LR Classic stops working

[bob frost]

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe

Problem signature
Problem Event Name: BEX64
Application Name: Lightroom.exe
Application Version: 14.4.0.8
Application Timestamp: 68415920
Fault Module Name: video_toolkit.dll_unloaded
Fault Module Version: 14.4.0.0
Fault Module Timestamp: 6841579b
Exception Offset: 00000000002ecddd
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 76a1
Additional Information 2: 76a173c26a6dc2e3cd83ac8fd9f8bdb9
Additional Information 3: 7b3f
Additional Information 4: 7b3f634c955ac91fe3f1e745337a968a

Extra information about the problem
Bucket ID: 95cfb192acb60cc6c2df5e8c4654c091 (1359909569057570961)

Is there anything I can do about this?

Bob Frost

[dj_paige]

What steps in LrC seem to precede this crash? Please be specific.

Please go the Help->System Info and paste the information there into your reply.

[Srishti Bali]

Hi @bob frost

Thanks for sharing the details, and sorry to hear Lightroom Classic is crashing! As mentioned by @dj_paige, we’ll need a bit more information to troubleshoot effectively. Please share the following along with the once asked by @dj_paige 

• Does the crash happen at launch or while using a specific feature/tool?

• What version of Windows are you on?

• Have you recently updated your OS or graphics drivers?

• Are you using any third-party plugins?

• Is GPU acceleration enabled in Lightroom preferences?

In the meantime, please try the steps outlined here: https://adobe.ly/4finYBL

Let us know how it goes, we're here to help. 

Regards,

Srishti

[bob frost · Accepted solution]

Hi Srishti, I'm not bothering you with the complete details you asked for as I noted that the fault lay with a video module, so I checked my graphics card driver which I thought was up-to-date (June 25), but it seems there has been a July update. So I have clean-installed the July Studio update and will wait a few days to see if that has solved the problem.

Bob Frost