LR Classic won't open on Windows 10

[arniea20680779]

LightRoom Classic won't open on my PC, running Windows 10.

I have tried:

1-reinstalling.

2-starting from an older, backed-up catalog;

3-moving the catalog to a different file location.

So far, nothing works.

In some operations, I get a message I can't do something because LR is open.  But it isn't.

In my file manager, files called <wal> and <shm> are flashing off and on.  

Any ideas?  

{Thread title updated by moderator}

[arniea20680779]

Thanks.  I tried to open a Lightroom catalog from an external hard drive and got the same "Lightoom-Opening Catalog spring summer fall" banner, without any catalog opening.

[Rob_Cullen]

If you are willing to share- Put one of your catalogs (the .LRCAT file only)  into a compressed ZIP folder and attach it to a post. This might prove if it can be opened by somene else, and the problem is specific to your PC system.

Also, from the MENU in Lightroom-Catalog: Open the report from Help > System Info....  and copy&paste the top 10 lines into a reply.

And, can you create new catalogs in LrC?

[arniea20680779]

Rob, I can't open Lightroom at all, so I can't get to a menu or create a new catalog.  

[Sameer K]

Hi there,

Would you mind reaching us via chat/call support channels so our product team can provide you with 1:1 assisted support using remote support options? Visit this page to initiate a chat from the chat bubble on the right corner of the page: https://helpx.adobe.com/contact.html

Thanks!

Sameer K

[arniea20680779]

Thanks, Sameer K.  I am doing that now.