Lightroom doesn't let me sync

[willowtreestudio]

My lightroom was syncing fine to mobile but hadn't noticed until recently that the syncing was paused. When i tell it to sync I get the message below. i am not seeing a duplicate backup or why there should be one. I moved out the contents of the backup and rebooted lightroom to make another backup but the problem is still there. i went to preferences and told it to rebuild the sync but still didn't fix it. any ideas on why this is occurring or how to fix it.I am wondering if this happened when we had the update to classic and i didn't notice that i wasn't syncing

[willowtreestudio · Accepted solution]

problem was solved by calling adobe and they did a very good job of fixing the problem. thank you adobe:)

[cmgap]

Thank you for updating us.