I have an active Adobe CC team membership and Lightroom works fine on my mac, however when I downloaded the mobile app, it says "Trial Expired". Please help! I asked the Adobe Support chat and they sent me here.
greule any other ideas? I'd really appreciate any help on this. I saw Lightroom Mobile demonstrated when I went to the Adobe conference last week and I'm really excited to get it going!
Have you had more than one account? What account is your Creative Cloud set to? Barring finding an issue there, you might need to get to phone support - have your computer ready for them to get onto it remotely. It took me awhile to get phone support recently, but they figured it out in a few minutes (was CC mismatch, duh).
It's definitely the right account. I talked to technical support and they said they didn't have any answers for mobile support and that I should post on the forums.
I'm wondering if Lr Mobile Sync is not part of your CC Team services. This is just a guess. Maybe someone from Adobe can clarify if Team accounts automatically include LR Mobile Sync of not. I'm guessing they don't. Lr Mobile Sync only works with a single Lr catalog, which doesn't sound much like a Team environment.
Adobe CC team please help this is an ongoing problem. I have called CS and they tell us to go to the forum and then no one responds? I have a regular Adobe yearly paid CC acount and everything works fine on desktop. Lightroom Mobile says Trial expired? I have removed app, restarted, and tried a half dozen other options nothing will not activate? this has been going on for three months with no help? I pay for my entire team and I am now looking for other option epic CS failure.
Log in with correct user/pass, it logs in but still says trail expired. deleted app, reboot ipad or iphone, reinstall and the same. try to hit re-authorize but fails. checked the edition that I purchased and it clearly says the mobile apps are included. Called CS in April for over an hour tried to trouble shoot finally gave up and told me to post on here and that was my only solution? Made a post in April no response, today just commented on every post I could find? I called CS again today and they told me to buy Lightroom for $10 a month even though my Creative Cloud does not expire until 2/19?
Mobile apps are all free, but the sync services are not. They are not available with every kind of subscription. I suspect that your plan does not include the sync services. You can log into your account at adobe.com, check your plan and chat with someone at Adobe about it there.
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