Lightroom subscription problem

[Mike3228767337r9]

I have already purchased Lightroom but when I installed it on my mac computer it wanted me to pay. How can I fix this problem?

[kevin stohlmeyer]

@Mike3228767337r9 confirm you are logged in with the correct account email. Try logging out and back in.

Check your account status through the Creative Cloud desktop app.

[Mike3228767337r9]

Still does not work. Signed out then back in, then it says your all set to go back to the app and it still stays on the purchase screen again.

[kevin stohlmeyer]

Does it say payment and plans?

[Mike3228767337r9]

yes. I check my subscription and everything looks good there.

[Mike3228767337r9]

So every time I open the app it starts up with the pay screen.

[Mike3228767337r9]

 This is what it says when I log in but when I open the app it goes to 7 day trial period or to pay monthly.

[GoldingD]

That screen capture looks a bit odd. I am not used to noticing a browser coming up when I access my copy of the Adobe Creative Cloud Desktop App.

Close your browser, then bring up your Adobe Creative Cloud App from the shortcut on your menu bar,  taskbar , or desktop (if created) or via applications. Sign out, then sign in. Watch for any errors messages or notifications.

https://wiki.umbc.edu/pages/viewpage.action?pageId=142911263

[dj_paige]

I have already purchased Lightroom but when I installed it on my mac computer it wanted me to pay. How can I fix this problem?

By @Mike3228767337r9

What is the EXACT name of the Lightroom plan you purchased? Please be specific and exact. Please go to account.adobe.com and look at the plan you have purchased, mine looks like this, I have purchased the Photography Plan (20GB).

What is the exact name of the software that you actually installed? Please be specific.

[GoldingD]

Ah, dj_paige has a excelant point. And relooking at your screen capture, seeing a Lr shortcut, not a LrC shortcut, makes me wonder. Lightroom Subscription, or old Standalone Lr. And Lr cloudy vs Lightroom Classic.

I see the icon has the rounded corners not square, so probably Lightroom Ecosystem (Cloudy)