LR Classic 14.1.1 crashes after a few minutes every time

[D_n_B]

I am on a Windows 11 (Version 10.0.22631 Build 22631) Desktop PC (high spec: Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)). The same catalog opens and works fine on my laptop with the same version of LR Classic and Windows 11 (I backed it up from there and used that version to open on the Desktop but same problem. 

This all started yesterday after everything had previously been working fine since the last update in December.

The cloud based LR works OK on my desktop PC. I have tried uninstalling and reinstalling LR Classic but no difference. I have re-booted my PC multiple times. LR Classic just closes, rather than throwing up the option to send in a crash report.

Although I was last working on a particular folder of images in Library, whenever I open Lightroom, it starts in a different folder and in the develop module.

Any suggestions?

[Ian Lyons]

Have you tried resetting the LrC preference file? If not, then please try it. The procedure is set out in Method 1 at below linked Adobe Help document.

You should also check to see whether there is file ending 'lrcat.lock'. If you find such a file, then delete it and try restarting LrC again.

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

[johnrellis]

If those suggestions don't help, please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[D_n_B]

Thanks. Deleting preferences didn't help. System Info here:

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.7GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Power Source: Plugged In
Built-in memory: 65443.7 MB
Dedicated GPU memory used by Lightroom: 137.2MB / 12115.0MB (1%)
Real memory available to Lightroom: 65443.7 MB
Real memory used by Lightroom: 1476.6 MB (2.2%)
Virtual memory used by Lightroom: 1715.1 MB
GDI objects count: 760
USER objects count: 2266
Process handles count: 3215
Memory cache size: 72.8MB
Internal Camera Raw version: 17.1 [ 2098 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 39MB / 32721MB (0%)
Camera Raw real memory: 41MB / 65443MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:72.8MB, n:0.0MB

U-main: 130.0MB

System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3060 (32.0.15.6094)
Init State: GPU for Export supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\OneDrive\My Pictures\Lightroom\Lightroom Catalog v12-v13-3.lrcat
Settings Folder: C:\Users\david\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) HDR Efex Pro 2
4) Qimage One
5) Topaz Photo AI

Config.lua flags:

Adapter #1: Vendor : 10de
Device : 2503
Subsystem : 461719da
Revision : a1
Video Memory : 12115
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: System Default - Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3060/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 560.94
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap GL_NV_conservative_raster_pre_snap_triangles GL_NV_conservative_raster_underestimation GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance 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[johnrellis]

"DirectX: NVIDIA GeForce RTX 3060 (32.0.15.6094)"

That graphics driver (560.94) is a five-month-old Game Ready driver. Install the latest Studio driver (recommended by Nvidia and Adobe) from here:

https://www.nvidia.com/en-us/drivers/details/237785/ 

It may not be the cause of your issues, but having the right up-to-date driver is always a good first step.

[D_n_B]

After deleting preferences I am now getting this window appear after a minute or two. When I click the  to close it Lightroom closes. 

[johnrellis · Accepted solution]

And if installing the latest graphics driver doesn't help, try using the Creative Cloud Cleaner Tool to uninstall all Creative Cloud apps completely and reinstall LR. 

[D_n_B]

I tried another reinstall, this time without preferences. When it restarted it said it couldn't find lrcat.data. I said "continue" and it said it needed to upgrade the catalog for the new version. It then launched with what looked like a very old catalog, but couldn't locate images as it was looking on the wrong drive (but it did seem to be stable). I tried "open catalog" and used the current one and it opened fine, but then crashed (this time with and error message). The crash report is as follows. I don't understand any of that but the key bit seems to be "<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000020C0FA7A">"?

When I closed the crash message it ran a system diagnostic which said no issues found:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="22.0.0.202411120700_66319a4" clientVersion="22.0.0.202411120700_66319a4" applicationName="Adobe Lightroom Classic" applicationVersion="14.1.1" build="[202412150940-551fb044]" source="Windows-Client" crashType="n/a">
<time year="2025" month="1" day="13" hour="23" minute="24" second="39" timeoffset="0" timezone="GMT Standard Time" crsessionduration="47"/>
<user guid="f43a223e-6f51-42ef-bf3f-183bb047afbe"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="65443" machine="AMD Ryzen 9 5900X 12-Core Processor" model="AMD64 Family 25 Model 33 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="3700 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060" description="NVIDIA GeForce RTX 3060" driverDate="20240814000000.000000-000" driverVersion="32.0.15.6094" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2503&#38;SUBSYS_461719DA&#38;REV_A1&#92;4&#38;1D81E16&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000020C0FA7A">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000020C0FA7A" symbolname="CWinHDCScope::GetDC"/>
<stackStatement index="1" address="0x00000000217DE1EF" symbolname="AgViewWinFrame::isSdkFloatingDialog"/>
<stackStatement index="2" address="0x00000000217B86FF" symbolname="AgNegative_load"/>
<stackStatement index="3" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x00007FFE3234FA65" symbolname="lua_resume"/>
<stackStatement index="5" address="0x00007FFE32392BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="6" address="0x00007FFE3234FB1E" symbolname="lua_resume"/>
<stackStatement index="7" address="0x00007FFE32342123" symbolname="luaopen_base"/>
<stackStatement index="8" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="9" address="0x00007FFE32371E5E" symbolname="luaopen_table"/>
<stackStatement index="10" address="0x00007FFE3234FA74" symbolname="lua_resume"/>
<stackStatement index="11" address="0x00007FFE32392BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="12" address="0x00007FFE3234FB1E" symbolname="lua_resume"/>
<stackStatement index="13" address="0x00007FFE32342123" symbolname="luaopen_base"/>
<stackStatement index="14" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="15" address="0x00007FFE32371E5E" symbolname="luaopen_table"/>
<stackStatement index="16" address="0x00007FFE3234FA74" symbolname="lua_resume"/>
<stackStatement index="17" address="0x00007FFE32392BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="18" address="0x00007FFE3234FB1E" symbolname="lua_resume"/>
<stackStatement index="19" address="0x00007FFE32342123" symbolname="luaopen_base"/>
<stackStatement index="20" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="21" address="0x00007FFE32371E5E" symbolname="luaopen_table"/>
<stackStatement index="22" address="0x00007FFE3234FA74" symbolname="lua_resume"/>
<stackStatement index="23" address="0x00007FFE32392BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="24" address="0x00007FFE3234FB1E" symbolname="lua_resume"/>
<stackStatement index="25" address="0x00007FFE32342123" symbolname="luaopen_base"/>
<stackStatement index="26" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="27" address="0x00007FFE32371E5E" symbolname="luaopen_table"/>
<stackStatement index="28" address="0x00007FFE3234FA74" symbolname="lua_resume"/>
<stackStatement index="29" address="0x00007FFE32392BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="30" address="0x00007FFE3234FB1E" symbolname="lua_resume"/>
<stackStatement index="31" address="0x00007FFE32342123" symbolname="luaopen_base"/>
<stackStatement index="32" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="33" address="0x00007FFE32371E5E" symbolname="luaopen_table"/>
<stackStatement index="34" address="0x00007FFE3234FA74" symbolname="lua_resume"/>
<stackStatement index="35" address="0x00007FFE32392BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="36" address="0x00007FFE3234FB1E" symbolname="lua_resume"/>
<stackStatement index="37" address="0x00007FFE32342123" symbolname="luaopen_base"/>
<stackStatement index="38" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="39" address="0x00007FFE3234FA65" symbolname="lua_resume"/>
<stackStatement index="40" address="0x00007FFE3239E489" symbolname="AgLua_callWithAutoReleasePool"/>
<stackStatement index="41" address="0x00007FFE3234EC8D" symbolname="lua_getstack"/>
<stackStatement index="42" address="0x00007FFE32371E5E" symbolname="luaopen_table"/>
<stackStatement index="43" address="0x00007FFE3234FA74" symbolname="lua_resume"/>
<stackStatement index="44" address="0x00007FFE32392BC9" symbolname="AgThrowProgramError"/>
<stackStatement index="45" address="0x00007FFE3234FB1E" symbolname="lua_resume"/>
<stackStatement index="46" address="0x00007FFE3233CF70" symbolname="lua_pcall"/>
<stackStatement index="47" address="0x00007FFDF9F617BF" symbolname="AgMainThreadAction_trigger"/>
<stackStatement index="48" address="0x00007FFE70C9259D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="49" address="0x00007FFE727AAF38" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000178BA0810"/>
<register name="RBX" value="0x0000000065ED2FE0"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x000000005DC9EFB0"/>

[johnrellis]

"I tried another reinstall, this time without preferences."

Was that after using the Cleaner Tool?  

Also, the stack trace still shows the older graphics driver.

[D_n_B]

Wow! Thanks for all your help. I installed the graphics driver update, which didn't help with the lightroom problem. I then ran the Creative Cloud Cleaner Tool and removed Lightroom Classic that way. Wierdly once reinstalled it opened with a very old cataog. I reopened it with the latest catalog and (touch wood, fingers crossed) it seems to be working. The only odd thing is that the desktop shortcut is blank, rather than showing the LRC graphic, but I can live with that!

[D_n_B]

Logos reappeared after a restart of the computer.

[Ian Lyons]

You can delete the blank shortcut, then make a new one.

[pp001887]

This sounds like what I've got.  I've been running 14.1.1 just fine for weeks, and haven't recently updated anything.   A day or two ago, I started experiencing periodic failures, with no apparent pattern. Sometimes I was prompted to submit a report, sometimes not.   Then the crashes came closer and closer together, and at this point, it takes LrC about 30 seconds to fall over.  It doesn't matter what module I'm in--it fails equally fast in Library, Develop, and Print.  I'm not doing anything but starting it up.

I turned off sync--that didn't help.  The Lenovo tool reports that all my drivers are up to date, but I didn't check directly with NVIDIA.

I'm thinking I'll try a reinstall, and if that doesn't work, then try the cleaner tool.  

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 32

Processor speed: 1.9GHz

SqLite Version: 3.36.0

CPU Utilisation: 1.0%

Power Source: Plugged In

Built-in memory: 32402.4 MB

Dedicated GPU memory used by Lightroom: 74.5MB / 8030.0MB (0%)

Real memory available to Lightroom: 32402.4 MB

Real memory used by Lightroom: 1687.0 MB (5.2%)

Virtual memory used by Lightroom: 1764.5 MB

GDI objects count: 893

USER objects count: 3827

Process handles count: 2889

Memory cache size: 142.9MB

Internal Camera Raw version: 17.1 [ 2098 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 57MB / 16201MB (0%)

Camera Raw real memory: 61MB / 32402MB (0%)

Cache1: 

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 

m:142.9MB, n:0.0MB

U-main: 132.0MB

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA T1000 8GB (31.0.15.3799)

Init State: GPU for Display supported by default with image processing and export supported in the custom mode

User Preference: GPU for Export enabled

Enable HDR in Library: ON

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: D:\Lightroom\Lightroom Catalog\Lightroom Catalog-v13-3.lrcat

Settings Folder: C:\Users\jay\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

3) Negative Lab Pro v3

4) Topaz Photo AI

5) Zerene Stacker Plugin

Config.lua flags: 

Adapter #1: Vendor : 10de

Device : 1ff0

Subsystem : 161217aa

Revision : a1

Video Memory : 8030

Adapter #2: Vendor : 8086

Device : a780

Subsystem : 333317aa

Revision : 4

Video Memory : 80

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - ASUS PA279CV (NVIDIA High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA T1000 8GB/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 537.99

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_tessellation_geometry_shader GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap GL_NV_conservative_raster_pre_snap_triangles GL_NV_conservative_raster_underestimation GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_deep_texture3D GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_barycentric GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_mesh_shader GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_representative_fragment_test GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_scissor_exclusive GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_shader_texture_footprint GL_NV_shading_rate_image GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 

[pp001887]

Just after sharing the post above, I restarted LrC, and it ran for 5 minutes without crashing.

So I went into the print module to try to print an image, and discovered my Color Management Profiles were missing, leaving it in 'Managed By Printer', which I rarely use.  I opened up the dialog, and added a set of Epson profiles for the paper I have, and printed the photo without crashing.   I went back to the Grid view and rapidly flipped around between the 31 images in the collection I'm using, which had caused it to crash this afternoon.   It worked fine.  Now I've gone to All Photographs (376,000), and I'm spinning the mouse wheel, bringing up images that aren't in the cache--that heated up the PC and the fan came on, but I still haven't been replicate the crash. Now I'm trying Denoise (maxes out the Nvidia card). That works, too.  I turned sync back on.  

Its been up for 15 mins now, with no apparent probs.  Other than the set of active printer profiles, I can't find anything else that is missing  This is a weird failure mode.`

[johnrellis]

"DirectX: NVIDIA T1000 8GB (31.0.15.3799)"

"The Lenovo tool reports that all my drivers are up to date"

That driver is 14 months old. The computer manufacturers' update utilities and Windows Update often don't show you the latest graphics driver.  You can install the latest one from here:

https://www.nvidia.com/en-us/drivers/details/238728/

[johnrellis]

"Adapter #2: Vendor : 8086"

You also have an integrated Intel graphics processor. Adobe recommends disabling a second GPU -- see steps 5-6:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

[pp001887]

It became unstable again after the Jan 27 post above, but since updating the driver for my discrete GPU, stability has been pretty good.   It hasn't crashed for several days.  Sync was glitchy for 36 hours, but it seems to be working correctly, now, too.     

I'll experiment with turning off the onboard GPU like you suggest.

After 19 years, I've learned not to jump to conclusions about LrC behavior, but so far, it seems like a pretty clear connection between the driver update and software stability.    Thank you!