LR Classic won't open on Windows 10

New Here ,
Jun 28, 2022 Jun 28, 2022

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LightRoom Classic won't open on my PC, running Windows 10.

I have tried:

1-reinstalling.

2-starting from an older, backed-up catalog;

3-moving the catalog to a different file location.

So far, nothing works.

In some operations, I get a message I can't do something because LR is open.  But it isn't.

In my file manager, files called <wal> and <shm> are flashing off and on.  

Any ideas?  

 

 

 

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New Here ,
Jul 07, 2022 Jul 07, 2022

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Thanks.  I tried to open a Lightroom catalog from an external hard drive and got the same "Lightoom-Opening Catalog spring summer fall" banner, without any catalog opening.

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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If you are willing to share- Put one of your catalogs (the .LRCAT file only)  into a compressed ZIP folder and attach it to a post. This might prove if it can be opened by somene else, and the problem is specific to your PC system.

 

Also, from the MENU in Lightroom-Catalog: Open the report from Help > System Info....  and copy&paste the top 10 lines into a reply.

 

And, can you create new catalogs in LrC?

 

 

 

Regards. My System: Lr-Classic 11.5 Photoshop 23.5.1, ACR 14.5, Lightroom 5.5, Lr-iOS 7.0.2, Bridge 12.0.3, Windows-10.

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New Here ,
Jul 08, 2022 Jul 08, 2022

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Rob, I can't open Lightroom at all, so I can't get to a menu or create a new catalog.  

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Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

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Hi there,


Would you mind reaching us via chat/call support channels so our product team can provide you with 1:1 assisted support using remote support options? Visit this page to initiate a chat from the chat bubble on the right corner of the page: https://helpx.adobe.com/contact.html


Thanks!

Sameer K

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New Here ,
Jul 08, 2022 Jul 08, 2022

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Thanks, Sameer K.  I am doing that now.

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