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markc69411992
Participating Frequently
November 2, 2024
Question

Lightroom mp4 vids

  • November 2, 2024
  • 3 replies
  • 1199 views

Hi

 

recentky updated to lr 14 classic

 

videos that used to play yesterday no longer have the play controls

 

known issue ?

 

thanks

    This topic has been closed for replies.

    3 replies

    M
    markc69411992Author
    Participating Frequently
    November 11, 2024

    Still not resolved. Same problem on windows 10 or 11

     

    i tried reaching out to support but it's pretty much useless the automated responses 

    S
    stephenb57142951
    Participant
    November 4, 2024

    I have the same problem. In v14.0.1 the play controls for videos don't show up in loupe view.

     

    Additionally, it's impossible to import new videos. The thumbnails never show up in the import dialog and then the import doesn't work: The progress bar doesn't move and when I finally give up and cancel it I get a message saying something like "No photos or videos were found to import." (I can't check exactly what the message was because I've rolled back to v13.5.1.)

    M
    markc69411992Author
    Participating Frequently
    November 5, 2024

    I tried importing video and the same problem 

     

    how did you do rollback?

     

    thanks

    S
    stephenb57142951
    Participant
    November 5, 2024

    There's an option in the Creative Cloud app for "other versions" that lets you choose an older one. Unfortunately v13 can't open the catalog that's been converted for v14, so you have to use the last v13 backup (I think it makes one when it converts to v14).

     

    Obviously that way you lose anything you've done since upgrading. You can save metadata to file for anything you've changed in v14 before rolling back, and then reimporting those images seems to keep the new metadata including edits.

    M
    markc69411992Author
    Participating Frequently
    November 3, 2024

    When I over over the video in library it does show preview, just no player controls 

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    November 4, 2024
    quote

    When I over over the video in library it does show preview, just no player controls 


    By @markc69411992

    I've got a lot of video files in my catalog.  I'm on a Windows machine and everything works as it has before, except that it seems quicker.   Can you confirm what control is missing so I can look for it?

    M
    markc69411992Author
    Participating Frequently
    November 4, 2024

    I'm on a win 10 machine but also tried a win 11 machine same issue. I've attached a pic of the controls missing 

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