LR 4 requesting previous versions serial number which I do not have anymore

[Jonoblanshard]

I recently installed Lightroom 4 onto my laptop as my PC that had it on crashed. When I entered my Serial number to register the product the screen said the serial I have entered is an upgrade serial number and I need to enter my previous versions(LR3) serial which I do not have anymore as when I upgraded that version disappeared off my profile. Is there anyway I can sort this out without that serial number. I chatted to the help chat but was pointed in this direction.

Many thanks in advance.

[99jon · Accepted solution]

See if you can find it here:

C:\ProgramData\Adobe\Lightroom\Lightroom 3.0 Registration.lrreg

If the text file is available you would need to open it in Notepad.

[Jonoblanshard]

Thanks ACP but the previous version was installed on my PC which has now crashed so the Lightroom folder you indicated on my laptop is empty

[99jon]

If you originally registered your product the serial number will be stored in your Adobe Account.

Sign in with your Adobe ID (email address & password) and choose the tab “Plans & Products”

Then view your products. Every registered application should be shown with serial numbers.

To see a list of your registered products and their serial numbers, go to My Account

[Jonoblanshard]

Sorry, thanks 99Jon Not ACP..

[Jonoblanshard]

Been there already, it only shows my LR 4 product. When I queried it the chat said the previous version gets removed for safety reasons

[99jon]

There is not much you can do without the LR3 serial number as you would have purchased LR4 at the upgrade price.

Anyway a new computer would undoubtedly benefit from the latest software so perhaps you should consider upgrading to LR6. You can get the upgrade from LR4 since you have that serial number.

If you meet the system requirements, you can buy LR6 from the following link. Wait for the full price to be displayed and then click “Buy” After clicking "Buy" use the menu options to change from Full to Upgrade; then select your existing LR product from the drop-down menu and the correct pricing will be displayed. Then simply choose “Add to Cart”

Products

[Jonoblanshard]

Thanks 99Jon, the help is appreciated. Don't have cash for a new version right now so will have to wait.

Many Thanks

[AxelMatt]

There's one thing you can try, but there's no guarantee for success.

If you have a invoice or another document that can proof that you have buy Lightroom 3 try to contact the Adobe support and described your problem and say that you can proof the buying of LR3. It's can be possible that they can help.

As far as I said before: it's not a guarantee but it's a try

[BKKDon]

Jonoblanshard  wrote

Been there already, it only shows my LR 4 product. When I queried it the chat said the previous version gets removed for safety reasons

I'm not sure about that because my account shows all versions serial numbers: 3, 4, 5 & 6

I cannot see why serials would be deleted by Adobe from your account as they are yours.

[99jon]

Yes, I think the download links get removed after a period but all product purchase history should be available assuming the product was registered when originally purchased. Some people forget to do this.

[Jonoblanshard]

That's what I thought but the person I was talking to on the chat said they get removed for security reasons, whatever that means.

[Jonoblanshard]

See if you can find it here:

C:\ProgramData\Adobe\Lightroom\Lightroom 3.0 Registration.lrreg

If the text file is available you would need to open it in Notepad.

Thanks for this 99Jon I managed to get the serial off my wife's computer.

Many thanks for the assistance.