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14

LR Classic 13.1 - Denoise

Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Why does the program crash when Denoise starts processing a RAW image? Screen goes black?

 

[moved from bugs to discussions according to the community rules - Mod.]

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Windows

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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Please post the system information from the help menu, as we need to have much more information to be able to help.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Windows 10 Pro, 22H2
Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz 3.60 GHz
16,0 Gt (15,8 Gt käytettävissä)
64-bittinen käyttöjärjestelmä, x64-suoritin

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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Still missing important information regarding GPU. Again, please post the system information from the Help menu in LrC.

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Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3,6GHz
SqLite Version: 3.36.0
CPU Utilisation: 1,0%
Built-in memory: 16221,6 MB
Dedicated GPU memory used by Lightroom: 3152,1MB / 128,0MB (2462%)
Real memory available to Lightroom: 16221,6 MB
Real memory used by Lightroom: 1242,0 MB (7,6%)
Virtual memory used by Lightroom: 8699,6 MB
GDI objects count: 1061
USER objects count: 3478
Process handles count: 2842
Memory cache size: 0,0MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1256MB / 8110MB (15%)
Camera Raw real memory: 1171MB / 16221MB (7%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics 630 (31.0.101.2115)
Init State: GPU for Image Processing supported by default with custom
export support
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Kari Rossinen\OneDrive\Kuvat\Lightroom\Lightroom
Catalog-v13.lrcat
Settings Folder: C:\Users\Kari Rossinen\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
4) Topaz Photo AI

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 3e98
Subsystem : 314f17aa
Revision : 2
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName:
$$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default -
Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware
preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 31.0.101.2115
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 31.0.101.2115
GPUDeviceEnabled: false
OGLEnabled: true

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Community Expert ,
Jan 05, 2024 Jan 05, 2024

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You do not have a dedicated GPU with ample dedicated RAM available.

You will not see a performance you like with this integrated GPU.

First, please update the GPU driver to the latest available version: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-window...

 

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Community Beginner ,
Jan 05, 2024 Jan 05, 2024

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thank you

I downloaded the latest one from the link. Now the Denoise program works, but the image flashes when the program processes it.
Another problem has also appeared that I haven't noticed before.
When I open an image in developt mode and double-click the image (with the right mouse button) to enlarge it, the program crashes, the image disappears and the entire screen is replaced by white, some parts of the image remain visible in a few places. After waiting, there will be a notification about a Windows problem where you can close or continue the program.

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LEGEND ,
Jan 05, 2024 Jan 05, 2024

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Library Path: C:\Users\Kari Rossinen\OneDrive\Kuvat\Lightroom\Lightroom
Catalog-v13.lrcat

In addition to you integrated video controller issue, you apparently are syncing your catalog with the cloud to OneDrive. That is problematic, as bandwidth or communication issues across the WEB to/from the OneDrive servers can foul LrC performance up. Do not involve a LrC with the cloud in any way.

 

This is a common issue with members that use a MS account to logon to their computers.

 

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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I have not connected LRc to the cloud service. The problem still persists and I can't use Denoise. I suspect it will damage my computer. No problem with Tobas' software.

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LEGEND ,
Jan 29, 2024 Jan 29, 2024

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A Windows PC, So a Shutdown vs a Reset are very different in terms of flushing out crud in RAM. CACHE, etc. Most people probably just shutdown at the end of the day and never reset (unless MS does that during a OS update)

 

hmm, not sure if your Video Control Driver update would have called for a restart

 

Have you tried resetting the PC and seeing if things improve?

 

(to understand Restart vs Reset, search the web on Windows Fast Startup)

 

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