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Lightroom Enhance Unavailable

Community Beginner ,
Apr 30, 2024 Apr 30, 2024

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I'm getting two different error messages when I try to use Lightroom's Enhance tool to AI Denoise my images. I've used this for hundreds of photos and it's never been an issue before, but I am now getting messages about "unsupported hardware" and incompatibility with the photo format (I'm editing CR2s and CR3s). I've attached screenshots of both messages and of my hardware information.

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Community Beginner ,
Apr 30, 2024 Apr 30, 2024

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Lightroom Classic Version Number: Lightroom Classic 13.2
OS Version Number: macOS Sonoma 14.4.1

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LEGEND ,
Apr 30, 2024 Apr 30, 2024

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

Regarding this error:

johnrellis_0-1714534975747.png

 

1. Restart your computer.

 

2. If you still get the error, go to Preferences > Performance. It should show Use Graphics Processor set to Auto, e.g.

johnrellis_1-1714535152972.png

 

If you can't set it to Auto, then post a full-resolution screenshot (not a phone pic) of the Preferences > Performance window.

 

 

 

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Community Beginner ,
May 01, 2024 May 01, 2024

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Screenshot 2024-05-01 at 12.11.05 PM.png

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LEGEND ,
May 01, 2024 May 01, 2024

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

johnrellis_1-1714581505570.png

Obviously your M2 Max is supported. But sometimes LR gets confused. Try forcing LR / Camera Raw to re-evaluate the computer's GPU capabilities by deleting the file "Camera Raw GPU Config.txt" as described in steps 2-5 here:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-3 

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Community Beginner ,
May 01, 2024 May 01, 2024

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This worked! I went to that folder and there was a "TempDisableGPU2" file that I deleted and then restarted my computer. Now it's working fine. Thanks so much.

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LEGEND ,
May 01, 2024 May 01, 2024

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"TempDisableGPU2" -- that's a new one on me. Glad you got it resolved.

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LEGEND ,
Apr 30, 2024 Apr 30, 2024

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[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

 

Regarding this error:

johnrellis_0-1714535350215.png

 

I recommend deferring on this until you resolve the previous error first.

 

The error occurs when you try to apply Denoise to an image that's not a normal raw, such as a JPEG, TIFF, or a reduced-resolution raw format that some cameras can optionally produce (e.g. Canon Mraw or Sraw). These reduced-resolution raw formats will have pixel dimensions smaller than the maximum dimensions of the camera.

 

So triple-check you're editing a raw file by looking at the file name in the Metadata panel, and make sure you haven't set a reduced-resolution option in the camera.

 

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LEGEND ,
May 01, 2024 May 01, 2024

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And regarding this error

b.png

 

The in camera RAF, what size? the normal, or perhaps MRaw or SRaw? etc.

LrC AI DeNoise only supports the Normal Canon RAW.

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