LR 5.7.1 won't start (not CC version)

[leoniew48052820]

Hello!

I'm kind of desperate for help, as I keep trying to get my LR version to work again, which it did absolutely fine until last week it suddenly stopped doing anything. Everytime I click the icon to start it, nothing happens except for a process being started in background. I'm currently working on a Win10 computer, which as i said was no particular problem until now.

I worked my way through the "usual methods" to fix this: restarted in safe mode, uninstalled and reinstalled, tried to reset the settings, updated drivers etc.

As I purchased the student and teacher version a few years (2?) ago, I don't use the creative cloud and Adobe does not support it anymore as they say. If anyone has any idea on how to get my favourite program to go back to work again, your help would be very appreciated.

Thanks in advance!

[Just Shoot Me]

Please state the exact error message you are getting when you try to open the program.

Did Windows do an Auto Update recently?

Is Lightroom the only Adobe program you have installed? If it is you can try the CC Cleaner Tool to remove all traces of LR then do a reinstall.

Use the Creative Cloud Cleaner Tool to solve installation problems

[leoniew48052820]

There is no error message. It just does not open visibly at all, as I stated there is a process running in background if I check the task manager.

Windows did update somewhen last week, could that possibly the reason for this problem?

I'll try the "other user" tip, thanks!

[Just Shoot Me · Accepted solution]

leoniew48052820 wrote:

There is no error message. It just does not open visibly at all, as I stated there is a process running in background if I check the task manager.

Windows did update somewhen last week, could that possibly the reason for this problem?

I'll try the "other user" tip, thanks!

Yes a Windows update could of changed permissions on a folder LR needs to have access to.

[AxelMatt]

Have you tried to create another user account in Windows? Possible you user profile is corrupt.

Axel

[leoniew48052820]

Woah, i did not think of that one. It actually worked for the other user. Any suggestions on how to fix that?

Thank you for that tip!

[AxelMatt]

You can't repair the "old" user. You have to configure the new user with all the necessary settings and have to move all data (ex. documents, pictures) from the corrupted profile to the new one.

Axel