Lightroom "file could not be found" "file already in catalogue"

New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Hi everyone,

I really need some advice as these issues are causing me serious issues.

I have read every Adobe blog article I can find and still have no solution so please think outside of the box where you can.

I'm a professional photographer and have recently been having multiple issues with LR. The main one affecting me at the moment is the reading of existing files. These have not been moved and all remain in their original location yet after uploading them and working on them for several days I have returned only to find most of the images now have an exclamation mark on them stating first that the "original file cannot be found", then after locating it in the original folder (where it has always been) it then tells me, after a long pause that the file already exists in another catalogue (yet it hasn't been moved). 

I read a help article about going to Library, removing filters, expanding stacking etc and this hasn't worked. I have no idea what else to try but it seems to be corrupting even more files and any I have recovered - surprisingly after it tells you the file isn't where it originated from then after it actually recovers it - takes far too long as only one can be done at a time and it freezes each time for around 20-30 seconds.

 

Any help or guidance would be so greatly appreciated as there seems to be no way to contact anyone at Adobe for professional help. If I'm wrong here please correct me because I am desperate to speak to someone that can help and I have burned so many days trying the help articles, which are appreciated but so far not fixing the issue.

 

I am using a Macbook Pro version 12.4 Monterey i5 8GB and LR Classic.

 

Many thanks 

TOPICS
macOS

Views

121

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

By default your Lightroom Catalog file is stored in a sub-folder called Lightroom and is located on your HDD in your User folder > Pictures > Lightroom. The Catalog file ends .lrcat (dot LRCAT). Please post a screen capture of the Lightroom folder which shows all the files that are contained in the folder. Similar to the attached screen capture.

Screenshot 2022-08-29 at 12.59.23 PM.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Hi Denis,
Many thanks for your reply. I have attached an image of the folder I believe you're referring to but mine looks very different.
I apologise if I've misunderstood or misinterpreted instructions.
All the best

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

That looks like a default catalog first created when you first launch LrC. Perhaps not the catalog you are actually currently using.It looks to be from 2019, and does not look to be v11 (missing folder .lrcat-data,  and if normal upgrade, missing v11 in name syntax)

 

see: https://lightroomkillertips.com/do-you-know-where-your-catalog-is/

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Thanks GoldingD I'll look into this

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

From the menu bar at the top of the window, Menu View you choose "as Columns", use the "as List"

option to display the details of the files in the folder. 

Screenshot 2022-08-29 at 3.57.03 PM.png

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Please provide the actual version number of Lightroom Classic and also your Mac Operating system you have installed.
Have you recently done any update to Lightroom  and or your operating system.

Please post a screen capture of the Lightroom folder in the list option that shows the date last modified for the various files. On another note there is no Previews file showing in the folder which suggests that you may have another Lightroom Catalog file some where on your computer. Do a search in finder for *.lrcat that should show if you have another Catalog file in your computer. All Catalogs end with a .lrcat extension (dot LRCAT)

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

LATEST

Thanks again Denis, I'll try this tomorrow and get back to you. Your assistance is most appreciated

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

... only to find most of the images now have an exclamation mark on them stating first that the "original file cannot be found", then after locating it in the original folder (where it has always been) it then tells me, after a long pause that the file already exists in another catalogue (yet it hasn't been moved). 

 

That can't be the message "already exists in another catalogue". Please give us the EXACT word-for-word message.

 

These have not been moved and all remain in their original location yet after uploading them and working on them for several days I have returned only to find most of the images now have an exclamation mark on them stating first that the "original file cannot be found"

 

Is it possible that you imported the files from the camera card using ADD (accidentally?) and so LrC is looking for the file on the camera card, which isn't attached and LrC can't find it. What is the full exact folder path and file name of one of these files, according to LrC

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

At Dj_Paige, the screen capture posted by the Author of the Lightroom sub folder at the default. It only shows a old Catalog last used in 2019 so I have asked him to find the current Catalog so we can see what's in the folder. I suspect he has more than one Catalog.

F5710E0B-F785-42D7-93FF-0CA192E347D3.jpeg

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.7.; LrC 11.5, Lr 5.5, Ps 23.5.1, ACR 14.5,; Camera OM-D E-M1.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Thanks for the reply and apologies if anything was imprecise, I was reciting from memory and I appreciate that you need specific detail which I will endeavour to provide asap

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Apple changed the security requirements in MacOS Monterey. Go to MacOS 'System Settings - Security & Privacy' and add Lightroom Classic and Photoshop to "Full Disk Access". Click on the lock icon to unlock the settings, then click on the plus icon to add Lightroom Classic and/or Photoshop if it isn't already listed. If it is listed, then just enable the checkbox. See also Quick Tips: How to give Full Disk Access to Lightroom Classic on macOS

 

-- Johan W. Elzenga

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Thank you so much Johan, I will try this tomorrow and get back to you. Appreciate your time 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines