Re: Sync light room edits to lightroom CC

greule · ‎Jan 04, 2022

Do you see all your iPad edits on LrWeb? https://lightroom.adobe.com/ From what I can see with our server-side diagnostics, it looks like that Lr on your desktop machine has network connection issues. Is this what you are seeing on the desktop side? - Guido/ LR QE

greule · ‎Jan 04, 2022

Does it help to connect via e.g LTE? ...or to re-sign-in? - Guido/ Lr QE

greule · ‎Jan 04, 2022

What type of photo changes are you processing while you experienced this behavior? Do you have any other Lr processes like import/ download running? - Guido/ Lr QE

greule · ‎Jan 04, 2022

could you do me the favour and attach a screen-recording which might help me to get a clue about your issue. in addition do you have any Accessibilty -or Keyboard iOS settings changed from the default state https://support.apple.com/en-gb/guide/iphone/iphc872c0115/ios Thanks in advance, Guido /

greule · ‎Jan 04, 2022

@I4media Do you see this when you import from the iOS camera roll? - Guido/ Lr QE

greule · ‎Jan 04, 2022

Did I get it right that you are using the same Adobe-id which you use for this forum to sign-in to Lr on you iPhone? Hope to get a clue about your issue soon. - Guido/ Lr QE

greule · ‎Jan 04, 2022

Did I get it right that you are trying to enter an already existing name? If so, could you try with a not yet used name. Hope this helps - Guido/ Lr QE

greule · ‎Dec 21, 2021

@oeht and when you try via the notes app does this work with your stylus so that you can draw with pressure sensitivness?

greule · ‎Dec 20, 2021

@oeht could you do me the favor and try the Apple Pencil pressure sensitivity with the Notes app and let us know your results? Does this work with your Apple-Pencil without any issues ? In addition do you have a different Apple-Pencil-tip at hand which you could try with?

greule · ‎Dec 13, 2021

Have you tried to sign-in with your apple-id? Just asking since I noticed that you have more then one adobe-id running and I can see a couple of photos listed at the server-side. Hope this helps - Guido/ Lr QE

greule · ‎Dec 03, 2021

Do you see the photo synced to LrWeb? https://lightroom.adobe.com/

greule · ‎Dec 02, 2021

It looks like that you have more then one Adobe-id in use. I'm sending you some instruction via a private message . Hope this helps - Guido/ Lr QE

greule · ‎Dec 02, 2021

Could it be that you have sync paused within LrC? You could easily double-check via the top left Cloud-icon. In addition, do you see the photos on LrW?... https://lightroom.adobe.com/ - Guido/ Lr QE

greule · ‎Dec 02, 2021

are you able open+edit these photos via the iOS photos app? - Guido/ Lr Mobile QE

greule · ‎Nov 29, 2021

when you sign-in to https://account.adobe.com/ ...cou you double-check if there is still an active subsscripiton listed? Just asking since I can only see a canceled "Lightroom plan with 1TB" - hope this helps- Guido/ Lr QE

greule · ‎Nov 29, 2021

Could you help us to reproduce and attach a screen recording of your steps. Here is a link which describtes how to create a screen-recording on your device...https://support.apple.com/en-gb/guide/iphone/iphc872c0115/ios Thanks in advance, Guido /Lr QE --------------google translate--------------- Você poderia nos ajudar a reproduzir e anexar uma gravação de tela de seus passos. Aqui está um link que descreve como criar uma gravação de tela em seu dispositivo ... https: //support.apple.com/en-gb/guide/iphone/iphc872c0115/ios

greule · ‎Nov 29, 2021

I can see an active subscription applied to the adobe-id which you user for this forum. Could you try to re-sign-in with this adobe id and let me know if that helps. - Guido/ Lr QE -------------google translate-------------- Eu posso ver uma inscrição ativa aplicada ao adobe-id que você usa para este fórum. Você poderia tentar fazer login novamente com este ID do Adobe e me avisar se isso ajudar.

greule · ‎Nov 29, 2021

I've just send you a private message with the correct adobe-id which you should use. hope this helps - Gudio/ Lr QE

greule · ‎Nov 29, 2021

Could you do me the favor and attach a screens recording about your issue? - thanks in advance, Guido/ Lr QE Here is a link which guides you how to make the screen-recording https://support.apple.com/en-gb/guide/iphone/iphc872c0115/ios

greule · ‎Nov 24, 2021

Could it be that you are signed-in with the wrong adobe-id? I've just had a look at the serverside for the accout-email from your screenshot and I see a Photography plan (20GB) applied without any stored photos on our server. But when I look at the adobe-id which you use for this forum I see an an Photography plan (20GB) applied as well with stored photos on our server. Hope this helps - Guido/ Lr QE

greule · ‎Nov 23, 2021

Does this occur to you while the Cloud status is still showing "syncing" or even with the status "synced and backed up". Btw. do you have lots of presets syncing? - Guido/ Lr Mobile QE

greule · ‎Nov 16, 2021

Hi. Do you see the changes on LrWeb?... https://lightroom.adobe.com/ If not, could you share a Lr Mobile diagnostic log, best as a downloadable dropbox-link? You can generate a diagnostic log when you navigate to Lr settings ->Help&Support and long-tab on the"Access our Support Forum" entry. With that a diagnostig log will be generated and attached to your local mail client. Hope to get a clue with this info soon. - Guido/ Lr Mobile QE

greule · ‎Nov 11, 2021

I've just send you a private message with some instructions. It looks like that you are signed-in with the wrong Adobe-id. Hope this hellps - Guido/ lr QE

greule · ‎Nov 10, 2021

could you double check if your phone has still enaough storage left? Just verify under iOS settings-> general->iphone storage. - Guido/ Lr QE

greule · ‎Nov 08, 2021

Das diagnostic log bestätigt meine Annahme. Dein Account hat die Lightroom Mobile Premium subscription am laufen. allerdings wird diese nicht von Adobe Lightroom Classic unterstützt. Die Mobile Premium subscription ist mobile-only. - Guido/ Lr Mobile QE

greule · ‎Nov 08, 2021

Könnt ihr mir ein Lr Desktop Diagnostic-log als downloadable dropbox-link schicken? Kann unter Lr Einstellungen -> Lr Sync via Option-key sichtbar gemacht werden

greule · ‎Nov 08, 2021

Could you double check the Apple Pencil settings und iOS settings and try to enable "Only drwa with Apple Penci"--Hope this helps. - Guid/ Lr Moble QE

greule · ‎Nov 08, 2021

Have you tried to sign-in with the same Adobe-id which you user for this forum? With that you should be able to bypass your issue. Hope this helps- Guido/ lr QE

greule · ‎Nov 05, 2021

Vielleicht benutzt du noch einen andere Adobe-id, als die von diesem Forum. Da habe ich gesehen, dass du ein Foto-Abo mit 20GB speicher auch am Start hast. Siehst du die alben/Fotos in Lightroom Web wenn du vom Desktop versuchst zu syncen? https://lightroom.adobe.com/

greule · ‎Nov 04, 2021

Hi. Liege ich richtig in meiner Annahme, dass du mit Lr Classic das Foto abo benutzt und zusätzlich das Lr Mobile Foto abo auch hast. Allerdings ist nur das Lr Desktop Foto abo berechtigt von Lr Classic mit der Cloud zu syncronisieren. Könnte es sein das der Sync auf pausiert geschaltet ist? ...und hast du schon mal Lr Classic versucht neu zu starten. Hoffe das hilft. -Guido/ Lr QE

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