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arniea20680779
arniea20680779
Participating Frequently
June 28, 2022
Question

LR Classic won't open on Windows 10

  • June 28, 2022
  • 3 replies
  • 1362 views

LightRoom Classic won't open on my PC, running Windows 10.

I have tried:

1-reinstalling.

2-starting from an older, backed-up catalog;

3-moving the catalog to a different file location.

So far, nothing works.

In some operations, I get a message I can't do something because LR is open.  But it isn't.

In my file manager, files called <wal> and <shm> are flashing off and on.  

Any ideas?  

 

 

 

{Thread title updated by moderator}

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3 replies

dj_paige
dj_paige
Legend
June 28, 2022

LightRoom Classic won't open on my PC

 

Exactly what happens? Describe in detail. If there is an error message, please give us the exact unedited word-for-word error message, verbatim.

arniea20680779
arniea20680779Author
Participating Frequently
June 28, 2022

Nothing happens.  No error message.

arniea20680779
arniea20680779Author
Participating Frequently
July 8, 2022

Hi there,


Would you mind reaching us via chat/call support channels so our product team can provide you with 1:1 assisted support using remote support options? Visit this page to initiate a chat from the chat bubble on the right corner of the page: https://helpx.adobe.com/contact.html


Thanks!

Sameer K


Thanks, Sameer K.  I am doing that now.

arniea20680779
arniea20680779Author
Participating Frequently
June 28, 2022
Am I supposed to navigate to the preference file?

- On Windows, choose Edit > Preferences.

I'm not sure how to do this. Choose from what menu?

Or, am I supposed to go to the folder? I
can find in my Settings, but not
Personalization>.
arniea20680779
arniea20680779Author
Participating Frequently
June 29, 2022

That should have said, I can find Peronalization in my Settings but not "Appearances and Personalization."  

arniea20680779
arniea20680779Author
Participating Frequently
June 29, 2022

It wasn't exactly where you said it would be, but I found a way to reveal hidden files.  But I couldn't find one called Lightroom Classic CC 7 Preferences.agprefs.  

 

 

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
June 28, 2022

Hi there,

 

Thanks for reaching out. We are sorry for the trouble with Lightroom Classic. I'd love to help you figure this out.

Could you please share the version of Lightroom Classic? Has this happened since a recent Lightroom Classic or Windows update?

 

Lightroom Classic could be looking at an incorrect catalog that has the catalog.lock & .wal files. This might not be your primary catalog. Try these steps to reset Lightroom Classic:

 

You can  reset Lightroom Classic's preferences by following the steps in this article (prefer using method 2): (https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html)

 

After resetting Lightroom Classic, go to the catalog location where your primary catalog is stored & ensure the .lock & .wal file are not existing. Double click on the catalog file to open it directly in Lightroom Classic.

 

Let us know if this helps,
Thanks!
Sameer K

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