LR6: How to reset activation count

[emmanuel_3482]

I have updated my OS (Ubuntu) on my computer without previously deactivating Lightroom 6.
When launching it, now I have a Serial Number screen indicating that the maximum number of authorized devices has been reached.

Is it possible to reset the associated activation count?

Thank you taking into account my request

[Rob_Cullen]

Sorry, but I don't believe it is possible. You might be able to Activate 'Offline'- Search the forum for instructions.

@ INSTALL Lightroom 6 on a new PC - Kglad Answer

[emmanuel_3482]

Thank you for your answer @Rob_Cullen, I will try if any other better solution.

[emmanuel_3482]

So I have tried this procedure, but unfortunately, by filling valid Request code & Serial Number, I receive the following Response code :

Activation limit reached for Adobe Photoshop Lightroom 6. This Serial Number XXXX-... has already been activated on 2 machines. Please deactivate one of the other computers and try again.

[dj_paige]

@emmanuel_3482it is my understanding that when you try the Offline Activation procedure, you should not get such a message; which makes me think you didn't do the procedure properly.

[emmanuel_3482]

@dj_paige, thank you for your answer.
But I think I follow the right procedure, and I think the answer is logical, as I have already reached the limit of machines.

[dj_paige]

Well, its possible that you did the offline activation procedure properly. I don't really know as I have never done it; but this is the first time I have heard of the offline activation procedure running into this problem. Were you truly offline when this happened?

[emmanuel_3482]

Yes I was, I have tried to activate it from my smartphone.

[dj_paige]

Totally lost now. You tried to active Lr 6 via Smart phone? That's not the procedure.

[emmanuel_3482]

No, I tried to get the Response code via my smartphone (instead of a second computer), in order to have my regular computer, where my LR6 is installed, deconnected.

[emmanuel_3482]

Eventually, I have found a solution. Replacing my .wine folder by a former backup from my previous Ubuntu, did the trick after few adjustments.