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Lightroom not recognising Photoshop in "Edit In" section

Explorer ,
Oct 28, 2022 Oct 28, 2022

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Hello, 

 

after recent update of Photoshop 2023 and Lightroom to version 12.0.1, all options in "Edit In" section to edit an image in Photoshop, are greyed out.

 

Is there a solution to fix this.

 

many thanks

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correct answers 2 Correct answers

Explorer , Nov 01, 2022 Nov 01, 2022

SOLVED!!

 

A soft uninstall and re-install of Photoshop 2023 fixed the problem.

 

Edit In opens file from LR, and also automatically opens PS if it is not already open.

 

Soft uninstall (keep preference etc) means all actions, brushes etc are kept in place! hooray!!

And, even the previous working files are still there for reference... PS essentially exactly like it was before unistall. 

So easy process.

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Explorer , Nov 02, 2022 Nov 02, 2022

The soft uninstall/reinstall of Photoshop 2023 worked in my case as well. Still a mystery as to why the problem happened on one of my computers but not on the other. Thanks from me also, to community members who contributed advice.

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Community Expert ,
Oct 29, 2022 Oct 29, 2022

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In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Do you work with smart previews and are the original RAW files is available?

If no, make you that the original file is available.

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Explorer ,
Oct 29, 2022 Oct 29, 2022

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Have already tried resetting preferences... that did not fix problem.

Always work with raw files, and they are available.

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Explorer ,
Oct 30, 2022 Oct 30, 2022

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I also have the same problem. Everything was working perfectly prior to Lr 12.0.1 installation. The problem occurred on my desktop computer (Dell XPS8950 running Windows 11 Pro), but did not occur on my laptop (Dell XPS13 9380 running Windows 10 Pro) after a similar upgrade path.

(Have also posted this under a new thread within Lightroom Classic)

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Explorer ,
Oct 30, 2022 Oct 30, 2022

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Forgot to say, haven't tried the suggested fixes here yet.

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Explorer ,
Oct 30, 2022 Oct 30, 2022

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Good to know I'm not the only one who has experienced this bug.

Im on Dell XPS 9500 Windows 10.

Have reset preferences... no result.

 

hope this is solved by Adobe soon

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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Check that you have selected an original image that is available. Lightroom can't send a smart preview to Photoshop and obviously it can't send a 'missing' image either.

 

-- Johan W. Elzenga

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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Yes, it is original image.

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Community Expert ,
Oct 31, 2022 Oct 31, 2022

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@BP1510 wrote:

Yes, it is original image.



And no exclamation point in the upper right corner?

 

-- Johan W. Elzenga

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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No

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LEGEND ,
Oct 31, 2022 Oct 31, 2022

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How about a screenshot of your /preferences/external editing/

 

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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LEGEND ,
Oct 31, 2022 Oct 31, 2022

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On my rig, the current Photoshop product is stated.

1.png

vs, what you posted:

11.png

 

and when I right clcik an image:

 

Image 009.png

vs

99.png

 

 

Looks like the connection between LrC and the new PS did not take. And the attempt by LrC to open PS might be tring an old link that fails (LrC is sometimes lacking in error messages)

 

Try reinstalling PS.

 

You might also have a coruupt preference file that you might need to restore

(Ah, yes, you already tried that)

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

 

 

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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That is what I expect is happening.... LR is just not recognising PS is there.

I wanted to avoid having to re-install PS just for trial and error.... only to have that not work as well

This really shouldnt happen in an update. But may be my only option.

Thankyou for your help 

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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Explorer ,
Oct 31, 2022 Oct 31, 2022

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My Lightroom Preferences file has that same problem, i.e. Edit in Photoshop doesn't identify the 2023 version of Ps that it should be recognising. Looks like the problem on my desktop computer is identical to BP1510's. I may try the Lr Preferences reset, but as it didn't work for BP1510 perhaps I may also need to reinstall Ps2023?

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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Yes. If Lightroom does not see Photoshop at all, then reinstall Photoshop. That usually solves this.

 

-- Johan W. Elzenga

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Explorer ,
Nov 01, 2022 Nov 01, 2022

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Does a full uninstall and re-install have to happen... ie: delete all custom actions etc??

 

or can you do a soft uninstall where these are kept??

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Explorer ,
Nov 01, 2022 Nov 01, 2022

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SOLVED!!

 

A soft uninstall and re-install of Photoshop 2023 fixed the problem.

 

Edit In opens file from LR, and also automatically opens PS if it is not already open.

 

Soft uninstall (keep preference etc) means all actions, brushes etc are kept in place! hooray!!

And, even the previous working files are still there for reference... PS essentially exactly like it was before unistall. 

So easy process.

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Explorer ,
Nov 01, 2022 Nov 01, 2022

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Thanks community users for help on this bug

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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The soft uninstall/reinstall of Photoshop 2023 worked in my case as well. Still a mystery as to why the problem happened on one of my computers but not on the other. Thanks from me also, to community members who contributed advice.

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LEGEND ,
Nov 02, 2022 Nov 02, 2022

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If the reply above answers your question, please take a moment to mark this answer as correct. This will allow members searching for a solved solution to find it.

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Community Beginner ,
Nov 05, 2022 Nov 05, 2022

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I see several here say just do a soft uninstall of PS and then re-install. Um, what is a soft uninstall and how do you do one? Windows 10 machine.

 

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