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Casga_
Participating Frequently
May 9, 2023
Question

Lightroom Denoise adding random blocks and artifacts to images

  • May 9, 2023
  • 18 replies
  • 19785 views

Can anyone help me or shed some light why Lightroom Classic is adding these weird blocks and artifacts to my pictures once run through Denoise. There were no edits applied prior to denoise. These are on other parts of the photo as well.

Lightoom is upto date along with all drivers. My system shouldn't be the issue but here's the details
DELL XPS 17
NVIDIA GeForce RTX 3060 Laptop GPU
Driver 531.79
11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz
32 GB RAM

Plenty of storage space

 

I only have very basic knowledge of Lightroom so it might be an obvious setting somewhere, but if someone can help I'd be very grateful.

Images are .arw files

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    F
    FNT-Photo
    Participating Frequently
    July 10, 2023

    I have exactly the same issues with my XPS 17 9710 (with Nvidia GeForce RTX 3060 Laptop GPU).

    Even after a complete fresh installation of the computer there was no improvement.

     

    But after installing the latest Nvidia Studio driver (version 536.40 from 06/29/2023) the problems were solved for about a week. I was able to edit about 60 images with different settings of Denoise without any artifacts and crashes, both individually and as batch processing.

    I was relieved to find that it was apparently not hardware damage but driver issues or settings that were to blame for the problems.

     

    Unfortunately, since yesterday, the old problems are reappearing with almost every usage of Denoise.
    Batch editing multiple images with Denoise always crashes Lightroom Classic.
    The artifacts (colored boxes) appear in almost every dng generated individually with denoise.

    The graphics card driver that seemed to have solved the problem is still the same.

     

    Does anyone have the same problems (see example images from Casga_) with a computer other than the XPS 17 9710 and a graphics card other than the Nvidia GeForce RTX 3060 Laptop GPU?

    Ian Lyons
    Ian Lyons
    Community Expert
    July 10, 2023

    Do you have Windows auto updates enabled? If so, then it's possible that something was changed. You could try reinstalling the GPU driver

      F
      FNT-Photo
      Participating Frequently
      July 14, 2023

      Yes. I have also thought about reinstalling the same driver. I'm just a little worried that any old files will accumulate and cause problems. Let's see if I try this anyway. Thanks for the idea.

      C
      CumberLinda
      Participating Frequently
      July 8, 2023

      Has anyone suggested disabling the LogiOptions plugin? Use File > Plugin Manager. That plugin has caused many problems in the past for Lightroom users.

       

      C
      Casga_Author
      Participating Frequently
      July 9, 2023

      Yes I did try that already as someone said that plug-in can cause issues. No change in the result though

      D
      defaultwekyvt8fqi8x
      New Participant
      July 8, 2023

      I have a similar spec Laptop and also have the issue, enhanced denoise is nearly useless due to artefact blocks. It's not just your machine and likely a bug somewhere!

      johnrellis
      johnrellis
      Brainiac
      July 8, 2023

      @defaultwekyvt8fqi8x, you're issue may or may not have the same cause as @Casga_. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
      https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


      If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

      C
      Casga_Author
      Participating Frequently
      May 11, 2023
      Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
      License: Creative Cloud
      Language setting: en
      Operating system: Windows 10 - Home Premium Edition
      Version: 10.0.22621
      Application architecture: x64
      System architecture: x64
      Logical processor count: 16
      Processor speed: 2.3GHz
      SqLite Version: 3.36.0
      CPU Utilisation: 0.0%
      Built-in memory: 32491.0 MB
      Dedicated GPU memory used by Lightroom: 2318.3MB / 6009.0MB (38%)
      Real memory available to Lightroom: 32491.0 MB
      Real memory used by Lightroom: 1683.7 MB (5.1%)
      Virtual memory used by Lightroom: 4129.2 MB
      GDI objects count: 717
      USER objects count: 2585
      Process handles count: 3221
      Memory cache size: 8.6MB
      Internal Camera Raw version: 15.3 [ 1451 ]
      Maximum thread count used by Camera Raw: 5
      Camera Raw SIMD optimization: SSE2,AVX,AVX2
      Camera Raw virtual memory: 270MB / 16245MB (1%)
      Camera Raw real memory: 314MB / 32491MB (0%)
      System DPI setting: 216 DPI (high DPI mode)
      Desktop composition enabled: Yes
      Standard Preview Size: 3840 pixels
      Displays: 1) 3840x2400
      Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
       
      Graphics Processor Info: 
      DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.3161)
      Init State: GPU for Image Processing supported by default
      User Preference: Auto
       
      Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
      Library Path: C:\OneDrive\Pictures\Lightroom\Lightroom Catalog-v12.lrcat
      Settings Folder: C:\Users\Casga\AppData\Roaming\Adobe\Lightroom
       
      Installed Plugins: 
      1) AdobeStock
      2) Flickr
      3) LogiOptions
      4) Nikon Tether Plugin
       
      Config.lua flags: None
       
      Adapter #1: Vendor : 10de
      Device : 2520
      Subsystem : a5d1028
      Revision : a1
      Video Memory : 6009
      Adapter #2: Vendor : 8086
      Device : 9a60
      Subsystem : a5d1028
      Revision : 1
      Video Memory : 80
      Adapter #3: Vendor : 1414
      Device : 8c
      Subsystem : 0
      Revision : 0
      Video Memory : 0
      AudioDeviceIOBlockSize: 1024
      AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
      AudioDeviceNumberOfChannels: 2
      AudioDeviceSampleRate: 48000
      Build: Uninitialized
      Direct2DEnabled: false
      johnrellis
      johnrellis
      Brainiac
      May 11, 2023

      "DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.3161)"

      Dedicated GPU memory used by Lightroom: 2318.3MB / 6009.0MB (38%)"

       

      "I've tried turning off the gpu and it now crashes with unknown error while processing denoise."

       

      This indicates a problem with the graphics processor hardware (less likely) or driver (more likely).  Setting the option Preferences > Performance > Use Graphics Processor to Off won't affect this issue, since LR's AI commands ignore that setting.

       

      Some next steps to narrow down the problem:

       

      1. Does the problem occur with multiple photos or just the one? If it's just that one photo, upload the original to Dropbox, Google Drive, or similar and post the sharing link here. We can see if the issue occurs on other LR installations and if the file might be corrupt.

       

      2. To definitively determine if this is a GPU hardware/driver problem: Restart Windows in Safe Mode With Networking, which disables the GPU entirely.  Then run LR and Denoise -- it could take 20 - 30 minutes. If the problem still occurs, it's not the GPU but some other part of your hardware. If the problem doesn't occur, then:

       

      3. The problem is likely a driver bug, perhaps one specific to your GPU. You could try the most recent Game Ready Driver from last week:

      https://www.nvidia.com/Download/driverResults.aspx/204772/en-us/

       

      You could also back up to 6-month-old Studio driver -- there have been a few recent reports of people working around driver bugs that way:

      https://www.nvidia.com/download/driverResults.aspx/194383/en-us/

       

      4. Run a graphics memory diagnostic tool. I don't have any experience with those, but a google search suggests this thread:

      https://www.nvidia.com/en-us/geforce/forums/geforce-graphics-cards/5/286136/has-anyone-tried-any-gpu-memory-tests-on-the-2080-/

       

        johnrellis
        johnrellis
        Brainiac
        May 13, 2023

        Hi,

         

        It doesn't seem to matter which photo it is sadly, it happens with whatever photo I pick.

        I tried safe mode with networking to start with - It comes up with error "Failed to import the enhanced photo" That's a new messaage I haven't had before.

        I did a clean install of the following drivers and restarted the machine each time.

        526.98 Studio Driver: Denoise procceses but same result with blocks and little artifacts. These are randomly placed and not in the same place each time. (photo attached of this one)

        531.61 Studio Driver: Program crashes with unknown error. But on one occasion crashed with black screen and system locked up.

        526.86 Game Ready Driver: Program crashed and exited after starting denoise. No error messages as program just crashed and quit.
        Ran it again and cae up with unknown error message.

        531.79 Game Ready Driver: Crashes with unknown error message

        I went back to Studio Driver 526.98 and now that crashes everytime with the unknown error message, but this time I can click ok on the unknown error and I get a warning message "GPU Error, The graphics processor has encountered an unrecoverable error. Due to a run-time error, GPU acceleration has beeb disabled for the remainder of the session.

         

         


        "I tried safe mode with networking to start with - It comes up with error "Failed to import the enhanced photo" 

         

        Hmm, that's very strange. It suggests the issue is not related to the GPU at all, since the GPU is disabled in safe mode.

         

        But let's verify that the GPU is indeed disabled on your computer -- restart in safe mode with networking, start LR, do the menu command Help > System Info, and attach the output here.

         

         

        GoldingD
        GoldingD
        Brainiac
        May 9, 2023

        Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

        C
        Casga_Author
        Participating Frequently
        May 10, 2023

        Hi,

         

        Here's the info. Hopefully I've managed to get everything you've asked for.

         

        Lightroom Classic version: 12.3 [ 202304101834-a085245c ]
        License: Creative Cloud
        Language setting: en
        Operating system: Windows 10 - Home Premium Edition
        Version: 10.0.22621
        Application architecture: x64
        System architecture: x64
        Logical processor count: 16
        Processor speed: 2.3GHz
        SqLite Version: 3.36.0
        CPU Utilisation: 0.0%
        Built-in memory: 32491.0 MB
        Dedicated GPU memory used by Lightroom: 2318.3MB / 6009.0MB (38%)
        Real memory available to Lightroom: 32491.0 MB
        Real memory used by Lightroom: 1683.7 MB (5.1%)
        Virtual memory used by Lightroom: 4129.2 MB
        GDI objects count: 717
        USER objects count: 2585
        Process handles count: 3221
        Memory cache size: 8.6MB
        Internal Camera Raw version: 15.3 [ 1451 ]
        Maximum thread count used by Camera Raw: 5
        Camera Raw SIMD optimization: SSE2,AVX,AVX2
        Camera Raw virtual memory: 270MB / 16245MB (1%)
        Camera Raw real memory: 314MB / 32491MB (0%)
        System DPI setting: 216 DPI (high DPI mode)
        Desktop composition enabled: Yes
        Standard Preview Size: 3840 pixels
        Displays: 1) 3840x2400
        Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No
         
        Graphics Processor Info: 
        DirectX: NVIDIA GeForce RTX 3060 Laptop GPU (31.0.15.3161)
        Init State: GPU for Image Processing supported by default
        User Preference: Auto
         
        Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
        Library Path: C:\OneDrive\Pictures\Lightroom\Lightroom Catalog-v12.lrcat
        Settings Folder: C:\Users\Casga\AppData\Roaming\Adobe\Lightroom
         
        Installed Plugins: 
        1) AdobeStock
        2) Flickr
        3) LogiOptions
        4) Nikon Tether Plugin
         
        Config.lua flags: None
         
        Adapter #1: Vendor : 10de
        Device : 2520
        Subsystem : a5d1028
        Revision : a1
        Video Memory : 6009
        Adapter #2: Vendor : 8086
        Device : 9a60
        Subsystem : a5d1028
        Revision : 1
        Video Memory : 80
        Adapter #3: Vendor : 1414
        Device : 8c
        Subsystem : 0
        Revision : 0
        Video Memory : 0
        AudioDeviceIOBlockSize: 1024
        AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Intel® Smart Sound Technology for MIPI SoundWire® Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
        AudioDeviceNumberOfChannels: 2
        AudioDeviceSampleRate: 48000
        Build: Uninitialized
        Direct2DEnabled: false

         

        C
        Casga_Author
        Participating Frequently
        May 10, 2023

        There's lots of lines of GL_ after this. I've assumed that they're the lines you didn't need. If you do need those as well let me know and I'll post those as well

        Ian Lyons
        Ian Lyons
        Community Expert
        May 9, 2023

        You're issue is almost certainly driver related. While the most recent version of the Game Ready Driver is 531.79 the Studio version, which tends to be more compatible with graphics apps is 531.61. I suggest you try the latest Studio version.

          C
          Casga_Author
          Participating Frequently
          May 9, 2023

          Thank you, I'll give this a go and report back

          J
          Jao vdL
          Community Expert
          May 9, 2023

          Not seen anything like this with any of my images. Probably a bug with your specific GPU. Try making sure the drivers are absolutely up to date (check the Nvidia website). If they are up-to-date and you still see this, share the arw file (use dropbox or similar to link to it) and people here can check if it is specific to your arw files or if it is your specific GPU that triggers the issue.

          kglad
          kglad
          Community Expert
          May 9, 2023

          <moved from cc desktop bugs>

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