Re: P: Lightroom iPad/iPhone Device overheats & br...

greule · ‎Feb 25, 2025

Have you tried to turn off Automatic Brightness via iOS settings to see if that makes a difference? just run the following steps... Open Settings: Look for the gear icon on your home screen and tap it. Select Accessibility: Scroll down and tap on Accessibility. Tap Display & Text Size: You’ll see various options relating to display settings. Toggle Off Automatic Brightness: You should see an option for Automatic Brightness here. Simply toggle it off.

greule · ‎Jul 19, 2024

Could you try to re-sign-in via the Lr settings and let me know if that changes anything when you try to import a photo the next time? - Guido/ Lr iOS QE

greule · ‎Jul 02, 2024

Hi @PCh-Studio , could you give it a try with our recent update to version 9.4 and let us know if you still run int to the crashes. Thanks in advance, Guido - Lr iOS QE

greule · ‎Jul 02, 2024

@ianw69363354 do you see the same issue with our recent update to version 9.4? just asking since we added some improvements in this respect. - Guido/ Lr iOS QE

greule · ‎Jul 02, 2024

Did I get it right that you used the direct import via SD card from within Lightroom and not photos app? If so, have you tried to double check the Imports album if they are listed here? French google translation: Ai-je bien compris que vous avez utilisé l'importation directe via la carte SD depuis Lightroom et non l'application Photos ? Si tel est le cas, avez-vous essayé de vérifier l'album "Importations" pour voir si vos nouvelles photos importées y figurent ? ----- Hope to get a clue about your issue soon. Guido/ lr iOS QE

greule · ‎Jun 26, 2024

So sorry to hear that you have trouble with the preset import. Could you do me the favour and share one of your xmp+zip files from within the files app? ...e.g via a shared download-link Hope to get a clue about your issue soon. - Guido/ Lr iOS QE

greule · ‎Jan 25, 2024

Did I get it right that you have restored you new phone from a previous phone with a most recent backup? Hope to get a clue about your issue soon. - Guido/ Lr QE

greule · ‎Dec 15, 2023

Just had a look at our server-side logs and it looks like that you are signed in via the wrong gmail accout. Will send you a private message in a minute. -Guido/ Lr iOS QE

greule · ‎Oct 25, 2023

@Sydney2638722923qp could you do me the favor and double check on your iPhone that the "blocked list" has the name of the person listed which you wanted to have blocked. You could do this via your profile page ->top right edit options (beside share). If the name is listed, did I get it right that you are no longer getting new notification but you still see the older entries? Hope to get a clue about your issue soon. Guido/ Lr QE

greule · ‎Oct 13, 2023

I see an active subscription applied to the Adobe Id which you use for this forum. I would suggest that you try to sign in to Lr via your Apple id which should work for you. Just try to sign-out via the Lr app-settings (at the top right 3-dot menu) -> Account and re-sign-in from the upcoming dialog via "Continue with Apple". Let me know if that is working for you and you see the premium features active? - Guido/ Lr QE

greule · ‎Oct 13, 2023

I've just had a look at the sever-side and there are still entries which tells me that photos had been imported (a couple of month ago) on your iPad and edited recently. ...and therefore I'm wondering if your issue has been resolved in the meanwhile? - Guido/ Lr QE

greule · ‎Oct 10, 2023

Could you try to open up the top-right cloud status menu, which shows a red explamation mark at your screenshot...and let me know the error-state which is listed there? Hope to get a clue about your issue soon. Guido/ Lr QE

greule · ‎Jul 03, 2023

Could you please double check within Lr the quality level which is behind the gear icon at the top right above the video play bar and let me know what is selected? Hope to get a clue about your issue soon. btw do you see this for all of your videos? - Guido/ Lr QE

greule · ‎Jun 23, 2023

@Anna Julia 24 Hallo. Ich habe dir gerade eine private Forum-Nachricht geschickt mit der e-mail die du für deinen sign-in verwenden solltest. Hoffe es hilft. -Guido/ Lr QE

greule · ‎Jun 23, 2023

@Susann30664354hy8q Hi. Ich habe dir gerade eine private Nachricht geschickt mit deinem account auf dem die subscription läuft. Hoffe damit läuft es jetzt. Beste Grüße, Guido /Lr QE

greule · ‎May 09, 2023

Have you tried with your device more charged then from what I could see on your postedd screenshot? Hope to have a clue about your issue soon. - Guido/ Lr QE

greule · ‎May 09, 2023

Could you give it another try. We had a server-side hiccup yesterday which might have caused the issue you were experiencing. - Guido/ Lr QE

greule · ‎Mar 16, 2023

Could you try the following. Open the presets panel and from the Premium section navigate inside the Adaptive Subject and let me know if the download still fails. If so, could you try to open up the Lr settings via the top right 3-dot menu and navigate to the Local Storage section. From there could tab the Clear Cache which purches all your downloaded data and try afterwards again to access the Adaptive Subject preset or from within the Masking mode the Select subjet. hope this helps - Guido/ Lr Mobile QE

greule · ‎Jan 19, 2023

Could it be that you have set Vidoe Type as Original as part of the Export Settings? You can change this when you open up the Lr share sheet and tab on the Export Settings icon listed at the right of each export option. Hope this helps - Guido/ Lr QE

greule · ‎Dec 22, 2022

Did I get it right that you try to import via sd-card? If so, what type of error are you seeing? Hope to get a clue about your issue soon- Guido/Lr QE

greule · ‎Dec 19, 2022

Did I get it right that you no longer see your paid presets listed but your photos are still accessible? If so, could you do me the the favor and double check again if your paid presets are listed under Preset >Yours...again. Even with a subscription_expired they should be still listed. Just asking since we had over the weekend for a short time a slow-down on server-side sync behavior Hope to get a clue about your issue soon - Guido/ Lr Mobile QE

greule · ‎Nov 18, 2022

Could you try to delete this post via the top 3-dot menu and retry to upload from your catalog again. Hope this helps, Guido -Lr QE

greule · ‎Nov 18, 2022

Hallo Manuel, könntest du mal veruchen das Bild wo du den "Bearbeitungen werden verarbeitet"-text siehst über das 3-Punkte Menü, oben recht zu entfernen. Und danach dein Foto erneut hochladen. Hoffe das es hilf.- Guido/ Lr QE

greule · ‎Jul 11, 2022

Did I get it right that when you select a photo and trigger "Remove" with the two options showing up, to "Remove from Album" or "Delete" that once you have processed the delete option this photo is listed under "Deleted"-files (trash can)?... and when you select the photo as part of the Deleted-files and tab Delete the the permernent deletion is processed?...btw otherwise the photos from the trash will be permanently deleted after 60 days by Lr ...- hope this helps, Guido /Lr QE

greule · ‎May 31, 2022

I've just send you a private message with your correct adobe-id. Just give it a try. - Guido / lr QE

greule · ‎Apr 21, 2022

I've just send you a private message with the Adobe-id you should try to re-sign-in. Hope this helps, Guido

greule · ‎Jan 05, 2022

Hi Alan. Until we release a fix for this issue you could try to disable "shortcuts" menu in Settings-General-Keyboard in iOS ...Hope this helps - Guido/ Lr Mobile QE

greule · ‎Jan 04, 2022

see the attached video...

greule · ‎Jan 04, 2022

That is great info, Alan. I can reproduce and will report a bug about this? btw. what type of bluetooth keyboard are you using - Guido

greule · ‎Jan 04, 2022

how many masks do you normally edit with and which one are you using the most?...in addition, do you have streaming apps like spotify running in the background. hoping to get a clue about your issue soon - Guido/ Lr QE

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