Lightroom Reverted back to "Trial" suddenly after 2 years ???

[sharonf61382710]

I have been using my Lightroom classic since December of 2015, up until 5 days ago. Today I try to open it and it says my "Trial Version" has 7 days left. I've logged into my account and it shows nothing. I don't know where the licensing/key code info is for this anymore, its been so long. Can someone help? I'm a Realtor and need it for the photographs for my listings!

[dj_paige]

So you need to clarify something here.

You cannot have been using "Lightroom Classic since December of 2015" because it was not released until October of 2017. Please correct this information. What version of LR have you been using?

Also please answer these questions:

• Is it possible that you first clicked on Lightroom Classic and that's why it now appears to be a trial?
• Have you actually paid the subscription fee to use Lightroom Classic?

[sharonf61382710]

I'm glad you asked these questions. I "assumed" it was classic simply when I logged in here.  It was a Christmas gift that's how I know exactly when I got it.

It locks up and won't go beyond the trail login screen now, however it says in the title bar: Adobe Lightroom CC 2015

As I said above, it was a gift.

[Just Shoot Me]

Did you have to enter a serial number when you first installed it?

What I think you got as a gift was LR 6 (basically the same as LR CC 2015 except it is the perpetual license version instead of the subscription version).

Did you recently try to update or upgrade it?

If you had to enter a serial number you need to find that serial number again and follow these instructions.

How to convert a Lightroom CC trial version to licensed Lightroom 6 copy

[sharonf61382710]

I did not attempt to upgrade anything. I fear that I need to find that license key as well, after this long, I don't think I have it anymore

[Just Shoot Me]

Check you Adobe ID on the main Adobe website. Hopefully it will list the serial number.

Or you might be able to find it on your hard drive in a text file. Look here.

Preference file and other file locations | Lightroom Classic CC and Lightroom 6

[sharonf61382710]

So, here is the latest:

I found the serial number in my adobe account online. It says "Lightroom  6.0" - January 2016.

I entered that license and now it keeps spinning, gets hung up and won't fully launch

[Just Shoot Me]

Have you restarted you computer lately?

What OS are you using, Mac OS X or Windows, and the exact version number.

[sharonf61382710]

I rebooted it this afternoon when all of this started.

I run Windows 10 version 1709

I looked back at the update history and it had a windows feature update on Jan. 2nd

As well as a Security update of Feb. 7th. I know I last used LR sucessfully 5/6 days ago, so that timing is suspect to me.

It specifically says:

Summary

---

This security update resolves vulnerabilities in Adobe Flash Player that is installed on any supported edition of Windows Server Version 1709, Windows Server 2016, Windows 10 Version 1709 (Fall Creators Update), Windows 10 Version 1703 (Creators Update), Windows 10 Version 1607, Windows 10 Version 1511, Windows 10 RTM, Windows Server 2012 R2, Windows 8.1, or Windows RT 8.1.

[Just Shoot Me · Accepted solution]

Then I suspect the Windows update did something to the registration file folder location. Like changed the permissions on it.

You should reinstall LR right over the top of the current install.

You can download the Base Installer and the 6.14 update from here.

Download Photoshop Lightroom

Make sure you download both the base installer, Top, and then the 6.14 update from the list below.

Install the base installer then update it with the 6.14 download.

[sharonf61382710]

Yay!!!!

It worked! The only issue I had was with the update after the base install. The most recent 6.14 wouldn't  install, I kept getting an error telling me to download a new application manager. I downloaded the update prior, 6.13 and it works perfectly!!!

Thank you for your help and patience. I really appreciate it.