LR5 Crashing While Culling

[OrionLeingod]

I switched over to Lightroom 5 last night, and am trying to go through the current rather large amount of photos I need to edit and after about 50-100 photos LR crashes, with no error messages or anything. Windows just says its stopped working and starts trying to find a solution. I have tried reinstalling twice, and running as admin. Nothing seems to be working.

I really want to use LR5 as it seems faster on this older machine. Any help would rock.

[jlehet]

I'm having a very different crash issue. I'm on a Mac. I've had the crash working with DNG files from NEFs from 3 different Nikon, so far.

It's quite reproducible. I have not crash logs, because it's not an actual crash -- I have to force quit. Here's how I do it: I check "Enable Profile Correction" and "Contstrain Crop," and then I do some level or vertical correction. If that doesn't work, or if I want to crop the image more, I hit the R key. As soon as I touch the crop grid (or maybe just anyway), the Mac beach-balls. Activity monitor shows it is swapping virtual memory like mad, and in fact the first time it happened I filled my SSD. I have to force quit lightroom. It also happens if I go back to Library and then come back to try to crop. I can crop if I don't try Upright first.

[areohbee]

simonsaith wrote:

send me an email to sichen {at} adobe {dot} com.

Since it seems to be working, why not post in the lab, together with appropriate disclaimer of course... (assuming it won't be released very shortly as part of a 5.0.1 hotfix, I mean).

Rob

[Victor Wolansky]

Just emailed you. Would love to see if this fixes my problem since is pretty constant.

Thanks!

[Søren Langkilde Madsen]

Errors

I'm still discovering many chrashes (approx 2-3 pr hour work).

The errors are as described here in this thread

I'm running win7 64-bit on two different machine - a desktop with many photos (approx 300.000) and on a laptop with only few images (0 - 1000) - on both machines I experience all these brutal erros contantly.

The errors I see is eg:

• Tethered looses connection to the camera (Nikon D3x)
• Thethered does not recognize camera
• Labeling constantly chrashes LR
• Editing often chrashes LR
• Idle LR for 10 min or moire - chrashes LR

Etc etc pretty unstable LR

Patch/Bugfix

Is there a bug fix/new version available?

I'm really interested. The current LR have severe problem.

[Søren Langkilde Madsen]

Does anyone know status on all these LR5 problems?

Is there any bugfixes available?

[areohbee]

Søren Langkilde Madsen wrote:

Is there any bugfixes available?

Did you get the (as yet unreleased) "fix" from SimonSaith?

[Søren Langkilde Madsen]

Hi Rob

No, i dont have this bugfix. Dont know how to get it or when it's publicaly available.

By the way how can I see when i'm talking with Adobe guy and when i'm taling with a user?

[Victor Wolansky]

Read the thread, you will find Simon offering the patch for people to try it. I don't think anyone else not working for Adobe would have acces to code to compile stuff for it.... (Little tip if you don't want to read, post 50)

[Søren Langkilde Madsen]

Hi Victor

Thanks, got a fast contact with Simon. I'm testing right now.

-- Søren

[Scooby007]

The fix seems to be working for me. Hopefully all of the people who predictably said "it's you not the software" will take note that it was the software. There are bugs in software that only affect some users all the time. Adobe would never be offering up a replacement UI dll if that wasn't the case. It's very frustrating when you're trying to get help and people bring out the "it's you not the software" cliche.

[bob frost]

Is it a LR .dll that is faulty or a Windows .dll? I've just been reading elsewhere of Windows .dlls that are getting corrupted so often by other software, that Adobe has taken to including them in their software just in case the user has a faulty .dll in Windows!

Bob Frost

[areohbee]

bob frost wrote:

Is it a LR .dll that is faulty

Yes - ui.dll (in with Lr program files) to be specific (not a Windows dll).

[cameronleask]

Def a LR5 dll Bob.

[areohbee]

Scooby007 wrote:

"it's you not the software"

Reminder: users trying to help you (or whoever) get Lr running well are trying to do it without changing the code (for obvious reasons).

i.e. there is a big difference between saying: "lots of people are not having the problem, so maybe there is a way for you too, without changed code" and "it's you not the software".

In this case, the problem was a bug in Lr which only occured when using Lr a certain way (granted, not an uncommon way, but that's beside the point I'm trying to make). You could have "solved" this problem for yourself, without Adobe's help, by, well, not using Lr that way. (I'm aware that wouldn't be your first choice - again: that's beside the point I'm trying to make).

Reminder #2: this is a user-to-user forum - none of us controls the software - we are all using it "as is". So, why try to convince us about problems with software? - we are not Adobe - we can't debug Lightroom.

There is an Adobe feedback forum for bug reports.

Rob

[Yellowpliszka]

Hi,

I have same crashing problem with LR5 on my WIN 8 64, how i can got the fix?

thank you

Marcin

[simonsaith · Accepted solution]

Thank you all who reported the issue and have volunteered to test out the bug fix. Adobe has posted a note on how to apply the hotfix. Please check out http://helpx.adobe.com/lightroom/kb/lightroom-5-crashes-editing-images.html.

[Yellowpliszka]

Thank you !!!!

Marcin

[cwest51]

Thanks for sharing this fix. I following the instructions and installed the patched ui.dll and. I haven't been able to see if the crashing has been fixed because now there are no images displayed in grid view or filmstrip. Also, the module names are missing. I can still click on the blank space where an image should be in either the filmstrip or grid view and open it in fullscreen or survey view. I can also see and edit photos in the develop module but guessing which photo I'm going to get makes it nearly impossible to use LR now.

[Victor Wolansky]

Looks like you have to reinstall it... That should make it normal again. I've applied this fix in 3 computers and works fine.

[Not Lost In Space]

If something simple like tagging images causes a crash, how well can serious operations be tested?  No wonder my install is crashing when it starts building the first catalog.  But it is nice to see people trying to get a problem resolved.

[dan3430]

I've edited over 10,000 photos in LR5 on a win7 64bit machine. Since installing the patch I've experienced no crashes. In general I feel that the new features in development mode were worth my upgrade $$, but that there is still a lot of need in performance improvement. (LR5 is slightly faster than LR4 but not much) I have relatively lag free editing, but the UI could be a lot smoother, and importing/ exporting could be SIGNIFICANTLY improved. Basically each version is getting more and more features with little efficiency improvements that take advantage of GPUs or multithreading (in a significant way). LR does not know what to do with the "super computers" that many users have.... and in some cases seems to operate worse on higher spec machines. I for one would be much happier if the next dot release or full release contained no new features but only efficiency updates.

Date: Wed, 14 Aug 2013 11:08:51 -0700

From: forums_noreply@adobe.com

To: ithedanman@hotmail.com

Subject: LR5 Crashing While Culling

Re: LR5 Crashing While Culling

created by LostInSpace9876543421 in Photoshop Lightroom - View the full discussion

If something simple like tagging images causes a crash, how well can serious operations be tested? No wonder my install is crashing when it starts building the first catalog. But it is nice to see people trying to get a problem resolved.

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[Not Lost In Space]

10,000 images is like one of my hundreds of folders...

[dan3430]

What I was referring to was that I've edited (color corrected, cropped, sharpened, exported) at least 10,000 raw images in LR5 (now closer to 15k). My catalog has a couple hundred thousand images with development settings from previous versions of LR. I feel pretty confident that if I haven't had any major issues in 10,000 images I'm not going to run in to workflow destroying issues at image 50,000.

Date: Fri, 16 Aug 2013 11:59:20 -0700

From: forums_noreply@adobe.com

To: ithedanman@hotmail.com

Subject: LR5 Crashing While Culling

Re: LR5 Crashing While Culling

created by LostInSpace9876543421 in Photoshop Lightroom - View the full discussion

10,000 images is like one of my hundreds of folders...

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[User Useroff]

You are not alone.

I have exactly the same situation.

Win8/x64, 8 gig, GeForce 660 Ti, all software updated, LR5 installed with LR4 (into the other directory, of course), new and clear catalog for LR5 were created.

Using arrow keys and rating "1" to "5" fast, it crashes very often - nearly every 75-100 photos.

[cameronleask]

Also have this issue on Win7 x64 while flagging/unflagging a large import of images.

Will aim to get a dump file uploaded ASAP (will take a while on the connection here!)