LrC 14.1.1 crash when cropping

[Giovanni Stoto]

LrC 14.1.1 on Windows 11: very often when clicking on CROP the app is crashing. Upon restart all is mok. Anyone else?

PS: on previous version allw as good and nothinh has changed since, niether hw nor sw.

[moved from bugs to discussions according to the community rules - Mod.]

[KR Seals]

A couple of suggestions:

Update your GPU driver.

When LrC starts doing unusal things, reset the preferences.

[Giovanni Stoto]

Obviously there is no GPU updated drivers (I'd have mentioned otherwise) and problem started with latest update so it's not a configuration or preference issue.

I have written: nothing has changed from previous to actual version.

As a matter of fact my question is: anyone else (implicit: is having the same issue)?

[dj_paige]

I have written: nothing has changed from previous to actual version.

And yet things can change all the time, often without the user realizing it. Drivers might be updated in the background, operating system updates happen, and hardware malfunctions can happen seemingly at random. Plus LrC updates. Preference files get corrupted, seemingly at random. And of course, humans can sometimes make a change an not realize it by accidentally clicking somewhere, or by making a deliberate change to some setting and then forgetting about it.

I leave it up to your judgment if you are going to examine GPU drivers and preference files and other things changing as possible sources of this problem.

As a matter of fact my question is: anyone else (implicit: is having the same issue)?

Probably. You can search these forums. And I point out the probably 99.99% of LrC users are not reporting this, so my conclusion is that it can't be the software.

[Giovanni Stoto]

Again: there's non new GPU drivers to update and no, nothing really changed, just new version of LrC.

I have 30 years UT experience, I know what I'm saying.

Now, my question was not "how can I solve?" but "is there someone else with the same problem?".

[dj_paige]

Now, my question was not "how can I solve?" but "is there someone else with the same problem?".

By @Giovanni Stoto

You can search these forums, like I suggested above.

[Giovanni Stoto]

I did, no luck. 

[John R Ellis]

@Giovanni Stoto: "so it's not a ... preference issue"

That's an unwarranted conclusion. LR stores all sorts of information in the preferences file, not just explicit user settings, and it sometimes soils the file. Resetting it can fix all sorts of wonky behavior (as evidenced by hundreds of posts in the forums over the years).

[John R Ellis]

Please do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

[Giovanni Stoto]

Lightroom Classic version: 14.1.1 [ 202412150940-551fb044 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Business Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 24

Processor speed: 2,1GHz

SqLite Version: 3.36.0

CPU Utilisation: 0,0%

Power Source: Plugged In

Built-in memory: 65349,3 MB

Dedicated GPU memory used by Lightroom: 527,9MB / 12012,0MB (4%)

Real memory available to Lightroom: 65349,3 MB

Real memory used by Lightroom: 1117,7 MB (1,7%)

Virtual memory used by Lightroom: 1985,5 MB

GDI objects count: 887

USER objects count: 3069

Process handles count: 2382

Memory cache size: 825,3MB

Internal Camera Raw version: 17.1 [ 2098 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 104MB / 32674MB (0%)

Camera Raw real memory: -62MB / 65349MB (0%)

Cache1: 

NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

Cache2: 

m:825,3MB, n:0,0MB

U-main: 84,0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 2560 pixels

Displays: 1) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce RTX 4070 (32.0.15.6636)

Init State: GPU for Export supported by default

User Preference: GPU for Export enabled

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\Giovanni\Pictures\Lightroom\Lightroom Catalog Main\Lightroom Catalog Main.lrcat

Settings Folder: C:\Users\Giovanni\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

Config.lua flags: 

Adapter #1: Vendor : 10de

Device : 2786

Subsystem : 89bb1043

Revision : a1

Video Memory : 12012

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: 

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 4070/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 566.36

GPUDeviceEnabled: false

OGLEnabled: true

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[John R Ellis]

The list of installed plugins is empty. Did you uninstall all plugins, including those built-in to LR (e.g. Adobe Stock and Flickr) by removing them from the application folder?  Or is Help > System Info not reporting installed plugins for some reason?  If you do File > Plug-in Manager, do you see one or more plugins with a green circle next to them (indicating they're enabled)?

Infrequently, plugins have caused spurious crashes (e.g. Logitech's notorious plugin).  So a diagnostic step is to temporarily disable all plugins.  (This is one of many reasons why I asked to see System Info.)

[Giovanni Stoto]

Did you uninstall all plugins, including those built-in to LR (e.g. Adobe Stock and Flickr) by removing them from the application folder?  -> NO

If you do File > Plug-in Manager, do you see one or more plugins with a green circle next to them (indicating they're enabled)? -> Both AdobeStock and Filck plugin are disabled (by me)

[Giovanni Stoto]

I have the crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="22.0.0.202411120700_66319a4" clientVersion="22.0.0.202411120700_66319a4" applicationName="Adobe Lightroom Classic" applicationVersion="14.1.1" build="[202412150940-551fb044]" source="Windows-Client" crashType="n/a">
<time year="2024" month="12" day="24" hour="11" minute="37" second="0" timeoffset="60" timezone="ora solare Europa occidentale" crsessionduration="266"/>
<user guid="db091aba-f383-4706-8891-d7dd5b521edb"/>
<system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="it-IT" oslanguage="it-IT" ram="65349" machine="13th Gen Intel(R) Core(TM) i7-13700F" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="24" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4070" description="NVIDIA GeForce RTX 4070" driverDate="20241203000000.000000-000" driverVersion="32.0.15.6636" videoModeDescription="2560 x 1440 x 4294967296 colori" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2786&#38;SUBSYS_89BB1043&#38;REV_A1&#92;4&#38;365B4216&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC31466994">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC31466994" symbolname="NVAPI_Thunk"/>
<stackStatement index="1" address="0x00007FFC3147727A" symbolname="NVAPI_Thunk"/>
<stackStatement index="2" address="0x00007FFC317D1077" symbolname="OpenAdapter10"/>
<stackStatement index="3" address="0x00007FFC318BF967" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFC318CFB2B" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FFC318CF8C2" symbolname="OpenAdapter12"/>
<stackStatement index="6" address="0x00007FFBF1CF1B87" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x00007FFC3EBCE6A0" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="8" address="0x00007FFC3EB58C0B" symbolname="CompatString"/>
<stackStatement index="9" address="0x00007FFC3EB569D9" symbolname="CompatString"/>
<stackStatement index="10" address="0x00007FFC3EB40397" symbolname="CompatString"/>
<stackStatement index="11" address="0x00007FFC3EB333F4" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FFC3EB32B9A" symbolname="unknown"/>
<stackStatement index="13" address="0x00000000219144D1" symbolname="AgRedeye_load"/>
<stackStatement index="14" address="0x0000000021912ECA" symbolname="AgRedeye_load"/>
<stackStatement index="15" address="0x0000000021413091" symbolname="AgRedeye_load"/>
<stackStatement index="16" address="0x00000000216638A2" symbolname="AgRedeye_load"/>
<stackStatement index="17" address="0x00000000214A5D74" symbolname="AgRedeye_load"/>
<stackStatement index="18" address="0x00000000214A2B5E" symbolname="AgRedeye_load"/>
<stackStatement index="19" address="0x00000000214A57DF" symbolname="AgRedeye_load"/>
<stackStatement index="20" address="0x00000000214A5636" symbolname="AgRedeye_load"/>
<stackStatement index="21" address="0x00000000214A585D" symbolname="AgRedeye_load"/>
<stackStatement index="22" address="0x00007FFC42385801" symbolname="CallWindowProcW"/>
<stackStatement index="23" address="0x00007FFC4238509C" symbolname="SendMessageW"/>
<stackStatement index="24" address="0x00007FFC423B4EB3" symbolname="GetWindowDpiAwarenessContext"/>
<stackStatement index="25" address="0x00007FFC443A3744" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="26" address="0x00007FFC420718B4" symbolname="NtUserDispatchMessage"/>
<stackStatement index="27" address="0x00007FFC423834B8" symbolname="IsWindowUnicode"/>
<stackStatement index="28" address="0x00007FFBF3120192" symbolname="unknown"/>
<stackStatement index="29" address="0x0000000140A63228" symbolname="GetAppInstance"/>
<stackStatement index="30" address="0x00007FFBF3120A95" symbolname="unknown"/>
<stackStatement index="31" address="0x00007FFBF3153C20" symbolname="unknown"/>
<stackStatement index="32" address="0x000000014076F636" symbolname="gudeVersion"/>
<stackStatement index="33" address="0x00007FFC431DE8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="34" address="0x00007FFC4431FBCC" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x00000003C9F3FE30"/>
<register name="RCX" value="0xFFFFFFFFF95B5698"/>
<register name="RDX" value="0x0000000006B96EF8"/>
<register name="RSI" value="0x0000000006B8F901"/>
<register name="RDI" value="0x0000000006B8F9F0"/>
<register name="RSP" value="0x000000000014C350"/>
<register name="RBP" value="0x0000000000004000"/>
<register name="RIP" value="0x00007FFC31466994"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x0000000140000000" end="0x00000001420F9000" path="adobe\Lightroom.exe" version="14.1.1.1"/>
<binaryImage start="0x00007FFC44240000" end="0x00007FFC444A3000" path="ntdll.dll" version="6.2.26100.2454"/>
<binaryImage start="0x00007FFC431B0000" end="0x00007FFC43278000" path="kernel32.dll" version="6.2.26100.2454"/>
<binaryImage start="0x00007FFC41B60000" end="0x00007FFC41F12000" path="KERNELBASE.dll" version="6.2.26100.2454"/>
<binaryImage start="0x00007FFC42370000" end="0x00007FFC42538000" path="user32.dll" version="6.2.26100.2454"/>
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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
0b0ac11b-ac19-436d-92dc-329cd078f1ae
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
<imsUserGuid>
F4055C85503C88800A490D4C@AdobeID
</imsUserGuid>
</crashreport>

[John R Ellis]

Did you submit the crash report to Adobe using the email address associated with your Adobe Id? That will allow Adobe employee @Rikk Flohr: Photography to associate the crash report with this thread in Adobe's internal reporting.

[Giovanni Stoto]

Yes

[GoldingD]

Can you replace that  pared in crash report with an attachment. Placing such a long bit if test makes viewing the reply irritating if not difficult. Many members may see that and stop scrolling down, and go away.

I suspect the important part is:

</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC31466994">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC31466994" symbolname="NVAPI_Thunk"/>

So an issue with the GPU, specifically with  NVAPI_Thunk. Via Google, that can be an important API for NVIDIA. Your GPU driver or supporting software may be fouled up. Did you apply any odd settings to the NVIDIA control? Is their some left over junk from older drivers?

Perhaps consider removing the driver and reinstalling a clean copy.

You may want to search the Internet on the terms "NVAPI_Thunk crash lightroom classic"

hmm, the new google AI shows a very specific result to that NVAPI_Thunk error.

[Giovanni Stoto]

I'll try later, no problem.

I'm sure it's GPU driver related, yet it started only a few days ago after upgrade to 14.1.1 so I wouldn't say it's necessarily an NVIDIA problem, given how bad LrC is recently. It could be LrC wrongly invoking a GPU driver.

[Giovanni Stoto]

I cannot attach a file...

[KR Seals]

Nope!!  Neither of two Win 11 PC installations nor MacBook Pro M1 Max. 🙂 My GPU is an nVidia 3070TI with the very latest driver. 

35 years PC and IT experience. 

You could be entirely wrong about no preferences problem.

[John R Ellis]

Another troubleshooting step that sometimes help with mysterious crashes is to completely uninstall and reinstall all Creative Cloud apps using the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

But there are many more reports here of success with resetting preferences than using the Cleaner Tool to solve random problems.