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BP1510
BP1510
Known Participant
October 29, 2022
Answered

Lightroom not recognising Photoshop in "Edit In" section

  • October 29, 2022
  • 8 replies
  • 9751 views

Hello, 

 

after recent update of Photoshop 2023 and Lightroom to version 12.0.1, all options in "Edit In" section to edit an image in Photoshop, are greyed out.

 

Is there a solution to fix this.

 

many thanks

    This topic has been closed for replies.
    Correct answer Tas_raw-shooter

    The soft uninstall/reinstall of Photoshop 2023 worked in my case as well. Still a mystery as to why the problem happened on one of my computers but not on the other. Thanks from me also, to community members who contributed advice.

    8 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    July 7, 2023

    Hi all,

     

    We apologize for the challenges you're having trouble sending files from Lightroom Classic to Photoshop for further editing. Please refer to the troubleshooting article below, which offers solutions to address the following problems: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-edit-in-errors.html?cgen=6JMR79DQ&mv=other

     

    1. The "Edit In" command is grayed out.
    2. The "Edit In Photoshop" command is missing.
    3. The "Edit In" command fails to open photos in Photoshop.

     

    We hope the suggested solutions in the article will assist in resolving the issue.

     

    Thanks,

    Mohit

    A
    Alain31455217vwuo
    Participant
    August 2, 2023

    Hello... I'm having the same problem here... after installing the latest version of Ps and Lr (as of Aug 2023), when I ask Lightroom to open in Photoshop some files in layers (for photo stacking), Photoshop opens and does not run the task. Also, some of my pre-recorded actions that I've been using for the past year are not working properly when running a batch...  

     
    Thanks for any help you can provide... 
     
    Alain
    S
    stpeteford
    Known Participant
    November 5, 2022

    I see several here say just do a soft uninstall of PS and then re-install. Um, what is a soft uninstall and how do you do one? Windows 10 machine.

     

      S
      stpeteford
      Known Participant
      December 3, 2022

      I never needed to do the soft uninstall. It has corrected itself, I don't know how and not ionterested in other details. Thanks all for the help!

      BP1510
      BP1510Author
      Known Participant
      November 1, 2022

      SOLVED!!

       

      A soft uninstall and re-install of Photoshop 2023 fixed the problem.

       

      Edit In opens file from LR, and also automatically opens PS if it is not already open.

       

      Soft uninstall (keep preference etc) means all actions, brushes etc are kept in place! hooray!!

      And, even the previous working files are still there for reference... PS essentially exactly like it was before unistall. 

      So easy process.

        BP1510
        BP1510Author
        Known Participant
        November 1, 2022

        Thanks community users for help on this bug

        T
        Tas_raw-shooterCorrect answer
        Inspiring
        November 2, 2022

        The soft uninstall/reinstall of Photoshop 2023 worked in my case as well. Still a mystery as to why the problem happened on one of my computers but not on the other. Thanks from me also, to community members who contributed advice.

          GoldingD
          GoldingD
          Legend
          October 31, 2022

          How about a screenshot of your /preferences/external editing/

           

          BP1510
          BP1510Author
          Known Participant
          October 31, 2022
          preferences.jpg
          GoldingD
          GoldingD
          Legend
          November 1, 2022

          On my rig, the current Photoshop product is stated.

          vs, what you posted:

           

          and when I right clcik an image:

           

          vs

           

           

          Looks like the connection between LrC and the new PS did not take. And the attempt by LrC to open PS might be tring an old link that fails (LrC is sometimes lacking in error messages)

           

          Try reinstalling PS.

           

          You might also have a coruupt preference file that you might need to restore

          (Ah, yes, you already tried that)

           

          https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

           

           

           

          JohanElzenga
          Community Expert
          JohanElzengaCommunity Expert
          Community Expert
          October 31, 2022

          Check that you have selected an original image that is available. Lightroom can't send a smart preview to Photoshop and obviously it can't send a 'missing' image either.

           

          -- Johan W. Elzenga
          BP1510
          BP1510Author
          Known Participant
          October 31, 2022

          Yes, it is original image.

          JohanElzenga
          Community Expert
          JohanElzengaCommunity Expert
          Community Expert
          October 31, 2022
          @BP1510 wrote:

          Yes, it is original image.


          And no exclamation point in the upper right corner?

           

          -- Johan W. Elzenga
          T
          Tas_raw-shooter
          Inspiring
          October 31, 2022

          I also have the same problem. Everything was working perfectly prior to Lr 12.0.1 installation. The problem occurred on my desktop computer (Dell XPS8950 running Windows 11 Pro), but did not occur on my laptop (Dell XPS13 9380 running Windows 10 Pro) after a similar upgrade path.

          (Have also posted this under a new thread within Lightroom Classic)

          T
          Tas_raw-shooter
          Inspiring
          October 31, 2022

          Forgot to say, haven't tried the suggested fixes here yet.

          BP1510
          BP1510Author
          Known Participant
          October 29, 2022

          Have already tried resetting preferences... that did not fix problem.

          Always work with raw files, and they are available.

          AxelMatt
          Community Expert
          AxelMattCommunity Expert
          Community Expert
          October 29, 2022

          In a first step please try resetting the preferences of Lightroom Classic:   https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

          It's recommended to backup your preferences before you reset the preferences to the default settings: 

          https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

           

          Do you work with smart previews and are the original RAW files is available?

          If no, make you that the original file is available.

          My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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