's not appearing anywhere in your System Info. It's a long shot, but check your BIOS to see whether it's enabled or disbled. If it's enabled try disabling and vice versa.

 

Note - I haven't worked on a PC bioas in over 20 years. So, my suggestion may not even be possible / nonsense. If that's the case, then may need to contact Dell.

 

https://ark.intel.com/content/www/us/en/ark/products/213803/intel-core-i711800h-processor-24m-cache-...

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